LG WM2016CW front load washer

The LG WM2016CW washing machine is just one example of LG's dedication to excellence in electronics and appliances. This washing machine has a number of useful features that places it a step ahead of many of the other washers in the market.

Anyone who is looking for a practical washing unit that can handle most of the laundering jobs thrown at it want to look into getting the LG WM2016CW.

Product Overview

The LG WM2016CW can handle large loads with its 3.5 cubic feet capacity. This means that users can fit more clothes and garments into each load, saving more time and energy.

The side-loading design makes for ease and convenience when loading and unloading the washer. Practicality is one of the main reasons that the LG WM2016CW is such a stand-out washing machine. This washing machine is designed for either side-by-side configurations or stacked configurations.

Because the topside of the washer is flat and the controls have been moved to the front panel, the dryer can be stacked right on top of this washer to save space.

Also, the LG WM2016CW is certified by Energy Star, meaning that the product complies with the standards for energy efficiency. There's no need to worry about excessive use of energy or out-of-control utility bills. Here are some of the other features of the LG WM2016CW:

LoDecibel Quiet Operation

The LoDecibel Quiet Operation feature of the LG WM2016CW means that it operates at low noise levels. Because LG has taken extra precautions to reduce the noise and vibrations produced by the washer, users don't have to get worried about shaking and rocking noises coming from the laundry room when entertaining guests or trying to catch some sleep.

Dial-A-Cycle

The patented Dial-A-Cycle technology used in the LG WM2016CW makes setting the washer controls as easy as the turn of a knob. With such an intuitive design, users can literally dial in the settings. Another helpful feature in the LG WM2016CW control system is the electronic panel that allows users to view information on their washer settings.

SenseClean System

LG's SenseClean System is a very useful feature of LG WM2016CW. Basically, SenseClean is a water and energy conservation system that uses sensors to detect the size and the weight of the laundry load. Depending on the weight and size of the load, the washing machine adjusts the wash time and water level to achieve maximum efficiency and washing care for every load.

Cycles

This washing machine has nine cycle options, which are SpinSense, delay-wash, water plus, stain cycle, tub clean, rinse and spin, extra rinse, prewash, and quick cycle.

Aside

from the nine main cycle options, users can also choose from five wash cycles: normal, cotton and towels, permanent press, hand wash, and delicates.

It also comes with five soil levels, eight spin speeds, and five wash/rinse water temperature levels.

Advantages

One of the advantages of the LG WM2016CW is its many settings and options that allow users to get each and every load perfect. Some owners of the LG WM2016CW were able to place their units on second floor without worrying about them shaking or rocking the floor.

Some washing machines can produce a lot of noise and movement, which can be disturbing, especially when on the second floor. Consumers also like this washing machine for its quiet and stable operation, thanks to the LoDecibel technology, which helps reduce the vibrations produced by the unit.

All in all, the LG WM2016CW is a good balance of practicality, convenience, and technology. It offers consumers a wide variety of features and a sizable capacity, all packed into a space-saving, energy-conserving package.

Disadvantages

The LG WM2016CW does not have some of the functions and options that can be found on other washing machine models. For example, some people may prefer steam cycle capabilities, which basically take care of ironing the clothes for them. Some people have had bad experiences with clothes smelling after using side-loading washers, like the LG WM2016CW.

Because side-loading washers normally use less water than top-loading washers, clothes may smell like mold or mildew, the type of smell that results from putting wet or damp clothes dry in the closet. Some users found a remedy to this problem of using the LG WM2016CW by properly configuring their settings and options according to the load type.

Final Thought

The LG WM2016CW is a quality washing machine with some great features and settings, but it may take some time for users to get accustomed to using this washer. The disadvantages of the LG WM2016CW are few and only minor. In fact, most of the problems that anyone can encounter can normally be fixed by tweaking the settings of the washer.

Anyone who is looking for a washing machine that can handle a decent load with ease, effectiveness, and efficiency should give this washing machine a try. The LG WM2016CW is a recommended product.


• doesn't make much noise • energy and water efficient • large load capacity • cleans well • has lots of settings to choose from	• cycles may take long • may leave smell on clothes if the settings aren't configured properly • doesn't clean well enough (according to some)

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Comments for LG WM2016CW front load washer

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Jul 20, 2013
Rating

Another Exploding Door!!
by: Anonymous

At least mine lasted a few years...7 years after purchasing this model washer from Home Depot, my glass door exploded shooting glass everywhere! At least I was home when it happened, as the machine remained on. There was also an unmistakable stench of burning electronics. My guess is that there's more damage than just the door. After calling LG's customer service, I'm to send a picture and proof of purchase before they get back to me; which will take up to 7 days. :( After reading the comments, I have a feeling I'm gonna be shopping for a new washer.

May 08, 2013
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Drum bounces and breaks glass don't buy!
by: Edmondson

Lg knows this is a design flaw that is happening to many people with this machine and won't admit or fix it. During a spin cycle te drum bounces so much it hits and breaks the glass door. We have replaced the door and replaced the shocks on the drum and it still bounces and hits and scratches the door and like others it will just break the glass again. Sears nor LG has taken accountability for this and we have had to repair at our own expense and will never buy from LG again. This is a safety hazard and sho be recalled.

Apr 07, 2013
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Repeated Flooding
by: Sarah

You can add my comments of displeasure regarding the front loading LG washing machine. I bought it in 2009 and within 6 months, it would flood at least once a month. I called LG who sent
in a repairman who told me he could find nothing wrong with the machine....now here we are almost 4 years later and it still routinely floods out of the bottom right hand corner right where the filter is located. Yes, I clean it out but it has not stopped this flooding problem. I called LG service today and they were SOOO RUDE to me. Finally, they said they would send someone over for $146.00.
The interesting thing is that on their records it says that the flood switch assembly was fixed by the repairman yet on my invoice, it says that he found nothing wrong with my machine.
I miss my good old top loading GE...16 years and not one issue.

Mar 03, 2013
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Needs water
by: Anonymous

I washed a loan of Jeans (4) pairs and put a pill in the pocket. The pill came out like brand new. NEEDS MORE WATER. And yes I did use the extra water level.

Jan 19, 2013
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no problems at all
by: Anonymous

I've owned mine for 5 yrs now without an issue. nothing.

Jan 10, 2013
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Broken glass
by: Anonymous

Bought lg he front loading washer from Best Buy. Like with all expensive appliances we bought the extended warranty for 5 yrs. with 8 months left on the warranty we ran a small load of clothes in the sanitary mode, only to find later. That the inside glass had broken and shattered inside the tub. We have had a service rep come out to verify our complaint. He said that he has never seen anything like this and has forwarded pictures to to the insurance company. Now we wait.
Honestly this is the only problem we have had with this washer in the 4 plus years we have had it. We have been very happy with the lg washer and dryer combo. Hopefully they will replace the unit with a new one as the even service rep said that it would not be cost effective to replace it with all the glass in it.

Nov 05, 2012
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Very happy with LG "Tromm"
by: Anonymous

I have had this washer for over 3 years, it was purchased from Sears, at the clearance store, so had been pre-owned, but no explanation of why they returned (sometimes bad credit). I have had no problems at all with the washer. My husband is a farmer, and his clothes can be VERY dirty and greasy. I can wash 6 pairs of his jeans at a time and they come out spotless. The spin cycle removes so much water than my drying times is drastically reduced over my old top-load washer. I also have 2 daughters, so am washing delicate clothing as well, never had a problem with anything snagging or being damaged by the washer. I have had problems with it having a funky smell, but as someone else mentioned that is my fault. Definitely, the door has to be left open to allow the inside to dry after being used. The filter also has to be cleaned, and a small amount of water drained out at least every 2 months (that's with the very filthy laundry that I am doing). I have also found that Tide has a product for cleaning front-load washers that really helps.

Sep 27, 2012
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Display goes bad, DO NOT BUY
by: Disenchanted

I bought this washer due to attractive pricing, however when it was delivered it was the display panel was dead on arrival. The installation guy said he had never seen that problem before, so I thought it was a 1 off problem. Lucky the store replaced it with a new one, however now 2.5 years later the display panel is dead again. I tried calling the tech support and they confirmed it was a bad panel, but they said the warranty would only cover the replacement parts and not the labor. This washer is not worth a dime.

Sep 10, 2012
Rating

breaking glass
by: Anonymous

I have had my machine for 3 years. I have been reasonably happy with it until now...After returning from vacation,I put in a load of laundry
at the end of which I found half my laundry on the floor with glass shards all over the laundry room!! The store that I purchased it from has suggested replacing the glass, but what about the glass that's IN the machine? Am waiting to see what LG has to say, but by reading the other comments, I may be waiting a while...

Aug 23, 2012
Rating

Exploding glass door LG combo
by: Marie

I just purchased the LG front load washer/dryer combo in May. Last week during the spin cycle we heard a noise. The entire inside of the front glass door exploded. Shards of glass all over the inside. I only had one set of sheets so it was not overly full. I called and someone was supposed to come today. NO one showed up. Received a call that a tech would come by with a new door. I explained that glass and I mean millions of pieces of glass was all over the inside and they needed to replace this machine. Was transferred to a manager who said the soonest someone could come was another week away. They have poor customer service and really don't care. They will send someone to look at it and then I will wait forever for a replacement if I am even going to be lucky enough for them to admit it's their problem! Don't buy this product!!!!!!

Aug 21, 2012
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NEVER a problem!!
by: Anonymous

I have had this washer & the matching dryer for almost 3 years. I have never had a problem with the washer. I make sure to run the Tub Clean cycle & clean the drain filter ATLEAST every 6 months. I clean the detergent dispenser drawer often & leave the washer door open to dry so it doesn't create odors. This has been a GREAT machine for me. I have had problems with uneven loads, but only when I only have 1 item like a coat or small blanket. (makes sense to me that it would be uneven & not spin!) I did accidently run regular detergent instead of the HE for a few weeks & did notice EXCESSIVE suds & RANK SMELL!! (My own fault!) For me, as long as I follow the manufacturers instructions it's been GREAT!

Jul 17, 2012
Rating

LG Front Load Washer
by: Anonymous

I to have an LG frontload! During the spin cycle the glass in the front door exploded and hurled huge shards of glass all over my laundry room, down the hall and into one bedroom. Extremely dangerous! Do not buy this product!!!!It is an expensived product but a hospital visit from flying glass could be much more expensive!!!! It is my opinion that my LG front load washer is a horrible product!

Jun 03, 2012
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Stupid!
by: Prasannan

don't buy this becaz it made my loundry room flooded more than 6 times this year(2011) so duy a n automatic washing machine. Please.

Mar 13, 2012
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LG WM2016CW
by: Anonymous

DO NOT BUY THIS PRODUCT.!!!!! It has flooded laundry room three times in 4 years . Garbage. Clothes smell like mildew.

Mar 13, 2012
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Spin Cycle...
by: Anonymous

Is anyone having issues with the code IE? I noticed that the spin cycle light flashes the entire time, no matter what spin level I have it set too. Also, the IE code comes on, I noticed when it realizes it is not encountering the spin cycle. I am not sure how to remedy this. Water goes in and seems to be draining, but it's not recognizing the spin cycle. Can anyone help? I do not have the funds to pay a repiar guy, and of course the darn warranty just expired a month ago!!! How freakin' convenient!! PLEASE HELP..ANYONE?????

Feb 19, 2012
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it sucks
by: Anonymous

don't buy that piece of garbage

Jan 31, 2012
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This product is horrible.
by: Katie

I initially loved my LG frontload washer. It was so quiet and seemed perfect. A few months of washing and here came the horrible stench of mold and mildew. I leave the door open after every wash and it still does not fix the problem. Now only 2 years after the purchase it gets an OE error and will not drain properly. I have had 3 separate repair men try to fix the problem and they do not know what to do. They have replaced the drain pump and cleaned all the hoses but it still doesn't drain. I called LG and they say call a repair man! They have terrible support! The repair men have suggested just getting a new washer only after 2 years! The product is garbage don't buy!!

Jan 08, 2012
Rating

The Emperors New Clothes.
by: Anonymous

People, the reason I put my clothes into a washing machine is so that the dirt and soil actually are removed. This washer is only for people who work on Wall Street and would otherwise dry clean their clothes. It does not get anything clean or take out the smell. I have only had my machine for one week and already am sorry. I got a front loader because I had purchased a top loader and it wouldn't even get all my clothes wet, much less clean. So I figured at least gravity would make sure my clothes would all get we if I used a front loader...Well, the answer is ... barely. I have to use the extra water option and prewash every time I wash and it still does not get the dirt and smell out. I have tried extra laundry boosters, different detergents, etc etc (yes hE), Who told the washer companies that clothes could get clean with almost no water and no agitator? The purpose of washing your clothes is not to save water..you can save water by never washing them at all. The reason I wash my clothes is to get the dirt and smell out. Less water and electricity comes far down the list after that. Did any of the testing trials include stuff that the rest of us wash like say, cloth diapers, or under pads for elderly parents? I think not..since this kind of cleaning does not occur in the new fangled washers. Get us back to reality for the cleaning that real people in the real world do. I now have to wash everything out in the bathtub before putting it into the washer. Hello? I could have done that without a washer at all..so all it is really doing is a fair job of wringing stuff out..the rest I could do better by hand...for this I paid $700?!

Jan 08, 2012
Rating

Broken Glass continues
by: robert

Dear anoumous will may have fight on your hands about the glass I found ehrn my glass broke the glass was badly scratched the warraany people blamed it on that or somone had hit it so i had too fight for a replacement glass door I called LG the didn't seem to care much LIFES GOOD for THem not for us and told them IT SHOULD HAVE BEEN OUT OF TEMPERD GLASS NOT REGULAR GLASS or plastic because the washer is dangerous GOOD LUCK keep the group informed
Rob

Dec 12, 2011
Rating

Door Glass Exploded
by: Anonymous

Purchased LG Washer 2 years ago. Just went downstairs to get something and noticed that the (washer that has not been used in several days) glass door had shattered into several pieces on the floor in front of the mashine. We are all adults in this house so there hasn't been any horseplay of any kind. And as stated no one has even been near the machine in over a week. To find the glass broken like this was shocking and potentially dangerous. Being that this issue seems to be a problem with others as well as ourselves you would think there would be a recall or at least customers should be informed of these possible dangers. We did purchase extended warranty so hopefully the glass will be replaces promptly. We will keep you informed.

Oct 10, 2011
Rating

glass front shattered
by: Anonymous

Not only does this washer leave your clothes smelling like FUNK, but within 2 years of owning it, while in the spin cycle the glass front exploded sending shards of glass up to 8 feet from the washer! Thank gopd no one was home!!! Bought a HOME DÉPÔT who had no apologies about what happened and wouldn't even help differ some of the cost of repair. If LG and HOME DÉPÔT can't stand by a product lasting more than 3 years there ois a Problem!!!!! Do yourself a favor don't by LG's peice of crap and certainly don't buy it from HOME DÉPÔT!!! This should have been recalled!!!

Sep 08, 2011
Rating

Water sensor failure and flooding
by: CT User

We purchased our washer on 10/17/08 with an extended warranty. Two weeks ago the sensor that shuts off incoming water failed inside the machine, which then flooded our home. I have never had this happen before with a washing machine. The extended warranty is not helpful thus far, as it took 3 business days for the tech to arrive, and another "3-6" business days to get the part, before coming back.

Aug 07, 2011
Rating

Damn Shame
by: Ol' Dirty Clothes

So it IS True folks, this washer Does NOT wash the clothes well regardles of what soap or how much used, Does NOT use enough water, Does leave an odor (your like,"what's that smell"), is NOT efficent as it turns out. Has been the source of many laundry arguments with the wife. Unfortunately, the ONLY resolution is a replacement washer. A Maytag or Admiral (same thing) top loader with steel or porcelain basket no less should do the trick.I'm using my old almond colored top loading Maytag with the broke works when it wants to agitator.. and it's doing a better job! So there you go. I have had my unit for at least three years and tried everything short of getting a water softener installed, which I know isn't necessary. Too bad, I was really excited and thought I stepped it up a bit with this purchase like everyone else. NOT. instead we Paid for the R&D. Dangit!

Mar 04, 2011
Rating

Disappointed!
by: Anonymous

Our washer simply does not clean the clothes as well as our older top-load did. My husband's work clothes still come out stained and we frequently put them through another cycle. I notice white clothes are gradually graying as well. I like the features, but does not make up for the lack of clean washing.
For those of you that have smell and mold issues; I heard early on not to close your washer door when not in use. We have done this and have no odour.

Feb 22, 2011
Rating

Only worked for 1 1/2 years.
by: Anonymous

I'm very disappointed with this product. We purchased it because we had heard great things about LG washers. Our machine is about 1 1/2 years old. At first my complaints were these:
1. Shakes when on spin cycle.
2. Terribly long wash cycle.
Now this has happened:
1. The rubber ring has become twisted.
2. Computer issue: It won't stop filling with water and so turns itself off with either a dE or a UE error. At first I was able to get the clothes to dry out a little by emptying out half of the water and putting it just on a spin cycle. Now the spin cycle has stopped working.

I miss terribly my old, cheap, top loader. It worked for years! Do not by this product!

Feb 08, 2011
Rating

Too many problems!
by: Jeff

The little ring in the front came out and it leaks. The the pump is cloged and you can not get an answer on how to get to in. This machine and service is crap. I wish I would have looked around before I bought it. If anyone knows how to clean the pump filter please let me know.

Jan 31, 2011
Rating

I love mine for over a year!
by: PixieDoodle

I don't understand all the problems people seem to have with this washer as I have NEVER had ANY of them! It works great for us! Clothes come out clean and smelling great!

I have never once had an unbalanced load, even when washing a large load of towels or a queen comforter.

I have never had a stink problem (I do leave the door open after a load until its dry, but I've only used a rag to hand dry the inner ring a handful of times total). I've also only ever done the tub clean cycle 1 time at about the 6 month mark. When I look inside the inner ring there is no icky goop of any sort.

I have never had an "earthquake" type spin cycle because we followed manufacturers directions to REMOVE THE SHIPPING BOLTS which I suspect people who have this problem, did not! Also we use the spinsense feature so the washer knows to adjust the spin speed to keep loads balanced and keep the machine from shaking.

If I had any complaints it would only be that I wish the machine used a little more water for certain loads. I will be having a baby in a couple months and we will be cloth diapering which requires a lot more water in a cycle to keep the diapers working well (to rinse out all soap residue and ammonia build up). But I think I have found a good work around using a prewash and extra rinse and always using the water plus feature.

Maybe there are some people that just got a bad machine for some reason or another but overall I think the problems majority of people have with this machine is simply user error!

My tips for success with this machine:

Use HALF the amount of soap (even HE soap) that you would use for a large load in a top loader.

Make certain the shipping bolts are removed (even if installed by a professional, as ours was, and he left them in there! We had to remove them our self!)

Always use SpinSense and make sure the feet are adjusted correctly.

Use Water Plus feature.

Leave the door open after a load until its dry (if you live in high humidity then also use a rag to wipe out the door ring after a load to make it dry faster).

Use a good HE detergent, not the cheapest crap that's on sale that week. You'll still spend less since you only use half the amount the cap or scooper tells you. (Liquid or powder works but if you use the prewash feature, only use powder, as it says in the directions.)

Jan 28, 2011
Rating

Bad electronics
by: putz

LG WM2016CW front load washer has now lost a circut board i see this seems to be happening a lot to fellow purshasers of LG products MORE CHINESE JUNK putz

Jan 18, 2011
Rating

LG WM-2016C Front Load Washer
by: Jessica

Add me to the complaints, I've had mine for 1 1/2 years and it shakes my entire house. I can be up on the second floor and my walls will be rattling. It always spins, I never receive error messages, this just can't be right.

I had a Maytag Neptune that was 10 years old so I bought this when I moved into my new house. Never should have gotten rid of the Maytag.

This just can't be right...

Dec 27, 2010
Rating

violent washer
by: scot

My washer has created havoc on the house. Although it washes well and has saved on the electricity and water bills, the spin cycle shakes the house. Every time a load of laundry is done, the LG washer creates a mini earthquake in the house. I'm at the point now where I've noticed cracks along the first floor ceiling as well as some cracks on the second floor. (laundry room on second floor) They don't make washers like they used to.

Dec 15, 2010
Rating

Glass Door Shattered!
by: Rose

I echo some of the other posters - during spin cycle the glass door of my washer shattered! If anyone was in the room when it happened, someone would have been seriously hurt. I called LG and Sears. Neither one would pay for someone to come out and take a look at my washer, since it was out of warranty (it's only 2 years old). I think this is ridiculous since it's an obvious saftey issue. For what it's worth, my stacked washer and dryer were installed by a Sears professional. I don't think this should have happened. I was only washing baby blankets at the time! I did noticed the newer models now have a plexi-glass front. I wonder if LG knew of this problem?

Nov 02, 2010
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Broken Door Glass
by: rob

Heard what sounded like crash and frt door glass all over floor had to fight with lg for warranty glass should have been made of safty glass or shattered type glass, this glass when it broke was large SHARP PIECES not very safe for company who prides themselves on safety but we still see the the o mighty DOLLAR STILL PERVALES.

Oct 31, 2010
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Are you kidding me???
by:

How is it that my dirty clothes smell better BEFORE they go through the wash??? My LG STINKS - literally!! Today I tried to de-stink the washer only to find a science experiment growing on the rubber gasket. I wore gloves and old clothes to clean my WASHER!! After 40 minutes of scrubbing with a toothbrush, bleach, and an old wash cloth, and running the Tub Clean cycle, and using a Tide tub clean pouch, it still stinks!!!! Do NOT buy this washer.

Oct 21, 2010
Rating

LOVE IT
by: tasha

I had my washer since July 2010, my eletricity, gas and water bill has dramatically been reduced! I am so excited being a single mother with three children. I love how quiet the machine runs, the steam cycle, and the quick wash. I also got it on clearance from, which is another plus. I do make sure I wipe the rubber seal each and everytime after usage. My clothes smell wonderful, because I dry them thoroughly immediately after wash cyle, you can not let your clothes sit wet too long, they will obviously start stinking. I love my machine, and wished I had purchased years ago-I would have a lot more money in the bank rather than wasting on bills. I had the machine professionally installed from Sears so have not had any problem with imbalancing.

Oct 10, 2010
Rating

awsome machines
by: Fraser

have had washer and drier about 4 months now,awsome machines(WM2150,DLE2150)have seen dramatic savings in hydro already,have cleaned the door seal twice now and no smell or mildew,clean pump filter and detergent despense tray at recomended intervels and tub clean cycle done once and absolutly no vibration on spin cycle.Awsome machines adn washer cleans perfectly

Sep 11, 2010
Rating

Broken Glass ALL OVER THE FLOOR
by: Rob

Wife started a wash we went out came back, door glass was all over the floor any one else having a problem

Sep 11, 2010
Rating

Glass door shattered
by: Beth

This machine has been a nightmare. The glass on the door shattered all over my basement floor. After receiving approval that they would come and fix it, they kept telling us one excuse after another as to why they couldn't come this day or that day. 6 weeks later, they still never came to fix it!

I will never buy an LG product again. Customer service was the worst I had ever experienced.

Sep 01, 2010
Rating

So Happy!
by: nonameo

I see coments here that are probably not for the washer I own. I got this washer very cheap from Best Buy on Thanksgiving and this is probaly a plus, I didn't pay a load of money. But I don't have any problem , washer running smooth, cleaning well , no smell , no lints left on clothes, socks get out from washer clean (I don't put in dryer things that I can dry on hangers, they dry straight no iron needed and my gas bill is under control - is true not everyone have a laundry room). I cleaned the lint compartment just once , but there was not too much lint and water was clean. But I don't understand, if you have problem with that, why don't you clean it every time you do laundry - is that hard? Oh, I do keep the door and detergent tray open all time when is not in use, maybe that solves the problem with the smell.

Aug 25, 2010
Rating

DO NOT PURCHASE THIS MACHINE
by: Anonymous

THIS MACHINE HAS BEEN THE WORSE PURCHASE I HAVE EVER MADE.
SO FAR ALL THE COMMENTS I HAVE READ ARE CORRECT IN HOW THIS MACHINE OPERATES. DO NOT MAKE THE SAME MISTAKE ALL OF US HAVE MADE IN PURCHASING LG FRONT LOADERS.

Jul 19, 2010
Rating

Terrible machine
by: Anonymous

My 2016cw is only 15months old and the circuit boards all blew out at the same time and basically will be more to fix then what I paid for it. At first, I thought it was great and had no problems then all of the sudden it started making a loud thumping sound and when I got to the machine all of the sudden a flash of fire was visible from the back. It could have burned my house down had I not been home. And as for the warranty, there is no warranty to cover these types of repairs.

Jun 05, 2010
Rating

DO NOT BUY
by: Anonymous

My LG washer is a nightmare. The design is the worst ever, my clothes come out stained because of all the mold and mildew stuck in between the rubber pieces inside the door of the washer. It makes my clothes smell bad and customer service... well can we call this customer service? How can such a big company get away with such a bad product? The designers should be fired... My warranty ended a couple of months ago and I am stuck with an expensive washer that stains my clothes instead of cleaning them. VERY DISSATISFIED!!!

May 21, 2010
Rating

signed on for class action suit!
by: tsw

The washer does NOT clean the clothes at all. Very poor cleaning ability and I have tried extra soap, less soap, and different kinds of soap....it is not the soap, it's that the washer does not put enough water in the wash cycle to get anything clean!! A top loader does a much better job and because I am rinsing clothes extra times the top loader actually used LESS water!
I signed on a class action suit because of the stink this washer creates if the washer door is closed after clothes are removed....stinky stink, like moldy clothes. If you are thinking of getting a LG....DON'T!!! They are not worth 5 cents!

May 15, 2010
Rating

SPIN ONLY DOES WORK
by: Anonymous

Power off and then on.
Do NOT spin setting dial.
Press spin speed button to get desired setting.
Press start stop button one time.
Spin will begin slowly and build to set speed.

Apr 30, 2010
Rating

Help
by: Anonymous

Does anyone know if you can use powder detergent or do you need to use liquid only??

Apr 16, 2010
Rating

average
by: Anonymous

Two things that I enjoy about this washer are, that is has a seperate compartment for your Detergent so its not being poured directly on your clothes. The second thing is it has a quick cycle option for you to choose when you need someting wasked quickly it takes about 30 min to wash instead of the hour it normally takes.

There are also a couple things I dislike about my washer. Inside lining the drum is a rubber ring and I have noticed things getting trapped in there, old food or lint. When things get trapped, along with water residue on them can really start to smell. Being a High efficiency washer you are supposed to use special laundry detergent which can get pretty expensive.

Nov 19, 2009
Rating

Don't buy this washer
by: Lothar Glein

Pros
- not one i'm afraid

Cons
- does not clean clothes well
- wastes water
- too sensitive

Rating
1 out of 5

This washer was highly rated before we went out and bought it and unfortunately it did not measure up to it's rating. It does not clean the clothes as well as the previously owned top loader.

We suspect that this washer does not use enough water to do the job properly. So, we tried to use the setting with extra water without success. We now pre-wash everything which requires two kinds of detergent, a HE dry powder and HE liquid with semi-success. We now add bleach to all of our white's which does work somewhat. We've tried to reduce the amount of detergent and increase the amount of detergent. Heavily soiled, clothes just do not get clean.

Another problem with this washer is the length of time it takes to complete a wash. It can take 4 times longer than the top loader we used to have. The problems do not end here. This washer was sold to us promising that it would be able to wash a queen size comforter. It does, but it often does not go into the spin cycle, especially if you add a few extra pieces of laundry to it.

This machine is way too sensitive to unbalanced loads. It simply refuses to go into the spin cycle. It takes removing any additional clothes added and sometimes repeated unloading and re-arranging of the comforter to get it going.

Think about this; you've got to take out and re-arrange a sloppy wet comforter just to get it to start the spin cycle. You might think this would be the end of the problem. NO!!!! To get it back into the spin cycle you have to reset the washing machine to a rinse cycle. Therefore it is wasting water just to get it back to spin dry the comforter. -----

We wish we had never bought this machine and kept the old "water wasting" top loader. We have not had any of the smelling problems though because we keep the door always wide open to air dry the washer after it has been used.

Don't buy this washer and don't let anyone tell you it's your water. Our water is extremely soft and should work with any washer. I hope I was able to warn some people with this true and unbiased assessment.

Nov 09, 2009
Rating

new owner
by: Anonymous

We have had our LG washer (WM2016CW) about 3 weeks now. I haven't quite made up my mind after reading all that can go wrong with this machine. All the hype about smelly clothes makes me a little nervous. I too leave the door open and wipe it dry. This is a big investment and I really hope I will be the one who doesn't have anything go wrong. So far though I am excited with all the features. I even sat in front of it like a child to watch the machine do its thing.I'll keep you posted if I change my mind.

Oct 21, 2009
Rating

Problem with load balance
by: Anonymous

We've had the LG WM2016CW since March of 2008 and like it very much.... until now. Although it gets the clothes cleaner than any top loader we ever had a problem has occured with the load balance. My wife washed a small throw rug (the kind you would put by a door to wipe your feet) and the drum doesn't want to go into the spin cycle.

This is the first time this has happened. I called LG and they said to add another small rug as the load my be out of balance. I added another small rug (the kind you put in front of a toliet) and the same thing hapened. It tried to go into the high spin but stops.

I purchased an extended waranty from Home Depot (where I had bought the washer) and they told me if the service tech came out and found everything was working OK, I would still get charged for the service call. I am now reluctant to schedule a service call. Seems like the auto-balance feature is not working or out of wack but I would be at the mercy of whatever the service tech would say.

Other than that the washer works great.

Aug 13, 2009
Rating

buying this machine biggest mistake
by: Anonymous

I purchased my LG washer/dryer aprox 14 months ago and I have never been so dissatisfied with any purchase in my life. My clothes do not come out clean you can still see the deodorant under the arms on dark colored clothing and the clothes smell like arm pits and my towels come out smelling rotten. I have purchased the high priced tub clean, run bleach through and empty cycle of hot water I have tried everything and nothing works. I do use the HE detergents. I have tried washing smaller and smaller loads but no change. I was told by a service rep to only use 3 tablespoons detergent and that would solve my problem, well I was already using little less than that. Would not recommend this washer to anyone.

Aug 05, 2009
Rating

good all rounder
by: Lisa

Pros
- Runs quietly
- gets clothes clean
- spins most of the water out, shortening drying time significantly.

Cons
- The liquid in the fabric softener tray can drain out(siphon created)into prewash tray
- Controls not the most user friendly.

Switching from a top loader to this washer has been great! I love that it runs with less energy and a lot less water, as well as the fact that the spin cycle wrings more water out of my clothes, so they take much less time to dry as well. The wash cycle is a bit longer, but I'm not doing any of the work, so it doesn't matter.

The drawer for loading the detergent, bleach and fabric softener saves me a step, and the need to keep an eye out for the rinse cycle. I chose this washer so I could stack a dryer on top of it and save some space, and because it had good reviews online and in Consumer Reports, and it hasn't disappointed.

The interface is a bit complicated, and it seems to have a pretty useless display of wash cycle progress, but the features are good to have once you read up and learn what they are.

It can hold many more clothes than the previous top loading model I owned, but it can be deceptive – I keep trying to wash large items, like pillows and comforters, and it rarely works out.

The wash cycle runs until it hits the first spin, and then it tries for nearly half an hour to spin before an alarm goes off. On rare occasions, I've been able to get it to balance properly, but I usually have to go without the spin cycle, and hang the items out to literally drip dry.

Jul 25, 2009
Rating

bounce in dryer
by: Shelley

I was having a problem with my dryer not drying well and taking up to three hours to dry load. When I called LG, I was told that I cannot use Bounce in the dryer because it coats the sensors which will then not work properly. My dryer problem turned out to be a clogged vent so it was not the dryer working improperly, however, I found out that I cannot use dryer sheets.

May 18, 2009
Rating

I love my LG
by: Amanda

Purchased at: Sears
Price Paid: $750
Date of Purchase: 02/17/08

This washer was purchased as a gift. Mine is white. I have seen many reviews wherein people have complained of the time it takes to do a load of laundry or how the washer spins and shake the house or how load it is…

For me it is just right.

Now to start, a load can take upwards of an hour. Though ANY high efficiency washer (even top loaders-I know we had a Kenmore Calypso when they first came out) will take a VERY long time. One it uses very little water and two it uses different detergent. Usually, I use the cotton setting with the highest tub spin speed and the dirtiest soil setting. Though, I have used the short wash feature, which is handy. And, the delicate setting. All performed well.

The noise, vibration and harshness factor did worry me to start but on my first wash all of my fears were washed away (get it. There was no more noise or vibration than one might experience with a normal washer. I used to sleep in the room behind the washer and it NEVER disturbed me on nights when I left the door open after I had started a load.

Regarding what some people have said it the minute usage of water…if extra water is not selected you cannot even see the suds from the soap…I haven’t had a hard time getting stains out, and I don’t use stain remover.

The one quirk is that you must leave the door open (unless you are going to continue washing) after a load is complete…20 minutes is usually good for me. This is due to the fact that it is front loading and ALL front loaders need to air dried at the end of cycles in order to prevent mildew and an foul odor from forming.

Cleaning seems to be a snap. There is a tub clean cycle that lasts an hour and there is a drain tube on the bottom left front that is sort of hard to get to that must be checked monthly (only takes 15 minutes). But wiping the inside of the door glass does seem to be important. I didn’t realize this until I found the washer was apparently leaking. After investigation I found that there was a build up of hair and lint and soap scum on the bottom of the glass that had dried preventing the rubber seal from sealing The glass when the door was closed. After I wiped it clean there was no longer a problem. NOTE: the manual clearly states to wipe the door and rubber seal inside the tub dry after EVERY LOAD. So…my bad!

Each button and the main wash type know beep or ding as they are selected. Though the one problem with this “digital” set-up is that if you turn the machine off on purpose or accidentally it does not remember where in the wash it was---unlike a traditional washer where the knobs and button are mechanical and a restart of the load would not be necessary.

It is definitely worth more than was paid for it and I don’t miss the Tromm Steam model that was nearly twice the price as the inside are pretty much the same. Like I said I love LG and my Tromm washer is no different!

Apr 20, 2009
Rating

my clothes smell bad
by: Betty

I purchased my LG Washer Model WM2016CW September 30, 2007 from Home Depot in Miami, Fl. I have not been happy with the results of my towels and cottons. They have a bad odor.

Called customer service more then once and have tried all their suggestions. I did bleach, white vinegar and Tub Clean. I dislike having to drain the pump filter. The (smell is horrible) and the room has to be sprayed.

I empty it every two weeks. I thought maybe that was the reason my clothes smelled so bad. Also advised to leave the door open so the rubber seal can dry to prevent mold.

I have discontinued using fabric softener in the dispenser and instead use Bounce in the dryer. This has helped to remove the bad smell. I am really disenchanted and wish I had not purchased this washer.

A normal wash load takes 53 minutes. Yes it uses less water, but more electricity.

Apr 20, 2009
Rating

direct drive motor is a plus
by: Ruth V Schwan

A very nice looking model, that doesn't take up alot of space, at 27 inches. And one of the best parts, one doesn't need to be a rocket scientist to operate it, buttons are easy enough to figure out.

With the 5 wash selections and temperature choices make it easy to wash about anything without messing up.

The walk away feature as i call it, is the 4 compartment detergent/softner/bleach and other tray, so you can load it all at once and run to another task without having to return to "feed" it something else.

If your tired of the water bill and the electric bill going up, this is for you. Being efficient at managing water and electric use, saves more money in a tight economy.

With its Sense Clean, it can determine whether your articles are really soiled or lightly soiled, adjusting its use of the water and amount of energy needed for the load.

Another big, big benefit is a direct drive motor, less moving parts is always good, as it almost illiminates major breakdowns.

As these types of motors have proven to be more reliable in all most all applications they are used on. For the cost of this machine, its a bargain and a half.

Moderately priced that even a penny pincher like me can afford to purchase it, and operate it with ease. The cost for the washer will pretty much pay for itself over the years with the benefit of less water, electricity and less loads to do, as you can cram alot into a 3.5 cubic foot washer.

As for it sitting closer to the floor, no biggy there, they have an optional base for it. If you can't bring yourself to purchase that, you can build one yourself with a few screws, some treated lumber and possibly some wall board and wall paper to spruce it up.

If your adding this to new construction home, the builder can build platforms into the floor to accommadate these with ease and very little expense.

Apr 20, 2009
Rating

Quiet and solid machine
by: Linda

My front loading LG washer, model WM2016CW, came with more features than I ever thought I’d use. Five of everything: wash cycles (Cotton/towels, normal, permanent press, dedicates and hand wash), water temperature settings, soil level settings, and spin speed.

Yet I’m finding now the extras really come in handy. I can save energy by choosing a lower soil level, and shorten the cycle time.

I can save on hot water bills by choosing the “tap cold” temperature setting, which, like it sounds, uses water directly from the cold tap–did you know that the “cold” setting on a washing machine is about 70 degrees and actually uses some hot water?

If your family is like mine and forever forgetting to empty their pockets before putting clothes in the hamper, you’ll appreciate the change catcher–a little bin at the bottom of the unit, where small items that come loose in the wash are captured.

The washer has a big door and is a bit higher off the ground than other front loaders I’ve owned, so it’s easy to load.

It’s quiet when it’s running. I’ve only had the washer for half a year, but it feels solid and I think it will last.

Apr 20, 2009
Rating

fast spin shakes violently
by: KM Shine

We bought this washing machine about 3 weeks ago from HomeDepot. They had free delivery after rebate and 10% off. Its also the only local store in our town so it worked out well.

We debated between this washer and the steam washer for almost double the price. So far I am not disappointed with the washer but I am not amazed either. When using hot water it has made several articles of clothing bleed.

I have switched to all cold water but sometimes hot is nice to try to get stains out. I am also disappointed that once a week you are suppose to run a tub clean cycle which takes an hour and a half.

So how are you really saving energy with this? It also spins so fast that no matter what you do it still seems to shake violently. On the positive side it does hold a lot of laundry and cleans fairly well.

It has taken some getting used to but overall its a good washing machine. If I hadn't bought it out of necessity I may be unhappy but we needed a new washing machine so I guess this is as good as any.

I am glad that I did not fall for the salesman's hype about the steam washer or I may have been really disappointed.

Apr 20, 2009
Rating

I like the 5 temperature settings
by: Anonymous

I used to always have basic washer and dryers while we lived in a 6000 square foot house and we just recently moved to a 4000 square foot house and has money to spend so I got a new washer and dryer and I have to say I love my washing machine a lot.

I like how it loads in the front and I can see what it is currently doing. I also like the LCD screen in the front that can tell me what size load is in, how much more time is left, and what part of the wash it is on such as Wash, Spinning, and rinsing.

My 2 kids, for some odd reason, like to eat there snack while sitting down in front of it watching the clothes spin around and around, it must be a kid thing. I also really like the capacity I can get 3 times the amount of stuff I used to be able to do in the same amount of time it's fabulous. Another thing I like is the dial on the front, it is so easy to use and even my youngest kid can use it easily, she's 11 and probably should have been able to do it a long time ago herself but that's besides the point.

I also like the matching Drying that you can buy separately. My washer and dryer room is now close to the kitchen so I can get a lot more laundry done to. When ever a load is done the washer and dryer play this really neat chimes song and they both have a different one and they remind me of Christmas carols.

I also like the five different temp levels so I can change it depending on what kind of clothes are in it. Another great thing is how I can change the spin speed as well so I do not damage any of our nice shirts. I think it is a whole lot cooler how I can pull out this one tray and put my soap and softener in all at the same time, in the same place while the washer puts it in at different times.

Feb 11, 2009
Rating

Maytag not all that great either
by: Anonymous

You say you would have bought a Maytag. I own the Neptune washer and dryer. I have had to have my washer repaired no less than 7 times and my dryer just went out. I have only owned them 9 years. Go to the blogs online and you will see how bad Maytag is now.

Aug 21, 2008
Rating

LG Model WM2016CW not consumer ready
by: Betty - Miami, Fl

I purchased my LG Model WM2016CW from Home Depot on Sept. 30, 2007. Big problem with towels and clothes smelling. Even tho we drain the pump filer located at the bottom of washer every two weeks, the clothes still stink. When the pump is drained, the water draining out has a tremendous smelly odor. So bad that I have to spray. Positively rediculous!

As far as I am concerned this washer was not ready to be sold on the market. Who wants to be bothered draining a pump filter and be exposed to such a horrible smell!! Also the Owners Manual advises to run TUB CLEAN. This cycle takes 1 hr. and 24 min. Increases the electric bill.

I have done everything customer service has advised me to do such as Put bleach in machine. Then I was told put in white vinegar and run machine. Run TUB CLEAN. So today I stopped putting in Downey softner and used Bounce in the dryer and my towels did not smell. So now what good is the dispenser if you can't use a fabric softner.

If I had to do it over, I would have purchased a Maytag like I had for 19 years. I am not a happy LG washing machine owner. The machine is not perfected if they have to have a drain pump filer to be emptied out all the time.

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