Maytag Neptune FAV6800AWW TL

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Maytag Neptune FAV6800AWW TL

by Gloria
(Illinois)

I purchased a Maytag Neptune TL top load in Jan 2005 after having a Maytag washer for 24 years with constant use with 3 children and a husband with a very dirty profession. I have been very disgusted with the attitude of the 4 repairmen that have been here to try to fix the problem.

I have been disappointed with the constant smell of the machine, you cannot leave your laundry room door open so not to offend guests. I have tried the tablets the company says is the cure and the smell is back the next day.
You do not dare leave a load in the washer when it is done because the clothes will smell like a sewer when you open the lid.

The bleach dispenser and fabric softener always has water in them. Therefore, mold and mildew grows around the receptacles which is disgusting.
Water will drip from the detergent dispenser after the cycle is complete therefore requiring more drying time. So much for energy efficiency!!
I have had clothes washed on the delicate cycle that come out with flecks of mold on them and then need to be washed again.

I also purchased a Maytag dryer that lasted for 24 years, and have replaced it with a Maytag drying center which I am very pleased with.
The Neptune washer has been a major disappointment from Maytag, I would like to purchase another washer that works if Maytag would give some of its faithful consumers a break.

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Maytag Neptune FAV6800AWW TL

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Nov 05, 2009
Rating

dont buy
by: Anonymous

awful. period.

Sep 15, 2009
Rating

Certifiable P.O.S.
by: Anonymous

Yes, the maytag neptune is a certifiable POS.
Avoid purchasing this appliance at all costs, if you have the chance to be given one of these things, first call the scrap yard to see what they will give you for it, make sure that it will be worth your time in gas to take it there, because this is all this machine is worth, scrap !!!

You cn use the above comments to elaborate on why, if anyone anywhere has one that works, I would be extremely shocked.

Maytag, you should be ashamed for charging the price you do, and that guy that sits there in the chair not doing anything ? Thats exactly right, because he's brain dead from the ground up. (metaphor ) humor, you must keep humor in mind.

Sep 12, 2009
Rating

Very Disgusted and Disappointed!
by: Anonymous

I am amazed at all the bad luck people have been having with the Maytag Neptune TL. We are experiencing the same mold problems as everyone else. We purchased this supposed state of the art washer in 2003 and it has been a headache ever since. The efficiency is no use now since we are constantly running vinegar or bleach washes through every week. Upon my wife calling the technician service and describing the problem, she was told it seems to be an "environmental problem". The tech suggested that we had too much humidity in our house. What a load of crap! So, needless to say, we had to call it a loss and purchased a brand new LG front loader. I won't even try to pawn this piece of crap on anybody else. All it's good for now is scrap metal! Never buy a Maytag!

Aug 11, 2009
Rating

had enough !
by: Anonymous

I bought a maytag tl fav6800aww,in 2006. For the first year it was good but suddenly things went down hill fast.my clothes stunk horribly.I have a family of four. no matter what I didt the smell kept getting worse,
the maytag customer service told me that i needed to buy the tabs to clean my machine and so i did, that didn't work . so then they told me to run a cup of clorox through a cycle once a week, all that did was to ruin my clothes when i washed after cleaning my machine. we have a horrible moldey smell in all our clothes and especially the towels with clorox spots on them. So my husband read that if you soak your clothes for 24 hours in lysol water it would take the moldy smell out.so now I am a working mother of a family of 4 soaking our clothes in the bathtub for 24 hours. the laundry room floor is full of dirty laundry awaiting their turn to be soaked, while running tabs and clorox water through the wasing cycle trying to clean my rusty, moldy, stinky, tying up clothes in knots,not wringing all the water out,sorry hunk of junk maytag calls a washing machine.yes I think the only human and honest loyal thing to do is to give me my money back. they did say they would replace the tub, but in a year heres my problem again.so no thank you maytag,do whats right for your customers give their money back. And to the workers that are tired of hearing complaints,I wash my machine more than i get to wash my clothes i don't have time for this, and i have never experienced any washer like this before and the expectence of a good washer is at least past 8 to 9 years. speaking from experience i promise you.I can't afford to go out and buy another machine, I desperatly need for maytag to step up to the plate and do the right thing for their customers.

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Aug 11, 2009
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Submitted by: Anonymous

Title

Comment
I bought a maytag tl fav6800aww,in 2006. For the first year it was good but suddenly things went down hill fast.my clothes stunk horribly.I have a family of four. no matter what I didt the smell kept getting worse, the maytag customer service told me that i needed to buy the tabs to clean my machine and so i did, that didn't work . so then they told me to run a cup of clorox through a cycle once a week, all that did was to ruin my clothes when i washed after cleaning my machine. we have a horrible moldey smell in all our clothes and especially the towels with clorox spots on them. So my husband read that if you soak your clothes for 24 hours in lysol water it would take the moldy smell out.so now I am a working mother of a family of 4 soaking our clothes in the bathtub for 24 hours. the laundry room floor is full of dirty laundry awaiting their turn to be soaked, while running tabs and clorox water through the wasing cycle trying to clean my rusty, moldy, stinky, tying up clothes in knots,not wringing all the water out,sorry hunk of junk maytag calls a washing machine.yes I think the only human and honest loyal thing to do is to give me my money back. they did say they would replace the tub, but in a year heres my problem again.so no thank you maytag,do whats right for your customers give their money back. And to the workers that are tired of hearing complaints,I wash my machine more than i get to wash my clothes i don't have time for this, and i have never experienced any washer like this before and the expectence of a good washer is at least past 8 to 9 years. speaking from experience i promise you.I can't afford to go out and buy another machine, I desperatly need for maytag to step up to the plate and do the right thing for their customers.

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Jul 04, 2009
Rating

Worst Washing Machine Ever!
by: Anonymous

Do NOT buy a Maytag ANYTHING! This is the first and last Maytag product I will ever buy. It is a piece of garbage. Didn't even last 4 years. Smelly, Leaky, disgusting piece of plastic garbage.

Maytag Customer Service - NO SUCH THING! Don't expect any help from them you will NOT get it.

I purchased a new LG washer and dryer with a standard 10 YEAR warranty. TAKE THAT Maytag. Worst product ever. DO NOT BUY MAYTAG!!

Jun 26, 2009
Rating

I will never buy a Maytag ever again
by: Anonymous

We purchased our washing machine on November 6, 2004. After two years, we had a problem with the clutch. We had a warranty and it was repaired. We have mold problems with this model. I clean the machine with bleech and every three months but the mold is still there. Then 2 weeks ago, the display unit showed "od". I reported it immmediately and had someone come out and look at it. The repairman was on the phone most of the time. I had downy in the dispenser and he just dispensed it into the tub without even wiping it down. He told me that we should get a call from someone to come out and look at the electronics so I waited all day. No one called and no one came over. Then two days later, I called the Maytag warranty number and they said all they had on record was that I had a call in and nothing else. I had to call the repair shop that looked at the washer. I had to find out what was happening because I had no clue. I was told a part was ordered and would come in the following week. The following week no one called until one week and one day after the washer was looked at that they called my house. My daughter was home and they told her that the part cost $695.00 and that it was not covered under the warranty. So for a week and a half no one called me to tell me that my warranty was totally useless or that no one was coming out to repair the washing machine. So, I am in the same spot when I discoverd the washing machine does not work 2 weeks later.
I will never ever buy a Maytag product again and I will share my story with everyone that I know includind all my friends all over the country thru the internet.

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Jun 26, 2009
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Submitted by: Anonymous

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Comment
We purchased our washing machine on November 6, 2004. After two years, we had a problem with the clutch. We had a warranty and it was repaired. We have mold problems with this model. I clean the machine with bleech and every three months but the mold is still there. Then 2 weeks ago, the display unit showed "od". I reported it immmediately and had someone come out and look at it. The repairman was on the phone most of the time. I had downy in the dispenser and he just dispensed it into the tub without even wiping it down. He told me that we should get a call from someone to come out and look at the electronics so I waited all day. No one called and no one came over. Then two days later, I called the Maytag warranty number and they said all they had on record was that I had a call in and nothing else. I had to call the repair shop that looked at the washer. I had to find out what was happening because I had no clue. I was told a part was ordered and would come in the following week. The following week no one called until one week and one day after the washer was looked at that they called my house. My daughter was home and they told her that the part cost $695.00 and that it was not covered under the warranty. So for a week and a half no one called me to tell me that my warranty was totally useless or that no one was coming out to repair the washing machine. So, I am in the same spot when I discoverd the washing machine does not work 2 weeks later. I will never ever buy a Maytag product again and I will share my story with everyone that I know includind all my friends all over the country thru the internet.

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Jun 12, 2009
Rating

Horrible washing machine
by: Sboyd

I purchase the Maytag Neptune TL in 2003. The first year the door would not unlock without turning the machine on and off several times. After about 3 weeks of this it suddenly worked as it should and I have not had that problem since. I have been greatly disappointed in how twisted and wrinkled the clothes are when the wash is complete. Even permanent press are still wrinkled when removed from the dryer. Last year the bleach and fabric softner dispensers stopped dispensing. Not having the funds to pay for repairs I now use fabric softener sheets and I stop the washer in mid wash to add the bleach. About two weeks ago the washer stopped at the rinse cycle and would not go to spin. The flashing error code isn't even in the manual. The machine has also started leaking water in the tub all the time. To complete a load of laundry I let the machine run until it stops, then put it back on short wash just to rinse the clothes properly, cut the machine completely off then hit spin cycle only. I notified Maytag and they replied with this dissertation of how they take pride in their products and value their customers and then ask for the actual date the washer was purchased. Who keeps a receipt for almost 6 years???! The washer I had before the Maytag lasted for over 14 years and cost around $300.00. I paid over a $1000.00 for the Maytag and it didn't make it through the first year without problems. Rather than pay high prices for parts and labor to repair the Maytag I will save my pennies and purchase a new washer. But I can assure you,I will never purchase a Maytag or Whirlpool product again. Maytag should be sued for false advertisement.....Loneliest repairman in town...MY Foot!!!

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Jun 12, 2009
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Submitted by: Sboyd

Title

Comment
I purchase the Maytag Neptune TL in 2003. The first year the door would not unlock without turning the machine on and off several times. After about 3 weeks of this it suddenly worked as it should and I have not had that problem since. I have been greatly disappointed in how twisted and wrinkled the clothes are when the wash is complete. Even permanent press are still wrinkled when removed from the dryer. Last year the bleach and fabric softner dispensers stopped dispensing. Not having the funds to pay for repairs I now use fabric softener sheets and I stop the washer in mid wash to add the bleach. About two weeks ago the washer stopped at the rinse cycle and would not go to spin. The flashing error code isn't even in the manual. The machine has also started leaking water in the tub all the time. To complete a load of laundry I let the machine run until it stops, then put it back on short wash just to rinse the clothes properly, cut the machine completely off then hit spin cycle only. I notified Maytag and they replied with this dissertation of how they take pride in their products and value their customers and then ask for the actual date the washer was purchased. Who keeps a receipt for almost 6 years???! The washer I had before the Maytag lasted for over 14 years and cost around $300.00. I paid over a $1000.00 for the Maytag and it didn't make it through the first year without problems. Rather than pay high prices for parts and labor to repair the Maytag I will save my pennies and purchase a new washer. But I can assure you,I will never purchase a Maytag or Whirlpool product again. Maytag should be sued for false advertisement.....Loneliest repairman in town...MY Foot!!!

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Jun 08, 2009
Rating

worst washing machine ever!!
by: Anonymous

I too purchased a Maytag Neptune FAV6800Aww in March 2005. I am thoroughly disgusted with this product as I have had multilpe issues with mold, broken bearings, and the tub not emptying during the spin cycle. After the repairman left last week with $250.00 the spin cycle is now non existent. I have to hand wring my clothes. Furthermore, there is no agitator and my clothe, especially pants and sheets, come out in a twisted tangle every time! I, too am having this piece of junk halled off and am looking to purchase a new washer....definitely not a Maytag Neptune!!!!

Jun 05, 2009
Rating

Worst machine ever
by: Anonymous

We purchased our Neptune TL in mid 2004. Now in May 2009, it would not empty the tub for the spin cycle. Repair man came and ordered $200 clutch + labor and installed. The washer leaked on the first washload, so the repairman ordered a $300 + labor bearing assembly to be installed today. He just left with the $300 part because when he opened the machine he discovered that ANOTHER set of bearings under the tub also needed to be replaced and the retail of that part is over $500!!! I am paying $20 for Jaco to come pick it up and we now have to buy a new washer. You would expect, for the money paid, that a Maytag TL would last longer than 4 1/2 years, especially since it was in storage for half a year and it was only used by 2 people. A great disappointment in this economy!!

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Maytag Neptune FAV6800AWW TL