Miele W4800

I bought a Miele W4800 6 weeks ago. On the very second use of this machine I used the Sanitize cycle. The heat from this cycle caused the rubber boot to warp and has caused the machine to leak water out the bottom of the front door. This does not happen with each cycle - instead it seems to happen randomly with varied amounts of water in the tub at the time.

The repair person came out a week later. The boot was replaced only to rewarp as soon as I used a warm cycle a few days later. This time it was on the White cycle as I was afraid to use the Sanitize cycle and was told by the repair person to not use the Sanitize cycle.

Another call made to Miele only resulted in the same repair person arriving, now denying that the boot was warped and actually filling out our repair form as stating that we would need to have our floor in our laundry room replaced. How a solid wood floor that has been in place for over 30 years would cause a washing machine boot to warp and ultimately the machine to leak is beyond me.

The machine is now starting to leak on a more regular basis. The inner rubber portion of the boot will chaf during hot cycles, leaving rubber bits in the laundry. And the clothing is not coming out of the machine as wrung as possible on some cycles.

We are awaiting a third visit from the same repair person. I have not had any satifaction from the manager that we have been dealing with over the phone the last week. He denies receiving phone messages that have been left on more than one occasion and does not return most phone calls.

Germany Miele - please come to Canada and sort out the problems with this machine and service.