L G Tromm Model # WM2077CW

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L G Tromm Model # WM2077CW

by Joleen Wendinger
(New Ulm, MN)

I have been experiencing on-going problems with our washing machine ever since we purchased it.

The first week I already noticed a very foul smell coming from the gasket area of the washer. I was told this is a common problem and that I would need to wipe it out periodically. Periodically has turned into every day I use it and it still smells horrible.

More recently, the detergent cup and softener cup does not empty of the water contents so I have to pour it into the sink each time before adding the detergent.

I was told by repairmen and also LG that I have to use the correct H E detergent and I have done this from day one. Now they want to blame it on our water softener and our "farm" water. First they told me that farm wells don't have enough water pressure. Why isn't this stated in the handbook? We never would have purchased one. It should state, "PLEASE DO NOT SELL TO FARMERS"! I think L G does not know HOW to fix their "lemon" and therefore they blame everything on the consumer.

I've tried everything from tablets to clorox to remove the foul odor and nothing seems to help. I was told to leave the washer door open. Not only is this a safety hazard for small grandchildren but also I take the risk of someone getting caught on the door and injuring themselves or breaking the door off.

I was trying to explain to one of our repair people what was going on and how unhappy I am with our washer and he said, "Don't complain to me. I'm only here to fix it. It's L G's problem and we get lots of complaints on it.

I am very unhappy with our washer and would not recommend this brand to anyone.

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L G Tromm Model # WM2077CW

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Mar 18, 2010
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Finally - I know I'm not the only one!
by: mcrp

As I read these comments I finally feel like I am not alone. I can't believe we paid so much for this washing machine & it is so awful. I am so sick of the smell! However, I can't afford a new machine. I wish my husband would have looked around before buying it or just bought a Maytag!

Mar 03, 2010
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LG Front Load Washers
by: CraiginCT

Well, I have been waiting to hear back from the Connecticut Office of the Attorney General on an inquiry I sent in December. I don't know if class action lawsuits are filed by state or some other boundry, but I am very interested in being involved since the problem is not going away. I did find a product made by Clorox that helps with the smell, but we should not have to do this, and pay extra for a product so that our $1000 washing machines don't smell like mold. Disappointing as LG does not seem to care. I guess "Life's Good" for them, but not so much for their customers.

Mar 02, 2010
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smells like teen ass
by: Matt P

My LG has that same moldy smell. I love LG phones, but they can not make a Washing Machine, does anyone know where to find information on the class action lawsuit?

Mar 02, 2010
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Dec 09, 2009
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smells
by: Allison

Prior to purchasing our LG washing machine and dryer, we had checked Consumer Reports and thought we were getting a good quality machine and doing the right thing for the environment. I will never buy another LG product or another top loading washing machine. (Although a friend of mine has a Maytag that seems to work really well -- I'm just not going to risk it again.)

The machine smells and everything we own that gets laundered seems to be ruined because no matter how much soap, biz, etc., I put in with the laundry it just doesn't come clean. Everything is stained and smells and is stiff. I cannot express how much I hate this stupid washing machine.

Dec 06, 2009
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Mold, mold, and more mold!
by: Brian

The same thing listed in the other comments is happening to my front loading LG WM2077CW. I cannot get rid of the mold. I tried everything Home Depot and LG suggested. The mold will not go away. I found a lawsuit online, http://chimicles.com/case/lg-front-load-washing-machine-moldmildew

It looks like this is a problem through out the US, LG needs to take responsibility for a faulty product and replace or refund with a product that will not leave my clothes and house smelling like mold. Maybe I need to find a lawyer in Idaho to start a class action lawsuit.

Dec 05, 2009
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Let Me Pile On
by: Craig in CT

I bought my LG washer a couple of year ago. I have had multiple service calls on it, and of course, I have the same awful smell coming from the washer as everyone else has complained about. I only use high efficiency liquid soaps and I never use fabric softeners. I also occassionally run an empty cycle with hot water and bleach, and I still have the issue. I opened the panel on the lower left corner of the washer where the pump filter is and cleaned that (the smell that came from the opening was horrible)but still not luck. I plan to search the web for the class action lawsuit since this type of issue with a $1000 washer machine is unacceptable. I like the style of many of LG's products, but their dependability is less than satisfactory, and their service flat out stinks. I will ultimately end up going back to a top load washer, and it wont be from LG. I also intent to contact the Attorney General of CT to see what he can do.

Nov 23, 2009
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same sucky washer
by: sk

We bought our LG washer and dryer set in 07. We have already had two service calls (one for leaking under the bottom and one for a messed up drain motor). Right now I have an LE code and it stated in the manual to disconnect power and call for service.... GREAT> my washer if full of clothes and I can't get it to even drain. This is crap for a washer that is 2 yrs old. I had my old whirlpool washer for 10+ yrs and NEVER had a service call or even a problem. I gave it away for this 2000.00 piece of garbage. I also have smell issues and we have to leave the door open. Water constantly drips down the front from the seal which you can not clean eaisly. I have to take Qtips and hold the seal apart and wipe around it to get the sludge out. Any debris will clog the three holes in the front and is impossible to get out. If you have pets (we have two dogs and a cat) it does not clean pet hair off of clothes,towels etc. I am NOT impressed with this machine. Wish I had my old one back!

Nov 19, 2009
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A miserable experience
by: John

We purchased our LG front load washer and have been happy with the cleaning results...until the motherboard simply stopped all functions. Black. No power.

Service person comes to house, "Yep, it's bad, we'll order you a new one." New part comes in, service person drives out to the house and puts it in. Washer motor is bad. That is why the one dollar fuse on the motherboard is blown. Two service calls so far.

After faxing the original purchase receipt to the it looks as though we will get the motor covered under warranty. Now we have a 400 dollar service bill on a 900 dollar washer.

I contacted the very mercurial and uncaring "service" representatives at LG. The service representatives are absolute marvels in adhering to the mantra "We do not care about your experience, our product, or that they will lose many thousands of sales in the future.

It has been a very miserable experience for us. We will never buy LG products again.

Our negative experience and recommendations will be shared with others.

Nov 18, 2009
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Stink in washer
by: Anonymous

I bought a used LG washer and dryer from an individual. From the day I got the washer I noticed an odor in the washer. Looked on the internet for solutions but found none that would work. Finally I decided to take it upon myself to find the problem (since I can not afford a new washer and dryer).

I noticed the mold on the gasket and thought that might be the problem (wrong). I completely tore down the washer. Removed drum from unit and disassembled the drum. The drum had a lot of soap scum on it, but that was not the real problem. When I looked at the back of the drum I FOUND THE PROBLEM. Where the drum was attached to the shaft behind the drum I found a load of mildew and nasty stuff. I had to remove the shaft from the drum and use a pressure washer to clean.

Finally I think the problem is solved after 5 hours of manual labor.

Nov 13, 2009
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The Blame on You NOT THEM
by: Anonymous

I was recently in a store and told them about the problem this STINKY aweful washer has. He said it is the BEST you can buy and that I do not know how to use my washer. He said their is a clean button on the front for cleaning it and I told him I DO NOT have that button on mine. It is around 3-4 years old. I said maybe they are owning up to the problem and found something to attempt to fix the problem. He said have you checked out Whirlpool and other front loader problems on the internet and I told him NO because I do not care about their problems that I do not own one of those, why would I care. Well as usual NO SATISFACTION. DO NOT BUY THIS WASHER. The lady who stated she LOVES hers is probably one of the newer washers or does not mind STINK.

Nov 12, 2009
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LIFE IS NOT GOOD WITH LG
by: Andrew B.

This washer makes our clothes stink! (There's a class action lawsuit). Our LG fridge had a recall due to a fire risk, plus a stupid design that dumps ice cubes on the floor when opening the door. Our LG DVD player (DR787T ) never worked right, and has stopped working for good. LIFE IS NOT GOOD WITH LG

Nov 01, 2009
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LG - Great Washer! Life's Good!
by: Curt

I was surprised to find so many people with issues about this washer! I bought mine from an FSU student who had them in her condo and did not want to move them across country. I installed according to instructions. No vibrations and extremely quiet. Loudest noise is from the water filling. No "smell" issues either. I always leave the door open and wipe the gasket off after each use. This is the only issue I have, but others I know with other brands of front load washers recommended this. Very easy to use and the spin cycle leaves the items almost totally dry. Would buy LG again.

Oct 31, 2009
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LG Tromm Sucks
by: Terri K

I have both the LG Tromm Washer and matching Dryer. I love the dryer and hate the washer. As I sit here on my laptop typing this, I smell something that reminds me of an old damp cellar. It is me that smells like an old damp cellar!! I hate my LG Tromm Washing Machine! After taking a nice refreshing shower I get to dry off with a nice fluffy towel that stinks to high heaven of mildew then I get dressed in clothes that smell horribly of mildew.Consumer Reports rated the LG Tromm Steam Washing Machine #1 and that is what convinced me to purchase it. The only thing that I can figure out is that Lg made a deal with Consumer Reports and they get a commission for each LG Tromm Washer that is sold.No way in hell could this washer be rated #1. I want my money back!!

Oct 05, 2009
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sulphur smell
by: Anonymous

My washing machine has the same odor problem. I have always used HE soap and always kept the door open even though everyone thinks I am crazy to do this. I have used the tide washer cleaner and the tablets sold by the LG repairman and nothing has worked. I notice the smell at the rinse cycle at 18 to 19 minutes when I have set the wash for a 28 minute cycle. They showed me the panel at the bottom to remove the cover and rinse the filter and I have done that, too. The smell dissipates after a few minutes, but the laundry never smells good and I have tossed out towels thinking I did something to them. I am so disappointed and probably will replace the machine even though it cost plenty to purchase. Never an LG product again. If anyone gets LG to acknowledge and/or fix the problem, please let me know. Thank you

Oct 03, 2009
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LG suck the big one!
by: Jenny

As everything said on this page, this machine sucks ass! Every single load smells like crap! I can not believe I just threw out $2000 on this piece of shit!

Oct 01, 2009
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don't buy ..it stinks
by: unhappy

Yes, it washes good. But that smell isn't worth it for the cost. I thought we were making a great investment but I've learned different. LG Sucks

Sep 13, 2009
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Mildew Smell
by: M. Harding

My wife used to blame for the smell of my towel because she tought I was using it too long or hanging it incorrectly somehow, then she noticed that all of our towels were smelling very mildewy. This is a bad washing machine that has been poorly designed to allow mildew to form inside the door seal. To make things worse I cannot easily see a way to remove the seal to clean it well. Simply put do not buy an LG unless you want your towels (and probably yourself) smelling like some sort of fungi.

Sep 09, 2009
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leaking problem from hose
by: Gail

Has anyone experienced this problem? We recently discovered that there is a rubber house that is used in the draining of the wash machine. We have ONLY used the HE powder detergent that was recommended we use when we bought the machince (in 2007).

Unfortunately, we had a leaking problem from this rubber hose that I believe has been happening for a very long time. We did not notice it until the water built up enough to seep out the front of the wash machine. Upon investigation, there are holes eaten in the rubber hose.

Almost like the detergent ate through it. Some holes were bigger then others.... we ruined the floor and base board behind the wash machine because this problem probably existed for quite a while before we discovered it. Now we need to replace the rubber drain hose but I'm anxious wondering if in the next year new holes will be appearing and leakage will be happening again.....

Sep 06, 2009
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DO NOT BUY THIS PRODUCT
by: Anonymous

It has nothing to do with farm water. I have city water, no water softener tablets and have HE detergent from the start. They are looking to blame a HUGE DESIGN PROBLEM on everything but themselves. I am very disappointed in this product. It washes great but STINKS. As far as leaving the door open you should not have to. If you have first floor laundry who wants the door left open and in the way. As far as a hazard for children, pets etc. as well. As far as the soap dispenser, it has black mildew in it as well. The tablets you are suppose to put in the washer to remedy this problem DO NOT WORK EITHER and are expensive.

Aug 19, 2009
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LG Tromm Sucks
by: Anonymous

Very upset that I spent so much money on this washer that smells like a fish tank!!! Was also told to leave the door open? What??? I have small children and it is very dangerous to do. Luckily my stinky piece of crap is in the garage I feel sorry for those of you that have it indoors because every time I wash a load it smells like a septic tank. DO NO BUY THIS WASHER!!!! I am going back to a top loader so my clothes can get washed correctly they have not been washed right in about a year and they stink!!

Aug 14, 2009
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Quiet and I appreciate it
by: Anonymous

When my husband and I got married, we knew our larger family (4 kids between us) would make for a busier life, but we soon discovered our small washer couldn't handle the workload, so we decided to get a larger one (with the matching dryer, of course). I did a lot of research on the internet to find the best machines in our budget. Finally, in February, 2006, we went to Home Depot and bought our LGs.

We really got lucky, in that they were having a sale on them at the time, and a rebate on the delivery. Once set up, I was amazed at the load it could handle! I could wait a few days, and still get most of my laundry done in two loads, where before, I was doing two loads a day. Plus, my husband said he could actually smell the difference in his work clothes. They didn't have a lingering odor that the old washer tended to leave in them. I guess they weren't really getting all that clean.

The washer is quieter than my old one, but if you leave anything lying on top of it, it shakes and rattles like crazy from the vibrations. But other than that, there is really nothing bad to report, from my end. It cleans my laundry extremely well, and with the different settings, I can customize my loads (heavy soil for work clothes, normal for school clothes, etc...). I have never had any problems with it (almost 2 1/2 years later).

I love my washer, and can't imagine having another one. I would highly recommend it to everyone.

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Aug 14, 2009
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Submitted by: Anonymous

Title

Comment
When my husband and I got married, we knew our larger family (4 kids between us) would make for a busier life, but we soon discovered our small washer couldn't handle the workload, so we decided to get a larger one (with the matching dryer, of course). I did a lot of research on the internet to find the best machines in our budget. Finally, in February, 2006, we went to Home Depot and bought our LGs. We really got lucky, in that they were having a sale on them at the time, and a rebate on the delivery. Once set up, I was amazed at the load it could handle! I could wait a few days, and still get most of my laundry done in two loads, where before, I was doing two loads a day. Plus, my husband said he could actually smell the difference in his work clothes. They didn't have a lingering odor that the old washer tended to leave in them. I guess they weren't really getting all that clean. The washer is quieter than my old one, but if you leave anything lying on top of it, it shakes and rattles like crazy from the vibrations. But other than that, there is really nothing bad to report, from my end. It cleans my laundry extremely well, and with the different settings, I can customize my loads (heavy soil for work clothes, normal for school clothes, etc...). I have never had any problems with it (almost 2 1/2 years later). I love my washer, and can't imagine having another one. I would highly recommend it to everyone.

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Aug 09, 2009
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I have the smell problem also
by: California

Bought the washer December 07. At least a year it has a sulphur smell while washing. Have never been able to figure out.Didn't realize others experiencing. Now it leaks on the bottom. Out of warranty, but we need a service call after only 19 months? This machine cost $1000. Very disappointing. Buy the extended warranty if you buy one of these.

Aug 04, 2009
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Nightmare
by: Dorothy

Not only does it smell and defaults with error signals, this machine floods the floor at least every n'th load. then when the repairman comes, it doesn't flood so they tell me there is nothing wrong with it and 3 years later, same problem, horrible products. I just want somebody to take it out of my house and I am finally caving in and sucking it up that I flushed $2,000 down the toilet on a crappy washer and now dryer that doesn't work either.

Jun 04, 2009
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Mold and mildew
by: Lori DeLeo

Mold and mildew throughout washing machine. this is definitely a design defect. I believe that the problem stems from the boot, or gasket around in inside near the drum. If anyone goes out and looks at the newer models, they have "corrected" this problem. The lip of the boot is shorter, which allow the air to circulate and dry the boot. Mold once in a mchine, is very difficult if not impossible to fix. The whole machine, wherever water touches it has to be cleaned. LG wants to grant complimentary drum cleaning which is to include a power wash of the drum itself, which means that the service company has to completely take apart the whole unit, which they won't do because all they get paid is a flat rate of $75.00 from LG to do it and it would be a day long project. When they (LG) can't anyone to do this service they resort to I'm sorry, out of warranty. Poor customer service, they read from scripts, and they sound like stepford wives. For anyone interested, there is a class action suit against LG starting in New Jersey

Apr 17, 2009
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Disappointed
by: Anonymous

Bought this washer in 2007 and now we are getting a TE error and the washer doesn't work at all! It is sitting full of water and we have to wait for a repair guy to come out and fix it. For a washer to be 2 years old and needing service is very disappointing to me. I have used only HE products from day one, I have a slight smell in the washer but faithfully clean it and leave the door open to let it dry out. Loved the washer at the start but now I wish I would have bought another brand because it seems like this product wasn't worth the money!

Apr 15, 2009
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pitiful product
by: Anonymous

i have this front loader...and the sister dryer.

the washing machine is HORRIBLE. My clothes STINK every load...and i have complained as well. I've been told leave the door open. (does not work)

In addition, the softner, detergent cups constantly have liquid in them after cycle. (yes...i've been advised to use HE - high efficiency detergent...which i've always used)

NOW...i am getting IE or EI (dont remember) and the cycles take 2-3 hours to complete (when they do)

this indicates a lack of water pressure. ummm...BS

Have also been told machine not designed for pump driven water. This is something that should have been disclosed at purchase time.

Product sux. cannot stand it.

Feb 28, 2009
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LG WM2077cw
by: Veronika

Yes, never buy an LG washer, we are now facing more problems with it and all the problems I've heard, I echo. The customer service is very uncaring and rude.

Jan 19, 2009
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I hate
by: Lisa S in KY

the LGfront loader we have had ours for 3 years and nothing but problems.the smell will run you out of the house also you always end up empting the left over detergent and fabric softner because it does not empty proper.we have been taken by the fools at Lg but it won't happen again I will never buy there brand again as long as I live and will also tell everyone else what jerks they are about all the problems they have caused.very bad customer service.

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L G Tromm Model # WM2077CW

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L G Tromm Model # WM2077CW