IFB washing machine customer service is poor
(bhilai, Chattisgarh, India)
We bought IFB washing machine in 2005. In the beginning it was in good condition for one month. Later it got repaired for a cockroach reached inside the machine.
The man who came to show us the demo could not explain properly all the functions of the machine. We are educated and can read the instructions from the book. But the uneducated people how can they read? Of course, though they are uneducated, they are so rich to buy anything. For such people it is of no use. So, if the company provides efficient service men who can explain, this problem will be solved.
When ever we give the complaint, there will be delay in the arrival of the service men. This should be considered as the irregularity.
This happened in our case thrice. So, if the company people go through this article, kindly render your good services with excellent servicemen to your customers to increase your sales.
Don’t take in otherwise but try to rectify the defect as early as possible to avoid hearing such articles again and again.
Try to eliminate the inefficient service men and provide dedicated and hard working service men in your company. And also it is better to explain all the functions of the machine to all the customers.