Samsung WF337AAG 27-in. Washer 4.0 cu ft
As a mentioned in last comment, i too tried everything to get reid of the moldly smell. I even took the extended warrenty. I even call twice for service and both times they told me if it has anything to do with the smell the warranty doesn't not cover it ......basically, when i spoke to a maintance supervisor about my problem ....she told me they know about the problem but can't do anything about. It would have to come from the company directly. And the big companies don't care anymore, they made there sells. So, we spend the big bucks buying this washine machine and find out that no one can or will do anything to help us.
I don't think these big company should get away with it.
Meanwhile, i keep my washine machine door open after each wash , wipe the inside of the rubber , use the refresh tabs.
One thing that i would like to share which is helping me deal with this problem lately ,,, is that i use only about a tablespoon of soap and really only a tablespoon full and i stopped using cloth softener. I don't know if my cloth are getting washed properly.... but i don't get the terrible smell and they look clean.
This came from the time i spoke to the maintence supervisor , she mentioned that one of the reasons , why we have this problem is because of the detergent soap... and what's in it.
Something to do with Sulfit???
I guess we don;t have a choice, big guys alway get away with everything....
But i will continue telling people about my experience , so others won't buy these washing machines and these big company would make any money on them.
Sorry, long comment , but i get so fraustrated how we as client always get trapped.