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Magtag Neptune MAH8700AWW

by KATHY
(GUYTON, GA. U.S.)

This is the 2nd washing machine we have had from Sears. We loved the first one. However we do not like this model or style of machine. When the washer is running, the water does not run through the "middle" section of the washer. It runs through the front, by the window, therefore, the laundry detergent isn't getting into all of the clothes. The detergent is only on the clothes sitting in the front of the washer. With this washer there is no such thing as using a "quick wash" because the clothes don't come clean, and don't smell freshly cleaned either!
We have to use the MAXIMUM SETTINGS on the WASHER to get our clothes FRESH AND CLEAN! WOW WHAT A WASTE OF ELECTRICITY, WATER & MONEY!

WE DO NOT RECOMMEND THIS WASHER FOR ANYONE AT ALL. ITS HORRIBLE.

IT ALSO SHAKES THE FLOOR VIOLENTLY, AND BOUNCES AROUND ON ITS SPIN CYCLES. A VERY LOUD AND NOISY MACHINE WHEN THIS HAPPENS.

OUR ADVICE? NEVER BUY THE MAYTAG NEPTUNE!

Comments for
Magtag Neptune MAH8700AWW

Average Rating starstarstar

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Nov 05, 2009
Rating
star 		If I could I would have given this a -10
by: Heidi Small, Richmond ME

I can't believe what a piece of garbage this "washing" machine is!! We started having problems with it after 3 months, repair guy came once every other month to remove "something" from the pump!!! How is change allowed to make it down into the pump, ridiculous!! The last time they came they said the repairs were not covered because we were "neglecting" our washing machine, seriously, we need to wipe down the ring around the door, that is why change is getting stuck in the pump and eventually will burn it up!!! Do I hear CLASS ACTION LAWSUIT>>>>>> contact me at heidiann2000@yahoo.com if you are in!
Sep 16, 2009
Rating
starstarstarstarstar 		Troubles
by: Anonymous

I purchased the Neptune at Home Depot on June 2005 and the machine started giving us problems this July. Two different Appliance shops and 10 different Techs have replaced 2 motors and now we are waiting for a control board to be replaced. The date is now Sept. 16,09 and hope that that will fix the problem.
G.E. has the service extended contract and we have had the worst time in our lives to even get them to answer telephone calls.

We will never again by a Maytag or Service Contract From General Electric!!!!!
Sep 09, 2009
Rating
star 		problems
by: Bruce

Bought this from Lowes. When it was being installed they ripped the laundry room vinyl. They replaced it and the legs on the washer. 2 months later called the Maytag Repairman. Machine hammering in spin. He installed over $600 in parts. 3 months later we called him again. He added another $700 in parts.

A few months later after we could stand it no more we had him back, more parts. We have an extended warranty from Lowes. They sent a local repaiman. He lifted the washer front by one hand while it was spinning and said that the frame bolts were loose.

He tightened them and the hammering stopped but the loud noise in the spin cycle remains. He says "They all do that". Calling them again for the 4th time for the same problem. Contract from Lowes says they will replace after 4 service calls for the same problem. We'll see. Maytag = Garbage.
Sep 01, 2009
Rating
starstarstarstarstar 		Neptune 8700 front load washer
by: Anonymousalways

We bought this washer and dryer pair because it had the name Maytag attached from Lowes. It worked fine for about 6 months and then started making a loud and horrible noise (sounded like the stainless steel tub had boulders in it). Repair person came to fix but first acted like he did not know what the problem was so he had no parts and it took forever to order and get the repair company that they used to come back and actually work on the machine. The repair guy said the tub was bent and that caused the loud noise. Well it was quiet for the remainder of the warranty and lo and behold the boulders returned. When it spins, lock the doors because the washing machine will take a trip headed outside. Now the fabric softner dispenser does not dispense and spots are found on some pieces of clothing after a cycle of washing. I had a top-loading washer that was fifteen years old and the only problem with it was the knob broke off. Had I known then what a piece of crap Maytag Neptune is, I would have purchased a washtub and rub board cheaper that what I paid for this crap. Yes Maytag I said it. Crap!!!!!!!
Aug 14, 2009
Rating
starstarstar 		not rinsing properly
by: Anonymous

Sorry, but nothing but trouble from the start. We bought a front-load Maytag based on reputation and a desire to help the environment. WRONG! We have not been able to cleanly rinse soap out of our clothes without running 2 or 3 cycles. What a waste of water, energy & our time! We follow all instructions, having called in a few times.

We turned off the water softener, we even run clothes through without soap! Every time it gets to the rinse cycle at about 10 - 11 min. to go, it rotates more vigorously than any other time during the cycle. This creates a tremendous amount of soap suds (like it should during the wash cycle).

Then it stops abruptly and begins to drain, leaving the soap suds on top of the clothes. The first repairman said all was working normal, and that we probably had a year's worth of soap embedded in our clothes.

How can we get it out if it won't rinse properly? We are waiting for Maytag to come on Monday and we'll see.
Aug 14, 2009
Rating
starstarstarstarstar 		broke down
by: Cheney

I loved this washing machine from the time I purchased it until recently. It now vibrates so badly that you can't be in the same room with it. It has also started to leak water. This machine was purchased July 4th 2005 so it is just over three years old. I paid about $1000.00 for it.

I had a repair man out to look at it and of course it was behaving itself while he was there. He checked the bearings and said they were fine but the cases get loose and start making noise after time. He was not kidding. During the spin cycle, you can literally put a finger on one spot and it will get instantly quite. If you let go, it sounds like a pnuematic gun.

I've tried taping it, putting some padding in it, they never last more than a couple of wash cycles. He said the leak was probably the seal and the last seal he replaced ran $450.00. I can seriously buy a new top load machine for under the repair costs. He also said that front load machines are a joke and should not be made.

I have a local guy that repairs all of my major appliances but he refuses to touch the front load washer. Wow, I guess I can figure I paid $333 a year to own this machine because I will not pay $450 to replace a seal that will never be right again.
Jul 24, 2009
Rating
star 		Awful Product
by:

Do not buy this product. I have had my washer for 3 years and it does shake violently. At first the washer started showing no drain on the panel. Then after a few months it started draining again. Next I notice a black residue on all clothing after each wash and a smell. I did exactly what the manual said for cleaing your washer and odor control. The problem continued to get worse. When I called the service repair person, the 1st gentleman who did nothing at all. The 2nd service repair person was very helpful. However, due to the mold and mildew in the tub around the outside of the washer. It would cost $700 to fix since this is not covered under warranty. What a waste of $2000.
Apr 22, 2009
Rating
starstar 		Shakes Violently and Moves Across Room
by: Anonymous

I have had this washer for 4 years. After 2 years it started to shake violently. The first repair person said it was our floor. After the machine starting literally walking across the floor during each and every spin cycle, we called again for service. I was immediately told it was my floor. They told me I could "test" this by placing a bowl of water on the floor in front of the washer to see if it shakes. The water in the bowl did not move - not even a ripple. The repair guy showed up and immediately said it was my floor before even looking at the machine. After insisting it was not my floor he ordered and replaced the control board with a new version that includes a motion sensor. (This tells me Maytag knows they have a problem!) It still did not completely fix the problem. Now it only moves 2 feet instead of 3. I am being told again that it is my floor and there is nothing I can do except to have my floor reinforced. Are they kidding? I have to do construction on my house so my washer doesn't leave the laundry room. I was also told that these machines are only designed for use on a solid concrete floor. I wish someone had told me that before I spent over $2000 on a washer and dryer! Bottom line...don't buy this machine unless you are putting it on a concrete floor.
Sep 04, 2008
Rating
starstarstarstarstar 		Maytag washer MAH8700AWW
by: BogalHarvick

After using for half a year, the washer drum started to violently shake around and scratch on something on the inside. The entire washing machine SHAKES a lot. I put a heavy weight on top to keep it still.

Later a softener dispenser quit working. Replaced twice, and now it broke again. Wouldn't dispense fabric softener into the machine.

When service mechanic came, he said the violent shaking was normal, all machines do that. Looked at dispenser said it works perfect. Well, its still broken.

Its now going to be my 5th time calling them. Technical Support service is good (1-800-4MY-HOME), but service guys are NO good.

DON'T BUY IT

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