Miele WT2670 Washer Dryer

I had a Miele Washer Dryer and was very happy with the performance of the machine and the washing quality.

Unfortunately I had a problem with the door seal and I needed to get Miele out to fix the problem. I particularly went back to Miele for the repair, rather than any washing repairman, as I thought they would understand their products better than anyone. When the Miele repairman investigated the machine he advised me that it was not spinning properly and this would also need to be fixed.

The spinning wasn't actually causing any problems with washing but I was advised that in the long term it wasn't good for the machine. I took his advice and gave my permission for him to repair this problem however it was to be the beginning of many problems.

Despite being a serviceman from Miele, he did not seem to understand a Washer/Dryer combo - I would recommend that anyone getting a Washer/Dryer combo serviced that they check the serviceman understands these machines. He spent ages pouring over the Miele schematics complaining they were written in German - I suppose because Miele is a German company! But this had nothing to do with me the customer.

In his attempts to fix the spinning problem - which had never actually been a problem for me when washing - he created others problems and the dryer then ceased to work. He made numerous visits and various attempts to fix the problems he created but to no avail.

Miele were very unhelpful and although they tried to fix the problem they were unable to. We were offered no compensation and left with a Washer/Dryer that no longer worked. I was left with a bill for the new door seal - though this was of little use given the machine now no longer worked.

I have now decided to steer clear of Washer/Dryer combos - the problem being that if one breaks down you in effect loose the use of both a Washer and a Dryer. And I've also decided to steer clear of Miele.