logo for washing-machine-wizard.com
LEFT for washing-machine-wizard.com

Samsung WF330ANW Washer 4.3 cu ft

by Tom
(Plano, TX, USA)

I purchased this new front loader from Best Buy last week, because it was rated #1 by Consumer Reports. We tested the water when "hot" water is selected for the "normal" washing cycle. The water is not "hot" at all during the 58 minute cycle.


When we complained to Samsung, they sent out a technician to test the machine. He verified our claim. He said Samsung purposely does not have hot water when selected for the "normal" cycle, contrary to their user manual, because Consumer Reports tests the "normal" cycle and Samsung wants an excellent rating for low energy consumption. This sounds like willful fraud by Samsung, a Korean manufacturer.

I will report this to the Federal Trade Commission, Consumer Reports, and Best Buy.
The Samsung tech cheerfully said no one else has noticed this condition because no one else has paused the machine in "normal" cycle to see if the water is hot.

Hot water is available in the "sanitizer" setting, but that setting takes 2 hours to complete.




Comments for Samsung WF330ANW Washer 4.3 cu ft

Average Rating starstarstarstar

Click here to add your own comments

Mar 11, 2017
Rating
starstar
Water Temperature BS NEW
by: Armand G

My washer does the same thing as many others have noticed here. On normal wash I select hot and I get water that is cold. I have had a technician and now Samsung tell me this is normal. The manual provides temperature ranges for the various temperature settings and the temperature I get for hot is the cold temperature range. What a farce.
I been told to use the heavy duty cycle if I really want hot water.

Feb 12, 2017
Rating
starstarstarstarstar
Samsung "deplorable " Products NEW
by: Anonymous

I've had hot water problems & a wandering washer since day "1". My washer is the top load model #WA40J3000AW/A2. Hot temp is between 88-90 & wanders the floor during spin cycles. I have talked to the tech centers & tried to get a home tech to figure this out but no one comes..I don't get how our gov't allows trash to be sold here.I will never buy another Samsung product again. I will definitely look for American products in the future.

Jan 14, 2017
Rating
starstarstarstarstar
Same problem NEW
by: Anonymous

my Samsung WF42H5200 AW purchased last year is doing the same thing-- water is cold when normal load w/ hot water is selected. Even if I ran hot water to the sink located next to the washer prior to washer starting. Repairman came out and said it's because of the government regulations manufacturers are trying to meet. My clothes & towels do not smell clean & am feeling very frustrated!

Aug 16, 2016
Rating
starstarstarstarstar
Major problems NEW
by: Anonymous

Will not spin fast enough to put in dryer.
Another problem graphics just come of with wiping. Now there is only a guess of what cycle I r setting you are on. When we first got the machine it worked great. Now its more problems than anything.

Jun 18, 2016
Rating
starstarstarstarstar
Answer to hot water issue NEW
by: Anonymous

I wash my whites in sanitize mode and the on board heater takes care of the hot water issue. I am not saying that people are not experiencing not having hot water but I don't experience that because I use sanitize so it is an option and if it doesn't work then you can report that the onward heater is not working but I always have steam coming out of my washer when I open the door in the middle of a wash cycle

Jun 18, 2016
Rating
starstarstarstarstar
Same hot water issue! NEW
by: Anonymous

I seriously thought it was just me regarding no hot water. After reading all these complaints, I feel a lot better, although I still won't have any hot water. Next washer will NOT be a Samsung. I was recently buying appliances for my kitchen remodel and the top salesman as Friedman's in Long Beach, CA said Samsung is being bought out by GE because of poor products. At least their TVs are nice.

Jan 09, 2016
Rating
star
don't buy Samsung washer NEW
by: Anonymous

-normal wash takes over an hour. If the clothes in the drum is not balanced it will spin and the drum will shake. it is set on high spin but the spin is slow and stops and starts and then a rinse cycle comes on. I've seen it say 8 minutes left and then suddenly it goes back to 12 minutes and starts a rinse cycle again. The timer does not reflect the true time to wash. The normal wash says 1.05 hour but actually takes about 1.75 hours.
-water is not hot, it comes out cold first and then very little hot water. Water is only lukewarm.

Dec 16, 2015
Rating
starstarstarstarstar
No Hot water NEW
by: Anonymous

Like many others, I have the same issue with there being no hot water on the hot setting. It starts hot, then fills the rest with cold. The result is maybe luke warm at best.

Contacted Samsung, some rude woman is trying to convince me that the water coming out of the tap is not hot enough. It is because when the sink is on full hot, I cannot touch the water. You could probably make tea right out of the tap.

So they also tell me that if the tech does not find anything wrong, they will try and charge me for the visit. Good luck with that.

Nov 17, 2015
Rating
star
POS NEW
by: Anonymous

Don't buy Samsung!!!!!!!!!!!!! Purchased Samsung washer model WF330ANW/XAA02 was top rated in Consumer Guide spent big $$$'s from Sears on 5/28/2011 used with only two of us living in the house any more 1 or 2 loads of laundry per week the drum is split and leaking not repairable and guess what no warranty from Samsung!!!! DO NOT BUY SAMSUNG ANYTHING or anything made in Korea!
Out $1,275 for the set and now have to go buy new ones. Ironically we bought this set as we didn't want to have issues when we moved into a new house.
Guess we should have taken the Maytag set from the old house as it's 15 years old and still going strong without even one issue with a family of 5 using them!!! Three of them were teens cramping as much into them as they could possibly fit!

Oct 29, 2015
Rating
starstarstarstarstar
washer NEW
by: Martin B. Maglione

I love the brand Samsung but this particular model is a waste of money and time. I have personally faced many problems with the primary functions of the washing machine and read about the drawbacks from write my essay which disappointed me further. But I have not lost faith in Samsung and replaced it with another washing machine of the same brand with all the latest updates.

Sep 17, 2015
Rating
starstarstarstarstar
Interesting post! NEW
by: Anonymous

I have the WA48H7400 top load Samsung Washer.

I just noticed after having the machine for over 2 months that although set to hot I get cold water on normal wash!

I like hot for towels and underclothing (whites) and in setting to hot expected that.

I did see that if I use the heavy duty cycle I get the hot water I want.

Samsung is indeed deceptive in this for you sure assume water set to hot will give you hot water in normal! I wonder how many have never checked this.

Anyway I found the workaround for my washer anyway.

Mar 07, 2015
Rating
starstarstarstarstar
Opposite problem want cold and am getting Hot NEW
by: Anonymous

I have a Samsung top loader and I am having the exact opposite problem. I have it on perm press with water temp cold, spin medium, and soil normal, and today when I went to go throw one more thing in with the load it was filling with water I noticed it was filling up with HOT water!! I checked to make sure the valves were hooked up correctly and they were. We are still under our 1 year warranty and the tech is coming Monday. He better be able to fix this issue or bye bye Samsung washer!!!!

Jan 14, 2015
Rating
star
Mold a constant problem with this machine NEW
by: Cannons

We purchased this model in 2011 and every year it needed servicing. Even when using washer magic to clean the tub and door,mold continued to flourish. When we first used the sanitizing cycle the entire first floor smelled like hot burning rubber and caused headaches and dizziness. I called Samsung customer service, they said this was normal for hoses to smell with first use. They finally sent out a technician who could find nothing.I used the sanitizing cycle once. Then the machine grew louder and louder, I scheduled a Samsung technician , which was another 80.00 service call. He founds a wad of black rubbery looking material in the debris filter, which he said probably accounted for the initial hot rubber smell.The third service call the machine was still loud and mold everywhere. We were now developing rashes. The washer was not rinsing the detergent out of the clothes. I had to replace all my towels and sheets that had become stiff and hard.I also switched to a natural plant based detergent.We replaced the washer in December. The delivery person informed us that the reason the Samsung washer was so heavy was because there was cement in the bottom structure to stabilize it during the spin cycle.When the washer was moved there was puddles of mold under it.Our new Speed Queen washes in half the time and actually gets the clothes clean. The drying time is reduced as well since the spin cycle works so well. Our house no longer smells like mold.

Nov 15, 2014
Rating
starstarstarstarstar
hot water issues plus NEW
by: Anonymous

I don't want anyone to get agitated about my washer comments that aren't exclusively directed at this particular model, nor at Samsung. Which, by the way, is a subsidiary, along with Fisher-Pakel, Bosch and LG, of conglomerate corporation GE. Today, there are only a few manufacturers, each producing several brands of like appliances.

Hope the following information is of benefit regarding water temp issues. Anyway, FYI: First of all, the DOE - U.S. "Department of Energy" has set requirements for the water temperature in home washing machines, with which manufacturers must comply. The allowable maximum temp for a hot water wash is 110 degrees F.

There is little the consumer can do to alter the water temps. No matter how your water heater is set, or if you run hot water in line to preheat the hot water pipe to your washer. To accomplish the temp limitation, a portion of hot water is usually added first to the tub or drum, then cold tap water is added to lower the water heater to the max 110 temp, in the hot setting, much lower in warm. Some machines have thermostats, but most have preset dilution factors. To add insult to injury, often the manufacturer has not perfected the mix, and wash water temps, even in the hot setting, vary greatly!

If one has to rewash their clothes in an attempt to get them clean, where are the savings, surely not in water nor energy, let alone, detergent and additives, etc! What was the wisdom in imposing the regulation?

Strangely the DOE allows internal heaters in (more costly) washing machines for a "Sanitize" type cycle. These heaters waste a great deal of electric energy, in that, cold tap water is internally heated to supposedly to very high degrees in order to kill germs and allergens. These temps also vary considerably with no guarantee of adequate results. Also, there is the inconvenience of the lengthy extended cycle time to heat the water. Importantly, the heaters have been known to over heat, burn out or catch fire. Manufacturers, when contacted about water issues give only lip service at the best, incorrect information, or out and out lies.

Besides the hot water issues, most of the so called "he" machines are complete misnomers. Large CF capacities mean virtually nothing. Repair calls about clothes not coming out clean and/or well rinsed, are often answered with seemingly scripted statements that the washer must have been overloaded. In many "he" models, the "bulky" cycle is the only one that provides enough water to really clean and rinse a normal size load. So where is the HIGH EFFICIENCY?

Between the DOE's nonsensical regulations that have been put in force for home washers, and the lackadaisical attitude of typical appliance manufacturers, water issues and poor performance will continue.

We consumers need help!

Aug 08, 2014
Rating
star
Samsung considers 105 F to be "hot". NEW
by: MTA

The water entering my machine is 120 degrees F. It takes about five seconds for hot water to reach the machine from the heater on the other side of the wall (you can check for yourself by opening the detergent drawer and feeling the water as it fills the dispenser). But Samsung in their infinite wisdom has programmed the machine to switch to cold water if the water is over 105. So, you get about 20 seconds of hot and about 45 seconds of cold (give or take). The end result is something much less than 105. Samsung agreed to send a repair person who said that the machine was working "within parameters" and unless an error code is displayed on the front console, that there was nothing he could do to fix it. Samsung's customer service says the same thing. You can "trick" the machine by turning off the cold water, but an alarm will sound when the rinse cycle begins to tell you it needs cold water. I haven't been able to fool it into filling with warm water, however.

May 23, 2014
Rating
starstarstarstarstar
samsung top load WA48H7400AW NEW
by: Anonymous

I BOUGHT A SAMSUNG MODEL WA48H7400AW AT BESTBUY ON 4/22/2014 AND I NOTICE THE SAME THING.HOT WATER NEVER CAME OUT OF MY WASHER MACHINE EVEN WHEN I TRIED OTHER SETTINGS.SO I WENT BUT TO BESTBUY AFTER COMPLAINING TO SAMSUNG AND GEEK SQUAD.ITOLD BESTBUY TO COME BACK OUT TO MY HOUSE PICK UP MY WASHER AND DRYER,"I WANT A REFUND" THIS IS BS

Jul 22, 2013
Rating
starstarstarstarstar
If I could turn back and do it all over again
by: Anonymous

I've had my front loading Samsung machine for 2-1/2 years. I really miss my old top-loading machine!

Jul 10, 2013
Rating
star
Same experience
by: Monica

I noticed this as well. The reason I paused the cycle and put my hand in is because this is my first HE washer and I was surprised how little water it needed, and I wanted to make sure the clothes were actually wet. Like you, I had chosen hot water in normal mode--and the clothes felt barely lukewarm. I know my hot water pipe is turned on and could feel the hose to the machine was warm, so it makes no sense the water isn't. I called support and she mumbled something about water pressure and implied if the clothes were getting clean it's my own problem. Well, the cycle hadn't completed yet. I'm now running again on sanitize and it STILL doesn't seem hot--though it's nearly a two-hour cycle so maybe it works up to it. It does seem like fraud to label a machine as being capable of a hot wash if it isn't. And if the sanitize mode doesn't work, which requires the internal heating component, then I'm sending the machine back!

May 15, 2013
Rating
starstar
Dispenser gets clogged
by: Anonymous

I use H.E. Tide liquid detergent. No problem there. But, I have a problem with the fabric softener dispenser getting clogged every time. I thought it was the Warm/Cold wash cycle and the cold water rinse may cause the clumps of my Downey. So I always use the Hot/Warm cycle, thinking that the Warm rinse water will allow it drain better through the dispense. No! It still gets clogged, it is messy and leave clumps of fabric softener in the dispense. I miss my old top loading machine...... I hate this. Also I only use "Delicate" or "Perm.Press" settings. I've had at least six of my tops (mostly cotton shirts and t-shirts) get holes in them. That spin cycle is intense!

Feb 05, 2012
Rating
starstarstar
No Hot Water
by: Ann

Bought Samsung washer almost a year ago. Ongoing problems with cool water in hot wash/normal cycle. Temp of water after entry into washer-88. Temp stated in manual-105-125. Temp of water in bathroom next to laundry 143. Even if I run water in bathroom to 140 and then start wash, water still only 88. Only answer for smelly gym clothes and towels that do not get clean on 88 degree water is the sanitize cycle. I do not see how that fits into the category of energy saving with a cycle that runs for twice as long (two hours). Also, warm water cycle runs far below stated cycle temps for warm settings. The statements in the manual are false. The Samsung repairman told us that 88 is the correct temp for a hot water cycle. Too bad no one told us that before purchase! If you like hot water in a normal cycle, do not buy!

Jul 25, 2011
Rating
star
Its a shame they let children post on this site
by: Anonymous

To the moron who didn't post about the washer, but about the ratings, it doesn't take too much thought to realize that 5 stars is the default, but the people posting are more concerned about sharing their comments than the ratings. Get a life, as someone else pointed out here about bloggers who feel they must opine here over anything other than the washing machine. Probably never ran a load of wash, let's mommy do it for him.

Jul 25, 2011
Rating
star
happy now mr. star police?
by: Anonymous

Ur right though. Nothing but complaints and five star rating. Makes u wonder if the people complaining have valid complaints or they just didn't read the the directions.

Jul 25, 2011
Rating
starstarstarstarstar
This rating is for you
by: Anonymous

I'm giving this washer 5 stars, even though I've never used it before. Think that's idiotic? It is. I just thought I'd follow the same logic that EVERY ONE ELSE who has posted a "REVIEW" on this site did. By the way, your idiotic ratings are posting to Google's product search. Lame.

Apr 18, 2011
Rating
starstarstarstarstar
This site is for SAMSUNG WF330ANW USERS, NOT BLOGGERS
by: Anonymous

It seems we have a bunch of "blogger" attitude going on here spoiling this site and detracting from its purpose. The people who "say" they've read the previously posted comments obviously have NOT, and haven't even this model washer. Get a life! Your comments are not helpful; they only add further insult to the injury owners have already endured by fraudulent misrepresentation by Samsung.

There are clear cut detailed examples written by frustrated owners explaining in detail how this washer does NOT work even when hot water is run prior to running the washer. If you can't understand what you've read, I'll summarize for you... In the "normal cycle" the washer runs cold on hot, and lukewarm on warm. Only when adding a hot pre-rinse triggers the washer to run hot water on hot normal cycle.

This is a review site of Samsung WF330ANW. If you don't have this washer or are a repairman of this washer, please comment somewhere else!

Apr 17, 2011
Rating
starstarstarstarstar
Hot Water Issue
by: Zachary

Ok, so i'm reading lots of comments on hot water with these washers. i have one and have pretty much mastered how to operate them to get what it is i'm looking for. these washers use a fraction of water than the top loaders. This means that the water in the pipes is the water that enters the washer. very little of the water heater water get's to the washer. So, what i do is run the bathtub water until I feel it get hot (bathtub is past the washer in terms of pipes) this way when i turn the washer on hot water immediately goes to the washer. when you have a top loader its fills up completely, allowing more water from the water heater to reach the washer, thus giving you that hot wash. the key is to either use the steam option or sanitize option for the on board water heater. samsung has put this in place due to the fraction of water entering the washer. but the key is to turn on a hot water source that is past the point of the washer.

Apr 07, 2011
Rating
star
Samsung WF210 - no hot wash
by: vancouverbc

I purchased a Samsung WF210 washer two weeks ago. The "hot" wash was cool and the warm was cold. The store replaced the washer and now I get a little bit of hot water but mostly cold on the hot wash and even cooler on the warm. For those who are questioning how we can tell and how subjective it all is, do you think we are new to doing laundry??? Wake up, there is a problem with Samsung washers. This is a form of fraud because they are cheating the customers out of the truth and that is that these washers do not do a hot or even warm wash because they have programmed it to use mostly cold water to make it "energy efficient". Meanwhile it takes 2-3 times longer to do the laundry with these washers. I am sending mine back and buying from another manufacturer. You can check the water functioning yourself. It will start with cold, add a bit of hot, then add more cold again - this is on the hot cycle. Why is there any cold on a hot cycle? Their customer kept me on the phone for over an hour and then had the nerve to finally admit that is how it works and that I should have researched it better before buying! Yeah right, I guess it's my fault that when I see the selections including hot wash, warm wash I thought the water would be hot or warm. Silly me. My mistake!!!

Apr 01, 2011
Rating
starstarstarstarstar
Water temperatures
by: Anonymous

I don't understand this fetish with water temperature. Do some research on how much hot water helps to clean clothes. You will find out that it has very little effect on cleaning. Warm water is just as good at cleaning clothes especially with liquid detergents. In fact hot water can cause colors to fade and and wear out clothes faster. I never used hot water in my top loading washer and it cleaned just fine, although the agitator in it wore out towels fairly quickly. That is why I intend to purchase this Samsung model fairly soon. I could care less about the water temperature, which I am willing to bet will work just fine.

Mar 20, 2011
Rating
starstarstarstar
Just got one
by: Anonymous

I have been reading the comments here, and several things come to mind.
One person talks about the light coming on. That tells me he has an on-demand water heater. I have noticed that the "fill" is pretty short. I don't think the hot would make it all the way through the pipes in the time it takes to fill.
Also, something that I had to fix on the install was a hose that was crimped (mine was the cold).
As we try to get greener and greener (or just plain-ole cheap!) there are some things that don't play well together.

Feb 19, 2011
Rating
star
Spin cycle
by: pete

The worst washing machine we have ever owned It goes into the high spin cycle maybe 1 out of three loads We have had three technicians look at it with no sucess in fixing it. They have told usthis is a recurring problem with this washer

Feb 16, 2011
Rating
star
no control over temp. settings
by: Anonymous

I don't know if this is true of all these front-loading digital washers, but I found out if I want to wash my wool sweaters, and set the machine to cold/cold (I had to go to a delicate setting) to get that option, and then found warm water in with my sweater, anyway,which I immediately removed; and then read the book, and it says the wool setting is really only for washable wools. That means I can't wash my wool sweaters as I used to with my old front loader, which was before these digital controlled ones. All the settings on temperature are really controlled by some internal temperature sensor. I checked out the hot, my usual setting for normal wash loads, and found that was really a cool warm. At one point, I thought my hoses were mixed up, but no, again after reading the book, hot does not mean hot, and cold does not mean cold. Someone predetermined what was the best temperatures are for me. I am 64 years old and do my laundry a certain way but with these machines, that is impossible! How dare they!!! I realize I will have to put up with someone else's judgment, until the thing breaks, and I can get a new machine, and that will be a top loader from now on, as I don't think they are that digitalized yet, plus they are cheaper. Not to mention, I have to forget about line drying in the summer, as being they use less water, a lot of hair from the dogs, etc. are left on the clothes.

Jan 31, 2011
Rating
starstar
no hot water on normal hot/cold
by: Jared

Sink sitting right next to newly installed washer - 122.3

Water temp inside washer on hot setting - 88.6.

It filled with warm.

Repeated depriving it of cold water (turned the valve off)...water temp in washer - 122.5

Sounds defective but I'm going to do a bit more research.

Jan 24, 2011
Rating
star
spin cycle
by: Anonymous

I am having problems with the water left after the cycle ends. It's like the spin cycle is not working. The sales person said the cloths are almost dry when cyle ends...I don't see this

Jan 21, 2011
Rating
starstarstar
Hot Water Setting IS Malfunctioning
by: Frances

Update! I have tried the following experiments several times. Haven't called Samsung/Best Buy yet, but am sharing findings.

Experiment #1) W/O running nearby faucet on hot, washer fills w/ WARM water when large load is run on WARM setting.

Exp #2) Ran faucet next to Samsung WF330ANW 4.3 cu ft until hot. Set washer to normal cycle hot wash for a large load. I paused washer after filled. Checked temp; water in drum was COLD.

Let washer wash 10 minutes, as sometimes it adds more water after it washes awhile. To open the door at this point, one has to turn the washer off to unlock door. Water was COLD.

What follows is really interesting and suggests that this is definitely a computer programming error.... Exp #3) This time, ran large load on normal cycle/hot wash BUT, added pre-wash cycle by pressing the pre-wash button. Paused washer after pre-wash water fill, water was COLD, .. HOWEVER, after the pre-wash cycle ran out and normal wash cycle filled, the water was very HOT.

Note: The instruction manual says that pre-wash isn't always the same temperature as the wash setting as the different temperature can work differently to soak stains and better on some types of stains, so no concern re: pre-wash being cold.

Hot wash cycle has been issue for more than one user on this specific model (and not on other modern front loaders regardless of proximity to hot water heater). The fact that Samsung was vague and avoidant in a detailed response to request for info on mfr website, it seems this model has some mfr. programming issues.

I would definitely be careful with buying this model. I'll report back on what the discussion and subsequent repair will be like when I speak with them. Wish original post writer would update.

P.S. I doubt Sanitize setting takes 2 hrs due to water heating time, because water volume is minimal. Sanitize setting takes two hours because 1) water needs to be heated to their pre-set temp, plus 2) Clothes need to be tumbled a pre-determined length of time in the very hot water until the germs, bacteria, microbes etc. can be killed & 3) The drum reverses back and forth slowly via low electronic pulses, to keep energy rating low, which also keeps the agitation low so as to be as gentle on the fabric as possible.

Washer has been be wonderful on other levels of service, except that filter cap on too tight to be turned open for cleaning as recommended. So, another reason for a service call.

Jan 21, 2011
Rating
starstarstarstarstar
No hot water?
by: What Works

Wait a minute….. Before we blame the manufacture for false advertisement, lets think about what’s really going on. When the machine is set to use warm water it will use doth water inlets, the hot and cold hookups located in the back of the machine. If your hot water source (hot water heater) is located right next to the washing machine, you will get hot water (but not instantly). If the water heater is located away from the washing machine, you will get all that water setting in the pips between the washing machine and hot water heater, which 99% of the time is cold. Some houses have the hot water heater far from the laundry room (closer to the bathroom), which in some cases will never get hot water. So if you want to wash in hot water, you will need to have the hot water heater right next to the washer, or if your lucky and have a laundry sink next to the washer and turn on the hot water until the water gets hot (hopefully use a bucket to catch all that water and water your plants). Remember these new washers use less water some there’s more time for the water to cool in the pips between cycles.
This is why the “Sanitize” mode takes two hours because the hot water going in is cold and the washing machine heats the water super hot with a built in electric heater. Don’t forget how much energy it takes to heat cold water. If the water going in was already hot, the sanitize cycle would be shorter and a lot cheaper.
So remember, if you’re going to use the hot water mode just purge your hot water line.

Jan 05, 2011
Rating
starstar
wash times
by: Anonymous

I am wondering how long it takes for other people's wf330anw to wash on normal cycle. Mine takes over an hour and I am sure not to use too much detergent which can impact how many rinses it takes. It took almost an hour on quick wash. Any suggestions?

Dec 10, 2010
Rating
star
Brand new WF330ANW barely lukewarm on Hot setting & hot water heater works fine
by: Frances

I have a brand new WF330 ANW and ran wash on the hot setting several times and the water is barely lukewarm. My hot water heater works fine. I can assure you the hot water in the sink is hot enough to burn my hand. This washer is blending more cold in on the hot cycle.

There is something definitely wrong with this washer model, as when it runs a warm cycle with a warm rinse, the clothes are definitely warm after the washer cycles to a complete stop. I have tested this washer several times on the hot setting, running it until past the add a garment setting goes off, so that I know that it wasn't holding back on hot water in order to protect me from scalding while adding a garment. So, after the add a garment cycle light goes off, I have turned the machine off (as that is the only way to get the door to unlock); I put my hand in the washer under the clothes and the water is barely lukewarm.

I wanted to run a normal hot load (about 45-50 minutes), and to try to work around it (not wanting to wait 2 hours for sanitize cycle which does use an internal heater to heat the water to a very hot temp), so I started the washer on sanitize. I let it fill and start running, then I stopped the machine to restart by moving the settings to the hot cycle.. Well, it drained the hot steamy water out and filled it with cool water. But at least the clothing was already hot from running in the sanitize setting and the machine didn't cool the entire load down to lukewarm.

This is not the way I want to run the machine, as I don't think it is good for it and only did it to test. I will be calling Best Buy this week to see what service will bring. If this recent November post where the actually runs hot the way it is supposed to, I would truly appreciate an e-mail w/ info on model and serial # and purchase date to help my repair claim. Please write me at frances_helena at hotmail

There should be no excuse for their repair to not fix the machine correctly. Perhaps there was some programming error on the cycles on certain machines and they now have fixed the problem and some others made some negative assumptions. However, I wrote Samsung and questioned them about their "hot" temperature and they avoided answering me with a technical measurable answer, saying it depended on your hot water heater setting.

I assure you that my machine does NOT get hot on the hot cycle while the faucet on the same line is burning hot and my dishwasher is and former top loader did. I'm glad the first person made this post to alert me to check, or I'd have never known, or perhaps not known until after the extended warranty ran out. My manufacturer's warranty already has, but I still intend to call Samsung direct to find out what they have to say.

With Best Buy's warranty, if you call a number of times in one year with repair issues, they will replace the machine until the customer is satisfied, so I hope I'm still covered. I will update here as the process continues...

Dec 07, 2010
Rating
starstarstarstarstar
another check
by: Eugene Brooks

Checked it again this evening after letting it cool down for a day. When selecting hot, a mixture of hot and cold water is used to fill the washer. This can be seen by watching the hoses move as the machine fills. The result of the mix is water that is not all that warm for the wash, pretty much cold to the touch after a few spins of the drum. It would be nice if hot meant hot, but there are cycles that do get the water quite hot if you need them.

Dec 06, 2010
Rating
starstarstarstarstar
Today, the water is warm
by: Eugene Brooks

On loads today, the water is warm and one could tell from watching the hot and cold hoses that it was the hot one that was turning off and on. This is on a load done after a partial machine cleaning cycle, which gets the machine plenty warm. Perhaps the really low amount of water used does not provide enough heat to warm up the stainless steel drum. Other posts indicate that the internal heater is used on these washers during the normal cycle. Perhaps it is time to get the current meter out and see if the heater is kicking in and it just takes a lot of time to warm up.

Dec 06, 2010
Rating
starstarstarstarstar
Yep, to get hot use Sanitize
by: Eugene

We bought the Samsung WF350AN and took delivery this weekend. I had seen this thread, but decided that our three month old Whirlpool HE top loader really had to go and the Samsung was the best front loader option for the washing machine issues of concern to us. We don't use hot water wash that often and the sanitize cycle will do the job when we need the heat.
I can confirm that selecting hot runs the hot water just long enough to get the valve warm, but the water in the wash is cold to the touch.
We will submit a warranty request to see if Samsung will address the problem. It is quite possible that there are two versions of the controller software out there, one that delivers hot water properly and one that does not.

Nov 25, 2010
Rating
starstarstarstarstar
Washer Temperature on "HOT" works perfectly
by: Jason

I just purchased (11/10) the WF330ANW (washer) and matching the DV330AGW (Gas dryer). I read the reviews regarding the issues with the "hot" setting not being hot before I purchased these appliances. I purchased this model anyway because I had never heard of a washing machine with an internal water heating element. Every washer I have ever owned depended on the temperature set on the residential water heater, as does this model. As soon as the installer left I cranked it up, ran the hot cycle, paused the cycle and opened the door.....steam rolled out the top of the open door. There are no issues with the temperature controls related to the washer....check your water heater settings if you are having problems....aside from that it is quiet, stable, efficient and was very affordable ($588.00)

Oct 29, 2010
Rating
starstarstar
What did service say when you had it checked?
by: Jesse

What did service say when you called them out to check on the "hot" water temp?

Oct 27, 2010
Rating
star
Having the same Problem
by: Pete M.

Hi,

I am having the same problem. I opened the door and stuck my hand in and the water wasn't even warm. It was cold, by anyone's definition of cold. I can tell when it's filling with hot water because a light goes on my water heater when there is any flow. The hot water light only stayed on for about 10 seconds, then it shut off and the washer finished filling with cold water.
I called for service as well. I'm sorry but "hot" should at least be warm. When I use the "Heavy Duty" cycle, it's a little bit warm, but barely lukewarm. I just received my washer and dryer yesterday. The model I have is WF520ABP.

Sep 26, 2010
Rating
starstarstar
No Hot Water in Normal Cycle
by: Anonymous

We purchased this Washer 3 weeks ago , so far I was happy with it until I read the no hot water problem Tom in Texas had.So today I washed towels on normal cycle hot/cold temp. I paused the cycle after 7 minutes and put my hand in the water and the water was only luke warm.I'm very disappointed .I don't know if other Brands have the same problem or if it is just Samsung.

Aug 14, 2010
Rating
starstarstarstarstar
really???
by: Anonymous

how do you define hot? what samsung thinks is hot and what you think is hot are two different thinks. what you think of as hot, samsung thinks of as really hot. All new washers use thermistors and electronics to control the temperature of the water and each temp is given a range. the unit also has an internal heater that gradually heats the water. all front loads are going to have long wash times and all front loads are going to wash in temperatures that are contrary to what sticking your hand in can tell you. for that matter interrupting the cycle can impact how the unit washes. an old washer, hot was only hot water, cold was only cold water and warm was both together. with this machines advanced electronics cold warm and hot are designated temperature ranges. did you measure the water temperature or just "feel" it and decide it wasn't hot. washers are not tailored to each customer's subjective definition of cold warm hot.

Jul 14, 2010
Rating
starstarstar
Questions for Tom in Plano TX re: Hot water not working in Normal cycle
by: Helen

July 14, 2010
Hi Tom (or anyone else who can please test the Normal cycle selecting Hot water and report back),

Tom, you say you, "tested the water when "hot" water is selected for the "normal" washing cycle." and that the water wasn't hot during the 58 minute cycle, and that the "tech said Samsung purposely does not have hot water when selected for the 'normal' cycle, contrary to their user manual."

I have just purchased the WF330ANW but it is on backorder for a few weeks, so really important to me to know the details before it is delivered, as I still have time to cancel at no loss.

I just read the manual available on Samsung's support site. It says that the factory setting for NORMAL is Warm/Cold, but that the user can override this by selecting Hot/Cold. Are you saying you overrided the factory setting and set it to wash in HOT/COLD, but doing this still didn't produce Hot water?

You also stated that, "Hot water is available in the "sanitizer" setting, but that setting takes 2 hours to complete." When I look at the manual online (link at bottom of this post), it shows that Hot/Cold setting is the factory setting for the Heavy Duty 104 minute cycle (although the user can actually choose any of the other water settings, such as W/W, W/C, C/C).

Odd thing is that the Sanitizer 117 minute setting doesn't list any water temp as their factory setting (which one would expect to be Hot/Cold). No user selection is there, but this would make sense for this setting.

I've seen quite a lot of errors on their website, such as listing the incorrect # of years for warranty on motor parts as 5,

User Manual: text

Jul 14, 2010
Rating
starstarstarstarstar
Thanks for commenting on "Non-Hot" Water on Normal Cycle
by: Jesse

I'd love if others who already have this machine to pause their washer and check the water temp. I just bought the machine, but it is on backorder, so I still have time to get out of the deal.

Click here to add your own comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Samsung Washing Machine Consumer Reports.





footer for washing machine reviews page