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Submitted by: Art Spenner

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What a terrible disappointment! My wife and I are near retirement and bought a Maytag washer 3 years ago. We thought, based on the ads, that this would be the last washer we would need and were happy to spend the extra money to get a really "good" appliance with stainless steel basket, extra capacity, etc. Three years later the transmission and clutch gave out. Not a problem, it's a Maytag so we thought. We contacted the repair service and they said the parts were only warranteed for 1 year, and it would cost more to repair the machine than to buy a new one. We couldn't believe our ears, so we contacted Maytag directly. When my wife explained the situation, the woman at Maytag assured us the parts were covered for 5 years, so we contacted the repair service again. The repairman checked his files and said, no, the parts are only warranteed for 1 year. My wife contacted Maytag again while the repairman was there and now they changed the story and said the parts were only good for 1 year. Here we are, only 3 years into our Maytag and we are forced to buy another washer. We've had Kenmore washers before that lasted much longer than this expensive Maytag. The ads are misleading and the quality is terrible. They are promoting an expensive and supposedly high quality product that is really lower quality than less expensive washers from other suppliers. They are taking advantage of the Maytag name to sell products that are poor quality with no real warranty advantage. Shame on Maytag! We will never buy another Maytag appliance again and will certainly tell everyone we know about our terrible experience with this company.

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