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Whirlpool Duet - Duet Model: WFW9400SW

Whirlpool is a name synonymous with quality and the Duet line makes that more apparent than ever.This model is a classy white washer with brushed silver accents that looks as good as it performs. check mark

Product Overview



Specs at a glance

• 4.0 Cu. Ft.
• Height: 38 Inches
• Width: 27 Inches
• Depth:
• Colors: Ocean Blue
• Energy Star: Yes
•10 cycles
Cycles: NSF Certified Sanitary/ Woolmark Certified Wool/ Clean Washer Cycle/ Quick Wash Cycle
Other features: Direct Inject Wash System/ 6th Sense™ Technology / 6-Point Suspension System/ Care Control Temperature Managemen/ Quiet Wash Plus Noise Reduction System/ Stainless Steel Drum/ Cradle Clean™ Technology/ Delay Wash/ Automatic Dispenser System/ Automatic Water Levels/ Add-A-Garment Indicator Light/ Anti-Escape Valve


The unit is a standard 27-inch model and handles a large four cubic foot load with ease. It features five temperature settings and an amazing fourteen wash cycles, which can handle anything you have that is dirty.

It features a direct inject wash system and a built in heater and a quiet wash system which helps to lower the noise level of the unit. Add in the Care Control Temperature management system and you have an unbeatable front-loading washer.

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Plus Points



• Some of the obvious pros to this unit are the front loading making it easy for even the smallest person to get to the bottom of the tub to remove garments.

• The availability of the storage pedestal to raise it up a small amount and give you much appreciated storage immediately below the unit are but a couple of the features.

• The quiet wash system makes the unit perform quietly so you can wash even as the family sleeps without disturbing even the lightest sleeper.

• Obviously having all the fourteen setting for the wash and five for the heat means that you will be hard pressed to find a garment in your wardrobe that can-not be cleaned with this unit.

• From the most delicate undergarments to the dirtiest grass or grease stained blue jeans. If it’s in there, there is a cycle and temperature setting that will get it out.

• Of course being a front loader it will get more garments clean with less water so you save on the utility bills and don’t pump as much unclean water back into the planet which is always a good thing.

Minus Points


• On the down side, the units, as with most of the front loaders, require a larger amount of space, more floor to ceiling height than with the conventional systems so you might want to be sure that you measure well before buying one so that you have adequate room to have it installed when it arrives.

• Several folks have mentioned that the unit is so powerful that the clothes seem to tied themselves up in knots when going through the cycles resulting in extra work when removing them since they are tied all round themselves and other clothing.

• That could prove to be quite detrimental with a lot of clothing with long sleeves and pants.

• Also, on the negative side, customers have complained about a mold build up on the gasket around the door sleeve and that part needs to be regularly cleaned to remove the excess accumulation of mold.

• This can be especially rough in a family where some one has a severe mold allergy that causes health related issues and is something that you should take into account.



Comments for Whirlpool Duet - Duet Model: WFW9400SW

Average Rating starstar

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Jan 02, 2017
Rating
starstarstarstar
Works fine NEW
by: Martin

I got the washer at Costco 5+ years ago and I am satisfied with the performance. I just wonder whether all the people complaining about mold are those leaving the door closed. You cannot do that. My grandma told me that years ago ;-) Aside from that front loader performance is (IMHO) just so much better compared to the top loader antiquities found only on the US soil!
Minor complaints about the design: Designed for general public. That means not to insult people with too many features. It has a bit too much brain and pride. When I say "Drain and spin" I want exactly that to happen and quickly. But the washer takes this task way too seriously and I am inpatient.

Sep 13, 2016
Rating
star
Piece of crap! NEW
by: Anonymous

Bought a set in 2009. The washer lasted 4 months. Had to have the drum replaced. Worked for months. Then yet another drum was replaced. Called Whirlpool, they said they would only repair the machine. Ran 4 more months and guess what, another new drum. Every time this happened I had no washer for 2 weeks waiting on the parts to be delivered. The last time was the icing on the cake. Parts came, but some were missing. Called Whirlpool again and told them to come and get this piece of crap. They replaced the machine finally and gave me $75.00 for the inconvenience. Then I had mold issues with the new one!

Jul 26, 2014
Rating
star
Sensor Problems NEW
by: Anonymous

This unit came with the purchase of our house. After 3 months we got a F35 error code and everything stopped. I checked the web and this happens often with Whirlpool washers. In most cases it is the Anologue Pressure Sensor. I did a test and all results pointed to this item. As it is easy to replace I purchased a new one from Whirlpool which cost just under $200.00 tax in. I installed it and got the same error code. Now I am looking at a service call charge. With so many people reporting this problem you would think Whirlpool would issue a notice. Buyer beware.

Nov 11, 2013
Rating
starstarstarstarstar
Happy with Whirpool
by: @DonDraper_NY

This machine works Great..or at least for me it does. I have both He Washer Dryer set Duet 2009. No problems.

Yes ..you have to leave the door ajar
yes. you have to use affresh once a month

Otherwise ...I have been completely happy with mine......Don

Jun 03, 2012
Rating
star
Duet Washer and Dryer are the worst!
by: Anonymous

This is the worst Washer and dryer i've ever had. The washer doesn't clean the clothes. Smells bad. Already had to have it repaired because the pump stopped working. Bleach does seem to get "stuck" in the dispenser then it ruins the next load. I especially hate the dryer. I does not dry the clothes evenly. The "fins" inside are too big and clothes get caught on them-just smashed up against the side. so part of the clothes get over dry and parts are still damp. The dryer beeps incessantly that it is done. I go get the clothes and they are a smashed wrinkled damp mess. This drives me crazy. Tried different settings different sized loads, doesn't help. I will never by whirlpool again. every whirlpool appliance i've had has been a piece of junk. Cant wait for these machines to die so I can get something better.

Mar 28, 2012
Rating
star
DON'T BUY WHIRLPOOL PRODUCTS
by: L. Carlson

I have not had any luck with this Whirlpool washer. The only thing good about having this, is I have Sears service contract so I don't have some of the issues that others have regarding cost of parts and service repair. I also agree that whirlpool has a large problem with customer service treatment on any of their products. My mistake was purchasing a Whirlpool product. Had major issues on my "Whirlpool Microwave" and should have remembered this when buying anything from "Whirlpool". When Sears gets tired of paying to repair this machine and gives me the right to get another machine, IT WILL NOT BE A WHIRLPOOL OR ANY OF THEIR OTHER PRODUCTS. When looking to buy a product besure to check on what other brands they own. As far as front loaders go, yes I will get another front loader, only not any product line of "WHIRLPOOL"

Nov 10, 2010
Rating
starstarstar
Working OK
by: Mrs.B

I bought the WFW9400SW this past Spring, and haven't had any REAL issues with it yet, more like little aggravations. Yes, mold will accumulate if you don't leave the door ajar between washes, and you gotta wipe it out often. You also have to use Affresh to prevent mold, but this is true of most HE Front loaders.. One design flaw is that there is no "access panel" door for the catch drain. -My washer did have a small issue of not extracting as well as it did when brand new, (at first, it extracted so well that the clothes came out almost DRY! Now, not so well.. Sometime I have to run an extra drain/spin cycle!) -I took off the kick panel and cleaned out the drain, which seemed to help. Would have been easier to just open the little access door that most of the newer FL's now come with.. The biggest issue I have with it is that sometimes the clothes over-spin & knot up.. Also, that the rinse cycle doesn't seem to rinse as well as I'd like, so I have to use the extra rinse cycle each time. Even then, I sometimes must run an additional rinse cycle! The new Tide formula with 'Acti-lift" SUCKS in the machine. It seems to take A LOT to rinse COMPLETELY out! Even with less detergent:( SO... Next time, I'm buying an LG or Samsung! Whirlpool needs to step up their designs.

Oct 22, 2010
Rating
star
thanks for the honesty folks
by: Anonymous

I had an opportunity to get one of these washers for nothing, as the circuit board was fried. Needless to say after reading the feedback on this machine "you couldn't give this machine away". Thanks everyone for the headup.

Blaine

Oct 22, 2010
Rating
star
Positive people cant have the same machine i do
by: Anonymous

I agree with all of those who warned DONT BUY THIS PIECE OF JUNK! The energy efficiency is a joke. If you dont get to your wet clothes within the first 15 minutes of finishing, they get moldy and you must wash again. Whites are gray/yellow now resulting in need to reinvest in underwear frequently. If you use the delicate cycle to avoid the over-twisting that happens in regular cycle, your clothes come up dripping wet and you must either run another drain/spin cycle or overuse your dryer. This manufacturer SHOULD BE CLASS ACTION SUED. I too have spent hundreds in fixing the f11 problem --within first year of use!!! DONT DO IT AVOID THIS LIKE THE PLAGUE OR YOU"LL REGRET IT FOR YEARS. OR UNTIL YOU BREAK DOWN AND BUY AN OLD FASHIONED UPRIGHT AGAIN

Oct 22, 2010
Rating
star
Would never buy Whirlpool again
by: Highly dissappointed

First, I'm convinced that whoever is writing to defend this washer has to be an employee of Whirlpool or a very clueless person.

This washer has been nothing but problems. It does smell and get moldy if you don't leave the door open -- never had to do this with a top loading machine and shouldn't be designed this way. Simply not convenient or logical if your washer is placed in a hallway or area with foot traffic.

It also catches socks and small items between the gray rubber gasket and the door regularly -- another design flaw.

It just doesn't clean clothes all that well. I was so excited to get a front loading washer, thinking it would do a better and more energy efficient job. Hard to believe all that money was spent on a much inferior product to my old Maytag top loader.

My biggest complaint is the lack of drainage from the bleach dispenser. You can use bleach in one wash and it gets trapped in the dispenser. It will appear again when you do another load and ruin all your clothes. We've had numerous loads ruined -- after trying many different detergents and trying other bleaches. When I contacted Whirlpool they admitted my machine may have a design flaw, but would do nothing about it and would not acknowledge that it is a widespread problem. Incredibly poor customer service. Would never purchase one of their products again.

Jun 27, 2010
Rating
star
Garbage
by: Anonymous

I wish I could give this machine a 0. 1 is too good for the problems with the darn cpu I have had from the get go with this machine. Whirlpool should address this and give us our money back. I will NEVER buy anything from them again after this.

Michelle

Jun 05, 2010
Rating
star
Would never buy Whirlpool again
by: Highly dissappointed

First, I'm convinced that whoever is writing to defend this washer has to be an employee of Whirlpool or a very clueless person.

This washer has been nothing but problems. It does smell and get moldy if you don't leave the door open -- never had to do this with a top loading machine and shouldn't be designed this way. Simply not convenient or logical if your washer is placed in a hallway or area with foot traffic.

It also catches socks and small items between the gray rubber gasket and the door regularly -- another design flaw.

It just doesn't clean clothes all that well. I was so excited to get a front loading washer, thinking it would do a better and more energy efficient job. Hard to believe all that money was spent on a much inferior product to my old Maytag top loader.

My biggest complaint is the lack of drainage from the bleach dispenser. You can use bleach in one wash and it gets trapped in the dispenser. It will appear again when you do another load and ruin all your clothes. We've had numerous loads ruined -- after trying many different detergents and trying other bleaches. When I contacted Whirlpool they admitted my machine may have a design flaw, but would do nothing about it and would not acknowledge that it is a widespread problem. Incredibly poor customer service. Would never purchase one of their products again.

Jun 05, 2010
Rating
star
Positive people cant have the same machine i do
by: Anonymous

I agree with all of those who warned DONT BUY THIS PIECE OF JUNK! The energy efficiency is a joke. If you dont get to your wet clothes within the first 15 minutes of finishing, they get moldy and you must wash again. Whites are gray/yellow now resulting in need to reinvest in underwear frequently. If you use the delicate cycle to avoid the over-twisting that happens in regular cycle, your clothes come up dripping wet and you must either run another drain/spin cycle or overuse your dryer. This manufacturer SHOULD BE CLASS ACTION SUED. I too have spent hundreds in fixing the f11 problem --within first year of use!!! DONT DO IT AVOID THIS LIKE THE PLAGUE OR YOU"LL REGRET IT FOR YEARS. OR UNTIL YOU BREAK DOWN AND BUY AN OLD FASHIONED UPRIGHT AGAIN

Apr 15, 2010
Rating
star
Worst customer service ever!!!
by: Justin

We bought a brand new condo and our machine never worked. So far, we've had a service technician, 2 no-shows, 2 circuit boards replaced, and it still doesn't work. Whirlpool will not replace it until a technician deems it unrepairable. NEVER buy anything from this company!!!

Apr 09, 2010
Rating
star
NEVER FRONT LOAD AGAIN!!!!!
by: Anonymous

WASHING MACHINE FROM HELL!!!! Spent a lot of money for nothing, repairs cost more then the machine when we bought it. Lint catcher - consumer has to pay repair man to remove Lint cos not accessiable to consumer, money down the drain. Does not clean clothes, moldy spell if left overnight, spin cycle does not spin too good clothes still pretty wet. Problems, problems, then on top of faulty machine not working right you have to spend extra on washing powder or liq. for it to say 'he'. Only had the machine for a year and wasted a lot of money. WE ARE BACK TO THE TRADITIONAL TOP LOADER MACHINE!!!!!!

Apr 03, 2010
Rating
star
Actually I rate this as MINUS 1
by: Melanie

This machine has got to be the worst machine EVER. At 3 yrs old you would think any bugs would've been corrected now since I've had the repair man out 11 times. He is coming again on Tuesday. It sticks between wash and rinse cycle. The last repairman replaced drain pump, seals, front panel (it was leaking) and some other pump as well. And hear we are again with the F20 code!! I WILL NEVER buy another Whirlpool washer or dryer again. And my next washer will be a toploader. This whole thing has made me hate/scared of front loaders. DO NOT BUY THIS MACHINE!!!

Feb 09, 2010
Rating
star
DO NOT BUY Whirlpool Duet!
by: Linholmes

Our Whirlpool Duet is the WORST washer/dryer we've owned in 40 years! We'll NEVER buy Whirlpool again! The washer gets BLACK MOLD in the soap dispenser area. Colors are DULL and whites are GREY. Clothes are no longer soft or fluffy. Dryer has to be run extra time because it doesn't dry!

Jan 29, 2010
Rating
star
Do Not Buy - Problem with electronics
by: Anonymous

Like many other owners of this washer, we have been plaged by the dreaded F11 error. The 'fix' for this problem is apparently replacing the CCU, or central control unit. We were quoted ~$500 for the repair. This machine isn't worth the money due to the poor reliability, the high cost of repairs, and the terrible customer service from Whirlpool.

Dec 16, 2009
Rating
starstarstarstarstar
good for me
by: Anonymous

bought the set 4yrs ago still running strong

Dec 11, 2009
Rating
star
DO NOT BUY THEIR PRODUCTS!
by: John

I don't have the exact model of fancy, front-loading washer, but I bought a brand new unit from Whirlpool less than five years and it is now toast. Right off the bat after purchase we had issues with the electronics. The solution offered to us was the same as microsoft, reboot it. When it jams, which is very frequently, we turn it off, unplug it, plug it back in, turn it on, start it up, and cross our fingers. About one time out of twenty it balks and never washes the clothes. Then it developed a leak. A front loader has a little drum inside a bigger outer tub. The little inside drum turns the clothes inside the outer tub which actually holds the water. Well apparently the outer tub, which does not move, has developed a crack in a welded seam and it leaks. This was discovered by a competent local repair person who also estimated his cost to repair it at greater than the purchase price of a new one. So I called Whirlpool and they said, "Well, heh heh, you got four almost five good years out of her, guess that's pretty good." and they will do nothing. Oh they will give us a 50% discount on parts which makes the repair a shade better, but...
Whatever was balky in the electronics has decided to completely fail and the unit will not function at all anymore. That means replacing the brain which is $500. Or one of the little sensors, the only one that is really suspicious is also $500. A sensor and a brain that each costs $550 and the tub costs $400 and I paid just over $700 for the machine new. How could they have sold it for that price? Maybe they charge so much for the repair parts that you will have to buy a new one? So I have a $700, less than five years old, energy efficient, low water usage, front-loading washing machine that is full of good parts, and costs more to repair than it would to replace. It is interesting that all three of the repair people who estimated the repair cost offered to haul away the old unit for free. DO NOT BUY THEIR PRODUCTS.

Dec 09, 2009
Rating
star
Whirlpool duet washing machine
by: Anonymous

Please do not buy this machine I have had nothing but problems and repairs on this machine. It is new and continous problem with electronics. F11 main CPU which now is costing more than it's worth. Whirlpool won't help! Beware do not buy.

Nov 28, 2009
Rating
starstar
Cost of Repairs
by: Anonymous

Mold Issues, Long Cycles, Spin Cycle so fast it destroys clothes and leaves them in knots

Oct 08, 2009
Rating
star
worst ever, breaks all the time, junk
by: Anonymous

This is the worst washer ever. Breaks on average 3 times a year. multiple repair bills over three years. was broke less than 1 week after I bought it.Whirlpool wont let u return it even after multiple repairs. had it rebuilt because of broken bushings in may 09 its broke again with same problems oct 09. whirlpool's response.... 15 percent off a new washer... this bill just to look at it another 150.00 1500.00 overhaul in may
15 percent doesn't even cover the last service call. and thats the best u can expect from whirlpool. BUYER BEWARE 15
percent off another junk whirlpool is just 15 percent off another piece of junk NO THANKS!!!!

Sep 13, 2009
Rating
star
GARBAGE
by: Anonymous

DO NOT BUY THIS MACHINE IT IS GARBAGE HAD IT LESS THAN THREE MONTHES BOTH WASHER AND DRYER AND HAD TO HAVE THEM SERVICED.NOW ITS BEEN 10 MONTHES AND I HAVE HAD THE WASHER SERVICED THREE TIMES AND STILL NOT WORTH IT.THE WASHER DOES NOT CLEAN THE CLOTHES.MY GOOD CLOTHES ALL LOOK DARK AND DINGY AND HAVE STAINS.THE SERVICE GUY SAYS THAT IT DONT WASH GOOD BECAUSE THEY DONT PUT OUT AS MUCH WATER.THIS IS TRUE. HE SAID THERE ARE LOTS OF COMPLAINTS. DO NOT BUY THIS WASHER.

Aug 14, 2009
Rating
starstarstarstar
No style but who needs a good looking machine
by: John Walsh

Although the Whirlpool Duet is a very expensive washing machine, it definitely brings a extremely high level of luxury to washing cloths. Before owning this machine I was used to a old GE washer that was very traditional. The selling point on this new Whirlpool is the power consumption and the size per load specs.

I have a small washing room and the 27inch width in a front loading washer was fantastic for the amount of clothes that can fit in the machine. of course front loading washers generally hold less, but the convenience is tremendous.

The second selling point was the power consumption of lest than 180kWhrs per year. Most high end digital washing machines are upwards of 200 kWhs but the Whirlpool Duet with an EnergyStar seal clocks in with the lower power consumption.

Although 20kWhrs difference between this washer and others may not sound like a lot at first it will end up compounding over the years as energy prices (even electricity) continue to increase.

Although style is something that this washer touts with a ocean blue finish and rounded corners I am not too interested in having a stylish looking machine.

I rarely look at it except when loading it and my greatest concern was the technical specifications.

Aug 10, 2009
Rating
star
Doesn't seem to clean very well
by: Anonymous

I just don't feel like the closes get enough water to get really clean. my whites are very dingy even though I use bleach.

Mar 06, 2009
Rating
starstarstarstarstar
Bring Luxury to Washing
by: Paul

Although the Whirlpool Duet is a very expensive washing machine, it definitely brings a extremely high level of luxury to washing cloths. Before owning this machine I was used to a old GE washer that was very traditional. The selling point on this new Whirlpool is the power consumption and the size per load specs.

I have a small washing room and the 27inch width in a front loading washer was fantastic for the amount of clothes that can fit in the machine. of course front loading washers generally hold less, but the convenience is tremendous.

The second selling point was the power consumption of lest than 180kWhrs per year. Most high end digital washing machines are upwards of 200 kWhs but the Whirlpool Duet with an EnergyStar seal clocks in with the lower power consumption.

Although 20k hrs difference between this washer and others may not sound like a lot at first it will end up compounding over the years as energy prices (even electricity) continue to increase.

Although style is something that this washer touts with a ocean blue finish and rounded corners I am not too interested in having a stylish looking machine.

I rarely look at it except when loading it and my greatest concern was the technical specifications.

Mar 06, 2009
Rating
starstarstarstarstar
Recommend it to my friends
by: Anonymous

I decided to buy one washing machine which should be suitable for my lifestyle,budget and spaces.
I wanted to buy one washing machine which is not occupied more space since my house doesn't have any special room to keep my washing machine.
So I decided to buy fully automated (washing and dryer combined).

Since my family is large (6 people), I decided to buy 10 kg. And my wife feel that the front load will be convenient for her. Also the machine should be very fast spin and should consume low energy and water.

And very importantly, it should not be noisy.

After long hunting lot and search, I decided to go for Whirlpool WFW9400SU.I was choosing this machine only after I satisfied with the above points.

I bought a whirlpool washing machine before 6 years back in walmart,Scranton.I am more satisfied with my washing machine since it was more reliable and flexible.

We can wash all of kind of cloths like bed sheet,jeans,shocks,carpet and so many things. Since this is fully automated, the dryer start after the wash.

So we don't need to look after the washing machine after the machine start. Even if you put the coins or some rod material, we can easily identify by the machine misbehavior since it is producing different sound.

The whirlpool is also worth for more and hard usage. We are totally six people at our home. So we are using this machine at least 2 days per day with more cloths.

It always work fine. Before I bought whirlpool, I had Samsung. But it was not too worth when compare to whirlpool. But I was not satisfied since we put more cloths, it didn't wash properly. Lot of manual intervention is required during the wash.It strucked very frequently.
Also it took more electric and its leads to get more electric charge.

Also I am satisfied with the whirlpool customer service. Last year I had a problem in the machine.
Unfortunately, it was not at all started. But it was resolved with one phone call.

Yes.I recommend this to anyone. Of course, I recommended this to lot of my friends too.


Mar 05, 2009
Rating
starstarstarstarstar
I adore this machine
by: Tonya

I absolutely adore my new Whirlpool Duet HT washing machine! It is an amazing machine that almost makes doing laundry fun.

Trading up from a top loader to a front loader was a great decision for many reasons. First it uses less than half the water which makes it much more environmentally friendly.

Because of the excellent cleaning action, it also uses a lot less soap which saves money and keeps me from having to lug the extra large bottles of laundry soap home. This along with the high speed of the spin cycle removes all the soap residue from my clothes.

In fact I haven't used any fabric softener with it yet and my clothes are actually softer than when I used my old washer with softener, which goes to show how much soap was left behind. The other feature I love is the sanitizing mode which uses a back up heater, which is included on my machine (Model: WFW9400SW) to sanitize the machine with extra hot water.

I also use this feature with my little boy's underwear, which help me know they are actually clean.

Another benefit of the high speed spin is that the clothes come out with a fraction of the water that my old washer left behind, so the drying time is half as long. This is a great washing machine and I give it very high marks.

Jan 13, 2009
Rating
starstarstarstarstar
Great Performance
by: Anonymous

I bought this one for my sister and she thanks me till date. The best thing about this one is the fact that it gives great performance even for very heavy loads. Approximately 12 jeans can be easily washed at one go using this superb washing machine. It is worth its cost and I did not find any negative points in the machine till now. I will recommend this machine to everybody.

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