L G Tromm Model # WM2077CW
by Joleen Wendinger
(New Ulm, MN)
I have been experiencing on-going problems with our washing machine ever since we purchased it.
The first week I already noticed a very foul smell coming from the gasket area of the washer. I was told this is a common problem and that I would need to wipe it out periodically. Periodically has turned into every day I use it and it still smells horrible.
More recently, the detergent cup and softener cup does not empty of the water contents so I have to pour it into the sink each time before adding the detergent.
I was told by repairmen and also LG that I have to use the correct H E detergent and I have done this from day one. Now they want to blame it on our water softener and our "farm" water. First they told me that farm wells don't have enough water pressure. Why isn't this stated in the handbook? We never would have purchased one. It should state, "PLEASE DO NOT SELL TO FARMERS"! I think L G does not know HOW to fix their "lemon" and therefore they blame everything on the consumer.
I've tried everything from tablets to clorox to remove the foul odor and nothing seems to help. I was told to leave the washer door open. Not only is this a safety hazard for small grandchildren but also I take the risk of someone getting caught on the door and injuring themselves or breaking the door off.
I was trying to explain to one of our repair people what was going on and how unhappy I am with our washer and he said, "Don't complain to me. I'm only here to fix it. It's L G's problem and we get lots of complaints on it.
I am very unhappy with our washer and would not recommend this brand to anyone.