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IFB washing machine customer service is poor

by suresh
(bhilai, Chattisgarh, India)

We bought IFB washing machine in 2005. In the beginning it was in good condition for one month. Later it got repaired for a cockroach reached inside the machine.

The man who came to show us the demo could not explain properly all the functions of the machine. We are educated and can read the instructions from the book. But the uneducated people how can they read? Of course, though they are uneducated, they are so rich to buy anything. For such people it is of no use. So, if the company provides efficient service men who can explain, this problem will be solved.

When ever we give the complaint, there will be delay in the arrival of the service men. This should be considered as the irregularity.

This happened in our case thrice. So, if the company people go through this article, kindly render your good services with excellent servicemen to your customers to increase your sales.

Don’t take in otherwise but try to rectify the defect as early as possible to avoid hearing such articles again and again.

Try to eliminate the inefficient service men and provide dedicated and hard working service men in your company. And also it is better to explain all the functions of the machine to all the customers.

Comments for
IFB washing machine customer service is poor

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Nov 16, 2009
Rating
star 		Lithargic approch in Demonstration of new machine
by: Niraj Desai

I purchased new machine before three days and model is IFB fully automatic machine - Sanorita DX,
I tried to contact the person, who came for demo on first day with lots of hurry, since last two days he is not even picking the phone, However he had commited to came to my home on sunday also now it is second day is passing but no respond getting from that guy, and my machine is not in use so far we spend 20000 rs.
One more thing is that, we are getting very nice support from the dealer but service team is very poor and iresponsible

Oct 05, 2009
Rating
starstarstarstarstar 		Noone attend my washing machiene.
by: Subhamita Biswas

Me, Mrs. Subhamita Biswas (address : Dakshin para, GIP colony, Jagacha, Santragachi, Howrah -711112, W.B.) have a IFB fully automatic washing machine. I purchased this machine on 8th December, 2007 and its now under extended warranty period.

For last one and a half month, my machine is not working. I repeatedly talked to your customer care executives. And they sent the mechanic on second week of August. The mechanic said that he needed to change one of the part of my machine. He took that old part and told me he would come again on third week of August and fixed the new one. Since then nobody came, no phone calls from IFB, nothing........ I again put a docket (for the second time, on 22nd August, 2009, docket no. 3403185). I called IFB Concern Department, IFB Branch office for atleast fifty times. But none of them gave me any feedback. I am so frustated. Even I emailed to the customer care dept. But they only send me a formal apology. And then again a big silence............ Now I just want to sell this machine which occupy a large space in my room.

For last six years, my family is using IFB washing machine and we have three machines in total. I always get very prompt service from your division. And I am also satisfied with your service all the time. But this time, my impression is totally changed. Its really very frustating for me. You know without washing machine for one and a half month, life is became very very tough. I am a working person, have a patient in my house. I am still waiting for the feedback.
Sep 14, 2009
Rating
starstar 		No proper service or response
by: V.Balaji

Sir
My IFB Washing Machine have a problem, it was made by your service person, if we open the door the break does not apply, i made complaint to your service person Mr. Raviganesh and also in by your customer complaint On 26/8/09 till now there is no response kindly do the needful
Aug 13, 2009
Rating
starstarstarstarstar 		Customer Care- a far cry
by: R.S.Murthy

I am using the machine for last one decade renewing AMC regularly. The service mechanics call on us only at the time of renewal. No regular visits by them for periodical check up. They will call on us only when we report a problem.

Last September at the time 0of renewal of AMC the mechanic advised to install one AQUA at a cost of Rs.1800 for purification of water. When I called forservicew the mechanic whio visited now says the AQUA is not working to replace it. I did not agree and lodged a protest. Another m,echanic who visited said there is no need to have the AQUA.

I could not understand. The water position remaining the same and the quality not improved as the Chennai Corporation supplying the same quality of water, how suddenly the mechanic felt it as redundant. When I telephoned no one is responding.

No one gives a proper though not satisfying reply.
Aug 10, 2009
Rating
starstarstarstarstar 		IFB Sucks
by: Anonymous

IFB Management is totally unconcerned or are utterly incompetent or both. With such comments from so many people, why have they not been able to rectify the situation for so long.

Someone needs to take these callous and fraudulent people to task and sue them in consumer forum and I think I will. It is fraudulent as every promise is not kept up. Information given 9 THAT IS RIGHT NINE times about arrival of or availability of spare parts have been denied by someone else the next day and the harassment continues unabated.

Or is it because the company is HQ in Kolkata where labor rules and customers can go to hell? This is shameful for a 21st century modern appliance company so say the least.

I will do all that I can do. Send an email to all my friends NEVER to touch another IFB appliance with a barge pole. They should realize the power of viral marketing soon.
Jul 30, 2009
Rating
starstarstarstarstar 		poor services
by: Anonymous

Dear manager,
My IFB complaint number is 3256591 and i had registered the complaint on 15 jul 09.No one attended the complaint till 18 of Jul and when technicians finally came they said that the drum needs to be replaced and for that demand needs to be placed. So they noted the specifications and said that it will be done by 21 of Jul 09.I waited patiently till 23 of Jul but their was no response from the IFB service centre. On 24 Jul I called up the Toll free number and they said they will look in to the matter and in the mean time u can call up their local office and speak to Mr Vijay mob no 09886240794, LL No 22713053.On speaking to Mr Vijay he said that the part is not available, I asked him that at least some body should have communicated to me about the delay and its over 09 days since I have registered my compliant. He asked me to speak to Ms Poornima available on 080- 30585160 about the delay. I spoke to her and she said that the part will come by 27 Jul and will be positively done on 28 Jul 09.No body turned up on 28 Jul and I tried to contact Ms Poornima on the same number again but she avoided talking to me. On wed 29 Jul I again called up Ms Poornima and now she promised that the part has come and it will be positively done by evening hours of 29 Jul but nobody has turned up till now.
I am having an AMC Policy number 12455 and using the IFB washing machine for the past 10 years. I am an Air force officer and have got posted to various places in India include remote paces in Assam and Rajasthan, but even at those places I have always got good support from IFB services.Presntly I am posted at Bangalore and this kind of poor service response from a reputed company like IFB is not expected. More so there is no urgency shown by any of the servicing personnel to attend the complaint.
It is requested that the complaint may be attended at the earliest and suitable actions must be taken to curb this kind of lackadaisical attitude.
Awaiting a prompt reply and a quick rectification of the complaint.
Jul 28, 2009
Rating
starstarstarstarstar 		VERY POOR SERVICE BY IFB WASHING MACHINES.
by: Anonymous

It really pains me to see the state of affairs in case of service offered my IFB .I LODEGED A COMPLAINT WITH IFB CALL CENTER SOME 10-15 DAYS BACK.I WAS PROMISED SERVICE WITHIN 24 HOURS.BUT INSPITE OF REPEATED CALLING NOBODY TURNED UP AND SURPRISE,I GET A SMS SAYING THAT MY MACHINE HAS BEEN REPAIRED.I HAD TO CALL AGAIN WHEN I WAS TOLD THAT MY COMPLAINT HAS CLOSED AND NOW A NEW TICKET NO. WILL BE GIVEN TO ME.I THINK I MADE A GREAT MISTAKE IN BUYING THIS MACHINE.
Jul 16, 2009
Rating
star 		COMPLAINT & COMPLIMENT
by: bharathan

complaint nbr 3242221 - bangalore customer care
Attn Manager Customer Care Kannur
Marketing Manager 16 July 2009

Sir,

on the 11th of July I called your customer care department toll
free number 18604255678 regarding a problem with my washing machine,
a simple problem (My detergent tray got stuck) and they registered my
complaint and gave me a complaint number 3242221. Your department
promised to send a technician before 11th evening, being 11th a Saturday,
I requested them to do something urgently,becoz Sunday is not a working
day. Nobody came or called till Monday, even after calling your office
so many times and i even complained your Supervisor in charge of that
day. Finally on tuesday, I was so irrated and spoke to the Customer Care
in charge Mr Jitesh and he promised to send some within 30 minutes
time and he kept his promise.Why should I go from piller to post, to
get a job done.
My suggestion - After sales service is very important for a companies
smooth running and keep the reputation of the firm. Your customer care
office should have a follow-up procedure, they always say : sorry for
the inconvenience , we passed the information to the concerned department
I live in Kannur and kannur office will take their own sweet time.
You can always inform the customer the correct date and approximate
time, so that the customer dont have wait for two or three days for
your technician to come.
Lastly on the 14th 30 minutes after I spoke to the In-Charge,your
technician Mr Vijesh came to my house, and soert out the problem
within no time, and he gave me some useful tips about the usual
trouble shooting problems, and keep regular check on this areas,
which nobody explained to me so far. Now I am a VERY SATISFIED
CUSTOMER because of your Technician mr VIJESH a through professional.
This is a good example how to convert a complaint to a compliment.
PLEASE CONGRATULATE MR VIJESH ( from Kannur) A JOB WELL DONE, on my
behalf and from your side as well.
Thank you for your time.
Regards.
C.K.Bharathan
Customer Service Executive, Singapore Airlines
May 28, 2009
Rating
starstarstarstarstar 		IFB washing machine
by: Anonymous

Absolutely non-feasibile technology for India i.e.front load.
No cleaning and drying.
Apr 27, 2009
Rating
starstarstarstarstar 		IFB - Not a Washing machine - A tin Box
by: Preeti

The IFB-Bosch machines were good. But now the IFB washing machines should not be called washing machines.
I bought the IFB Senator - the result of washing was that my White clothes became grey & the coloured clothes got faded.
The problem, while the wash phase it takes the detergent - it hardly takes any water and keeps on tumbling away to glory...so basically you are washing your clothes in hardly any water just dry detergent...so all the dirt settles back in the white clothes & the abuse makes the coloured clothes faded.

Service level
1. After the complaint number they forget you
2. the service center never picks the phone
3. If they give a time, they will come 5 hrs after that. Normally after 7PM.
4. As a working person, if you take leave, you will be disappointed because they will never turn up on the time committed
5. intellect level - lower than your local dhobi.


Service engineers - intellect level - just measure the detergent - boil your clothes at 60 degrees - do not know how to examine the machine or check if it is doing it's basic work properly.
They never come on time.

The sad part is that - once you have bought the product, you can sue them for giving you a defective item or have this horrible behaviour publizied so that others are not dupped.

I have frankly lost all the money i put in this washing machine - and i have employed a local washer woman to wash my clothes.
Apr 18, 2009
Rating
starstarstarstarstar 		Pathetic IFB
by: Anonymous

My bill no is ban-009867, please send some engineer to repair this poor quality metal box, this is my last and final warning else i will lodge the complaint at www.consumercourt.in, Miss pooja is a big layer in your customer care, she never give me the right answer ever.

Thank
Waiting for your slow action.

Deepika Rawat.
134/a, new dayalsar road,
uttam nagar, new delhi
Mar 24, 2009
Rating
star 		Highly Irreresponsible
by: Prof V.R.Raju

We purchased an IFB washing Machine, nearly 8 years ago. we now require the bearings to be replaced. We are enquiring with the service people at Visakhapatnam, A.P. for help, but no responce since 4 months. They give an SMS and afterwords no reply. this is really horrible.
Feb 14, 2009
Rating
starstarstar 		IFB AMC Very poor & Irritating
by: Arun Edakochi

Sub: AMC No 16379 dated 4/11/2008

I write with deep concern about the kind of experience AMC out let in kochi

I have been a IFB customer since the past 10 years, This is the third machine but this time the service is totally bad, I have to keep calling atleast 5 times before some one comes, My machine is waiting for spares from december 2008.My AMC is till September 2009 !!!!. They have collected money & are very Irresponsible
Dec 18, 2008
Rating
star 		IFB SERVICE PEOPLE - IRRESPONSIBLE BUGGERS-
by: VIJAYASIMHA M L

I have purchased IFB DIGITAL 5KG washing machine from ADISHWARS INDIA in Bangalore in Nov2007.Since
then I have called the company service wing many times for many problems faced during washing,but their response is poor. I am still in the warranty period.Probably they are not interested to offer free service during warranty period.After repeated phone calls only they turn up that too with an objective of marketing some useless items like Extended warranty,additives,inlet filters,soap powders etc which would fetch them commision. I am
very much disappointed by their irresponsible attitude and have finally decided to move the consumer court in this regard.
Dec 17, 2008
Rating
starstar 		REQUAIRED SERVICE
by: RAFEEQ AHMED

DERA SIR WE NEED SERVICE OR EXCHANGE OFFER FOR OUR MECHINES PLZ DOW THE NEED FULL,

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