LG Tromm Front Load Steam Washer

by Rachael
(Brighton, CO USAA)

My husband and I purchased our LG front loading washing machine from Best Buy about four years ago. It was a steal at the time--we paid around $900 for the washer since it was an open box, but it still came with all of the manufacturer warranties, instruction manual, etc.

It has been a dream come true for the most part. It operates extremely quietly, and is energy star efficient, using only a couple gallons of water per wash load. It has a lot of different settings, including a delay wash, extra rinse, heavy wash, and even hand wash, all at one-button touch operation.

The only issue with the one touch operation is that my youngest child, who will be two this week, likes to walk up to the machine and press buttons. It does have a "child lock" button on it, so when you press it and hold it down, it locks the buttons from being operated: with the exception of the power button. I am often halfway through a load of wash when my baby walks up to the machine and turns it off, and that gets frustrating.

Other than that, it does a fantastic job. I use less detergent in the wash, and clean water is constantly being added into the wash cycle, while dirty water is drained out. To me, it is far superior to a top-load washing machine where clothes "stew" in dirty wash water for up to an hour before they are rinsed out.

The inside drum is stainless steel, so it doesn't corrode or mildew. The rubber seal around the door does seem to get a little bit of that mildew smell, but is easily remedied by either leaving the door open after a wash cycle for things to effectively dry out, or by running a cycle of whites with bleach every few days.

I constantly rave about my washing machine, and I recommend it to just about anybody in the market to purchase a new machine. It operates so quietly that most times I forget it is even on, which makes it great for just about any home.

Comments for LG Tromm Front Load Steam Washer

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Jul 09, 2013
Rating

Would Not Purchase Again
by: Mark

Machine when on spin would shake and rattle across the floor. Home Depot said that is common with these machines and recommended purchasing the rubber pads to place under the legs to absorb the shaking. Still would rattle across floor. They next asked us to make sure it was level (after they had installed the machine). It was level on all sides. Home Depot informed us that LG would not replace any parts or the unit in whole. Repairman that we hired ourselves who is an authorized LG repair individual said the mounts to the drum were installed incorrectly. Has said he has found this on a number of units and LG is aware of the problem and the resulting extreme shake and rattle. Have owned a large number of LG appliances in the past but will never purchase or recommend them ever again.

Sep 20, 2012
Rating

5 YEARS AND DEAD
by: Anonymous

Bought the LG Tromm steam washer 2007 and 5 years and 2 months. $1400.00 and can no longer use it. The bearing went bad $600+ to fix. I'm going back to Whirpool!!

Jun 03, 2012
Rating

Garbage
by: Anonymous

We bought our tromm because after alot of internet research on front loaders, these were supposed to be the best. WRONG!!! Mildew,musty smell from the start. Electronically all is fine. But take a shower and dry off and you feel like you need to get back in the shower. Heaven forbid family coming to stay with us, what an embarressment that would be. The manf. says keep the door open, clean the gasket, use hd detergent, run bleach thru it... blah, blah, blah. A washing machine is not supposed to be high maintenance. Did you ever have to do that with a top loader? The mistake i made was not looking for the complaints sites in my searches. Found plenty of them afterwards though.

Feb 09, 2012
Rating

The Best I've had in a long time!
by: Lawrence Rupsas

I've been using LG Tromm Washer and Dryer since 2007! The best! Quiet, Efficient, No problems Whatsover! All those people complaining about it either not using or having a bad luck, just like with any techonology in the world.
It's been 5 years and I am loving it! I often times wash my clothes with a 35 min setting... never smells bad, always clean and dryer is doing a Perfect job! Will never trade it for anything else!
And just the looks of it... Slick! We got cherry color:)
Buy it and enjoy it!!!

Aug 26, 2011
Rating

dont buy
by: Anonymous

lasts only about 3 years then the bearings go and its 800$ to fix it. the matching dryer doesn't dry well, you need atleast 2 drying cycles.

Feb 11, 2011
Rating

"Lots of Grief"
by: Maureen

LG stands for "Lots of Grief" for a reason. I own an LG washer and dryer AND have owned a refrigerator and they are all JUNK! It isn't just that they break down constantly (stator assembly, control board, valves, ice-makers and more), it is their absolute LOCK OF CUSTOMER SERVICE that really upsets me. Even their repair companies (and I have had 3 different ones come out to service them) hate doing business with them (lack of follow-up, don't do what they said they would do or will not honor what they should be doing, will not pay them on time, will not warranty parts for more than 30 days---and these are new ones not even out of the box!). It's pathetic and I think consumers should know this before they buy. I wish someone would have warned me. I will NEVER buy NOR recommend LG.

Feb 11, 2011
Rating

stay away from this one
by: Anonymous

this has got to be the worst washing machine ever made, do waste your time or money on the machine
it does not clean cloths well and it spends on time in the resting mode then the washing mode what pile of junk

Feb 01, 2011
Rating

Much better than Whirlpool
by: Anonymous

A few of our friends purchased washer and dryer pairs at the same time. Two couples purchased other brands and we purchased LG Tromm Steamwasher and Dryer pair. We have owned ours now for 3 years. Immediatly, our water bill went down 25.00 per month and our power bill went down 15.00 per month. Our clothes were immediatly cleaner. We do not purchase bleach anymore because the clothes come so clean. For really stained clothes, turn on the steam and they come clean without the use of stain remover or bleach. They are super quiet, energy efficient and have had no issues. The washer does such a good job of extraction of water that the the dryer can complete a load in about 35 minutes. This dryer is super efficient and quick. The remote feature is good for us because it tells us when the clothes are done when we are up stairs. The LCD display is absolutely great. At the time of purchase, I researched Consumer Reports and they were rated top. Comparing with our friends who purchased other brands, I can confidently say our purchase was the best. I have other appliances in our home that are not LG and I know that when it comes time to replace these with the problems we have had, LG will most definatly bee considered for replacing these.

Jan 15, 2011
Rating

Don't Buy
by: Anonymous

I have had 2 Maytag washers and dryers in my almost 60 years of life and loved them. My husband surprised me with the LG Tromm front load washer and dryer. What a mistake! First of all into only 2 weeks we smelled the mildew smell. I called Tromm and they told me to use only 1-1 1/2 tablespoons of detergent for wash loads and use clorox once a week. Here clorox didn't completely dump until next load and ruined a whole load of clothes. Needless to say the 1 1/2 tablespoon did not clean our clothes!I would be better off washing my clothes out by hand. It does not take out stains. When I go to dry off after a shower the towel automatically smells mildewed. I am a stickler to directions and had our washer and dryer which doesn't dry very well maintenanced several times. I always use the correct amount of Tide HE that is specifically for these washers. We want to get rid of this set. What a rip off. By the way the service men who came both said they would never have the front loaders. They love the plain old top loaders that are easier to fix and have nearly no problems like the front loaders.

Aug 29, 2010
Rating

Worst thing I've ever bought
by: Anonymous

You need water to clean clothes. But this washer uses so little water (even with water plus setting) that clothes come out smelly and more dirty. I've had this thing for 4 years and I'm getting rid of it. DON'T buy a LG Tromm Washer!

Jul 22, 2010
Rating

don't buy it
by: Anonymous

Bought the Tromm washer & dryer a few years ago. The dryer is fine, but the waher is terrible - not only does it smell, there is a dirty, stinky build up by the rubber seal. Constantly clean around the seal, always leave the door open, does not matter. Now, the washer will not spin the water out of the clothes. Going shopping today for a replacement, its 5 years old and I'm fed up with it.

Jul 09, 2010
Rating

Best washer I've ever owned
by: Anonymous

I've had my LG TROMM for 3 years. Love it. No smell whatever (I do leave the door ajar when not in use--no biggie). Uses very little water and detergent. Gets clothes unbelievably clean. Does not destroy clothes like my old top loader did.

I'd buy another in a heartbeat.

May 24, 2010
Rating

I hate this washer and dryer
by: Anonymous

If I could undo my purchase of the washer/dryer combo, I certainly would. I have never been so disappointed with any appliance as these two. My clothes are not cleaned, the washer smells even with the door propped open, the dispenser is molded, it takes over an hour to wash a load of clothes...need I go on? Buying these has been the worst financial mistake I have ever made!!! And trust me, they were very expensive. Do not waste your money on this combo, especially if you expect your clothes to come out clean when you wash them!

May 18, 2010
Rating

confidently recommend
by: Anonymous

I have loved this washing machine from the day that I got it. If I could give it a star rating it would be a 5 out of 5.

The buttons on the washing machine are so easy to use. The software is clean and streamlined. There are only a few but they all have a unique purpose. The spinning wheel that selects the mode move easily between modes and just makes sense. You do not need an instruction manual to run this washer it just makes perfect sense.

I love how the washing machine's trays are set up. They work very well. There is a try for absolutely everything, pre-wash, bleach, main wash etc.

The way the washing machine beeps is great. It has a happy tune. It's not like other washers with that annoying buzz.

Another great feature of this washer is the steam cleaning. If your clothes only need "refreshing" like there is a shirt that you have worn in the morning and it maybe smells a little bit or has become really wrinkled you can stick it in for 20 minutes and it is refreshed for the night time.

This washer has one thing that I do not like about though. One time I put int on pause for like 20 minutes and it reset. I do not see why it did not stay on pause for 20 minutes.

The drum is very very quiet. One time the wash was going and the only way I knew was my shower was cold. It is very quiet yet spins at a very high speed. When my clothes come out of the wash they seem to be almost dry. The dryer is left with little work to do. I have had this washer for almost a year and it still does not make any noise whatsoever.

Nothing has gone wrong with this washer as far as I can tell. It is still as shiny as the day that I got it and work the same, great.

It may be a little bit more expensive than other washers but it is totally worth the expense for the steam cleaning abilities, large capacity, and all the other great feature of this washer.

May 18, 2010
Rating

garbage
by: Barbara Broowsky

Piece of garbage. New, constantly breaks down, parts have to come from Korea and it takes forever to fix and is expensive. Do NOT buy a tromm.

May 10, 2010
Rating

this was the last LG product i will ever purchase
by: Kenny

Biggest mistake I have ever made in purchasing this LG washer & dryer.

We have had numerous parts break and every time we need service, LG delays parts for more than 2-3 weeks.

Do NOT purchase LG washers & dryers.

The warranty thru Home Depot is no good. They get a repairman out to your house, but they cannot get parts from LG.

I will never purchase another LG product.

May 10, 2010
Rating

oh the frustration....
by: Stella

I am very frustrated and disappointed in this washer as all my clothes come out grey and spotty. Even when I use bleach the whites come out grey. Nothing ever looks clean and it appears there is a build up over time. My machine is 1 1/2 years old and noticed it within the year that my clothes were not coming clean. I thought I was doing something wrong as this is the first time I owned a front load washer. However in talking to others, they have the same problems.

Apr 16, 2010
Rating

would purchase again!
by: Anonymous

We purchased our LG TROMM washing machine about four years ago, and have experienced no mechanical problems with it since the time of purchase. We absolutely love this machine. Things we love best about the LG are its energy efficiency and the small amount of water it uses to wash a load of clothes.

It is a front load machine and that is another feature we enjoy, no reaching down into the pit to transfer your clothes to the dryer. It automatically senses the load size and makes the necessary adjustments in order to minimize water usage.

I believe the typical load uses approximately six to nine gallons of water. Most top load machines use three times more water than the LG uses. It also features a pull out detergent/bleach dispenser; this makes it very easy to measure and keeps things tidy around the machine.

It features a child lock button, in order to keep small hands from changing your settings. The many buttons and lights can be tempting for little ones. The things we do not like about the LG are its heavy weight, meaning if you move a lot, you better have a couple strong friends to help you with this one.

Another feature they could improve on is leveling and the design/materials on the feet that need adjusting that make it level. The machine comes with a wrench to adjust the feet on the bottom. The machine spins at what seems like warp speed to extract the water from clothes, so if the feet are not adjusted properly the machine will be off level.

After a few tries while the machine is spinning we were able to accomplish the leveling process. I would give the machine a five of five if it were not for the leveling issue; however, this would not stop me from purchasing the machine again.

Dec 10, 2009
Rating

don't buy
by: Janet Johnson

Does anybody know about the class action lawsuit for the LG washer. I need to put my name on it. I am warning everyone DO NOT buy this washer. The smell is horrible. Smells like rotten meat. You can not get this smell out of this washer. LG knows about it and is continuing to sell this junky product to every sucker possible. By the way the Home Depot is standing by LG and will not cover anything on the extended warranty. They are well aware of this problem.

Oct 21, 2009
Rating

got some issues with it
by: Anonymous

I hate to be a downer when it sounds like most people have great luck with Lg but my very expensive washer has been a big let down. This is my first front load washer and the most expensive one I ever thought about buying. We do a LOT of laundry and this machine has had issues since a month or so after we purchased it. There seems to be a lot of error codes that we have to keep going online to research. Today after 3 days of my washer flashing error codes we saw the best thing to do according to a web forum was to unplug the machine for 2 hours and then try again. I am not sure if that will work but I just put in the first load after trying the 2 hour thing.

The next issue is that this is a water saving model which I thought was really nice but now I feel my clothes do not come out as clean as they did with my old washer and they do not smell as fresh either. There is a pull out tray where you place your detergent and the one in our machine has turned a nasty black color where it use to be gray when we first bought the machine.

It almost looks like mold but I have scrubbed and it does not come off???? If your floor is not totally level you will have issues with the machine shacking and walking across your floor too. And be very careful not to add even a tiny bit of extra detergent it will bubble up and run down the front of the washer and this leaves streaks on our black model that do not want to come off....Out of 5 stars I would be pressed to give it a 3.

The dryer that matches this machine on the other hand has done great...not a single problem except the lint screen is kind of fragile. The link screen on ours had a small hole the first month from a small rock that had gotten in the clothes some how and ended up in the dryer.

The dryer works fast and is very well worth every dollar we paid for it. The pair set us back with pedestals around 1,600 I think and I would buy the dryer again but not the washer....hope this saves someone else from the same problems we have been faced with.

Aug 14, 2009
Rating

Wouldn't trade it in for the world
by: Anonymous

I may be the least picky guy in the world: I just want my appliances to last forever. And my wife may be the pickiest - they have to be the very best quality.

We both got what we wanted with our LG Tromm Front Loader. It cleans our clothes like magic - getting stains off the 7 year olds jeans with ease. And it saves us money - the first month I noticed a $25 drop in my electricity bill (we do two loads a day of clothes, more in the summer!).

One of the strange side benefits was that the washer spins a lot of the water out which means the dryer is faster. This means less electricity to heat the clothes, less wear due to less spin time and lower heat, and less heat in the laundry room (which means less strain on the air conditioning). It's a trifecta!

I would caution other people, like me, with older homes, especially if you're on a wood joist floor, to take the time to level the washer because otherwise you're doing the magic finger thing to your whole house.

We've had them for a year and wouldn't trade them for the world.

Aug 14, 2009
Rating

Best washer I've ever had
by: Julie Henderson

We moved into a new home in March 2008 and needed to purchase a new washer and dryer for our laundry room. We did a lot of research on the internet to determine which washing machines were highly rated by the people who had them. I knew that I wanted a front load washing machine and I also needed one that was low on water usage since we are on a septic system.

This is the first time I've lived in a home with septic, so I was concerned about purchasing the right washing machine for the job. The LG Tromm was always highly rated by consumers who purchased it, but I kept reading about people who had problems with a strange odor coming from the washer after the first few months of use.

I decided to go with the LG Tromm in spite of the odor concerns because I figured I could just make sure to keep the rubber seal very clean (and dry) to avoid experiencing the same issues myself. We shopped at several different stores to get the best price.

This is not an inexpensive washing machine, but I believe you get what you pay for with these products. We ultimately ended up buying it at Conn's because we were able to negotiate the price with them to get a better deal that the advertised sale price. I would imagine that you can negotiate even more now given the economy. We had the washing machine delivered to our house and installed by Conn's.

They did a really good job. We've had the washing machine for nearly a year now and I absolutely love it. It's the best washer I've ever had.

We leave the washer door open for a few hours after each load to ensure that the rubber seal gets really dry before the door is closed. This helps prevent any mold from growing on the inside of the rubber seal. As a result, we haven't had any problems with odor at all.

This washing machine is a dream come true. It uses very little water so you save on water bills and feel good about not wasting water. The clothes all look great. I think you would be happy with this washing machine.

Aug 14, 2009
Rating

Go LG !!!!!
by: Erick Collins

I have had this washer machine for about two years now. The technology of this washer is amazing, there is so many functions on it I have not used them all. I also have the matching dryer with it which is equally impressive.

It is a front load washer machine with digital readout of wash time and easy to use interface which takes the scary technology feel out of this washer machine.

If you are like me and dont know the different cycles to well you can simply load the washer, put some HE only detergent in (do not use regualr soap in a front load) and push play! It is seriously that simple and washing clothes hasnt been easier.

It also has the other functions that a washer more savy than I can use such as the basic wash functions and even a customizeable wash.

Like I said above I have had this unit for two years and have not had a lick of problems even with 6 other people using it in my house! I also sleep against the wall adjacent to this machine and am yet to be woken up by its wash cycle or even spin cycle which is usually loud with other machines.

Over all this machine is worth every penny and I would seriously never buy another companies washer again.

Aug 14, 2009
Rating

Efficient and durable - very pleased
by: Anonymous

The LG Tromm Ultra Capacity front loader is an excellent, contemporary, stylish, and energy efficient washer. I have owned this machine since August 2007 when I purchased it and installed it in my condo apartment so I have now used it for 15 months. My wife and I have been extremely pleased with the machine's durability, quietness, and cleaning power. We have a young toddler who generates a few loads of clothes and sheet s a few times per week. This machine is highly suitable for a busy family with young kids.

The machine is quite stylish – our model is in stainless steel, and features the very large porthole glass door in the front loader which enables you to see your clothes as they are being washed. Our two year old son actually loves watching the clothes go around as the washer operates!

The LG Tromm features a purely digital control pad – there are none of the old fashioned mechanical turn knobs which click and which are subject to mechanical breakdown as the machine ages.

An optional 15 inch high pedestal storage system raises the profile of the washing machine such that the front loader door is at about an adult’s height, thus you do not have to hunch over to load the machine, which had been one criticism of front loaders versus top loaders. The machine is highly efficient as it is specially designed to use only high efficiency (HE) detergents, such as Tide HE. Thus, the machine uses less water than older or more traditional models.

An important feature of the LG Tromm is that it is a front-loader and that it does not have an agitator in the middle of the machine. Agitator style machines – which are common in top loader models – introduce much more physical contact and pressure on your clothes which results in the clothes being worn down much more quickly by the machine.

A machine without an agitator does less damage to your clothes and they last longer. The machine offers 7 major cycles plus myriad adjustments to these major cycles.

The digital display allows you to program in significantly greater information than mechanical knows would allow. While the South Korean manufacturer LG has been selling washers in the United States for significantly less time than Maytag (which I have also used), the LG product is excellent and I highly recommend it.

Aug 14, 2009
Rating

just love it
by: Rachael

I LOVE my LG front loading washing machine. It has a larger capacity than a traditional agitator top-loading washing machine, and is constantly putting fresh water into the machine so my clothes aren't "marinating" in dirty water.

It is the best investment I have ever made. I purchased it three years ago at Best Buy for around $1800, and have never once regretted spending such a large amount of money on an appliance. I have a family of four people, including my husband, myself, and my two kids, so we go through a lot of laundry.

Even still, I only have to wash clothes every other day since the machine has such a large capacity. It is energy efficient, and whisper quiet to operate. It offers dozens of different wash options, with pre-wash and extra rinse options as well.

The detergent, liquid softener, bleach, and pre-wash liquid all get loaded into a compartment in the top left of the machine before I start washing, which saves me from forgetting to add the fabric softener during the final rinse.

My ONLY complaint about the washing machine is the position of the buttons to operate the machine. They are on the front of the machine near the top. Although there is a "child lock" to prevent buttons from being pressed, the child lock feature can be overridden by turning the machine off, even mid-cycle.

My youngest son has curious hands, and a fascination with the washing machine, so he is constantly turning off the machine while it is running, forcing me to start the whole cycle over again.

Other than that, I love the washing machine, and I would highly recommend it to anybody in the market to purchase a new washer.

Aug 14, 2009
Rating

Cute red color and quiet
by: Anonymous

I am really impressed with how quietly the machine runs. I was also able to get it in a really cute red color that compliments my decoration in my laundry room. I also like how it loads in the front, I really don't like having to reach into a top loading washer and yank all my clothing out, so this washer's front load is really helpful. I also have the pedestals that come with it and it keeps it up off the ground and I can store things in it...so handy!

The buttons on the washer, at first glance are really confusing looking, but once I started using the washer I was able to understand it, and I don't have any problems like I had anticipated that I would have.

Aug 14, 2009
Rating

in love with it
by: Anonymous

I am in love!...with my washing machine. I grew up with top loaders, and I purchased top loaders all of my life, until about a year ago. I noticed that front loading washers were everywhere, they were all the rage. So, in an effort to “keep up with the ‘Jones’” I went out and purchased the LG washer and dryer set in cherry red.

WOW, is there anything that this washer can’t do? It steam cleans, it has a memory function to remember my settings, it has a cycle for just about every type of scenario imaginable, and I have used them all! From wrinkle care, to delicates, to steam to permanent press with an extra rinse cycle, this is easily the most versatile and customizable appliance I have ever owned. It has quickly taken the #1 place in my heart because I no longer loathe washday, mostly because I can’t get over how cool my LG washer is. Not only does it look positively awesome, I’ve seen a 15% decrease in my water bill, so it lives up to being much more energy efficient and water saving.

Aug 14, 2009
Rating

Expensive but worth it
by: Anonymous

I have loved this washing machine from the day that I got it. If I could give it a star rating it would be a 5 out of 5.

The buttons on the washing machine are so easy to use. The software is clean and streamlined. There are only a few but they all have a unique purpose. The spinning wheel that selects the mode move easily between modes and just makes sense. You do not need an instruction manual to run this washer it just makes perfect sense.

I love how the washing machine's trays are set up. They work very well. There is a try for absolutely everything, pre-wash, bleach, main wash etc.

The way the washing machine beeps is great. It has a happy tune. It's not like other washers with that annoying buzz.

Another great feature of this washer is the steam cleaning. If your clothes only need "refreshing" like there is a shirt that you have worn in the morning and it maybe smells a little bit or has become really wrinkled you can stick it in for 20 minutes and it is refreshed for the night time.

This washer has one thing that I do not like about though. One time I put int on pause for like 20 minutes and it reset. I do not see why it did not stay on pause for 20 minutes.

The drum is very very quiet. One time the wash was going and the only way I knew was my shower was cold. It is very quiet yet spins at a very high speed. When my clothes come out of the wash they seem to be almost dry. The dryer is left with little work to do. I have had this washer for almost a year and it still does not make any noise whatsoever.

Nothing has gone wrong with this washer as far as I can tell. It is still as shiny as the day that I got it and work the same, great.

It may be a little bit more expensive than other washers but it is totally worth the expense for the steam cleaning abilities, large capacity, and all the other great feature of this washer.

Nov 23, 2008
Rating

solution
by: Anonymous

put the baby in with the clothes. This should cure him from messing with the button.

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