Samsung WF330ANW Washer 4.3 cu ft
(Plano, TX, USA)
I purchased this new front loader from Best Buy last week, because it was rated #1 by Consumer Reports. We tested the water when "hot" water is selected for the "normal" washing cycle. The water is not "hot" at all during the 58 minute cycle.
When we complained to Samsung, they sent out a technician to test the machine. He verified our claim. He said Samsung purposely does not have hot water when selected for the "normal" cycle, contrary to their user manual, because Consumer Reports tests the "normal" cycle and Samsung wants an excellent rating for low energy consumption. This sounds like willful fraud by Samsung, a Korean manufacturer.
I will report this to the Federal Trade Commission, Consumer Reports, and Best Buy.
The Samsung tech cheerfully said no one else has noticed this condition because no one else has paused the machine in "normal" cycle to see if the water is hot.
Hot water is available in the "sanitizer" setting, but that setting takes 2 hours to complete.