Whirlpool Duet Model: WFW9500TW
by Thelma
(Dallas, Texas)
This machine has not worked from day one!!! After taking a day off from work to install this unit on the day it arrived, this machine did not work.
I tried a hundred and one things, but the unit still did not work. The next day, I called Whirlpool and they sent out a repairman the following day. The repairman found defective parts in the new unit.
The flowmeter and pressure switch were both defective. He called the following week and informed me it would take another 10 days to secure the parts.
I called Whirlpool, and when I requested a new machine (after all, I had not been able to wash a single load), they stated that their policy is to repair and not to replace. Thus far, it has been three weeks since I was able to wash at home.
