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KENMORE FRONT LOADER W/ECO CYCLE

MY KENMORE IS ABOUT 5 YEARS OLD THIS YEAR AND IS NOW BROKEN. WE PAID 70.00 FOR A TECHNICAN TO TELL US THE NECK BROKE OFF THE SPINDLE AND THAT IS WHY THE DRUM IS NO LONGER SITTIN PROPERLY IN THE MACHINE.

HE SAID THAT ITS A COMMON WEAR AND TEAR PROBLEM BUT THE WAY THE MAKE THE MACHINES NOW IS NO LONGER AN EASY FIX. HE SAID COST TO FIX WILL BE 450.00. AND I ONLY PAID JUST OVER 520 FOR THE MACHINE . SO NOW I AM LOOKING FOR A NEW ONE. BUT MAYBE THEY SHOULDN'T MAKE IT SO COSTLY TO FIX. IT WAS AN ECO CYCLE.

HERE I AM TRYING TO SAVE MONEY AND GOT A FRONT LOADER AND 5 YEARS LATER I HAVE TO BUY A NEW ONE. 100 YEAR FOR WASHING LAUNDRY IS CHEAPER THAN ONE SUNDAY AT THE LAUNDRY MAT COSTING ME 7.50 FOR 4 LOADS AND THE GAS AT 3.68 A GALLON TO GET THERE.

NOT TO MENTION THE TIME WASTED TO DO IT. THANKS KENMORE MAYBE YOU WILL GET MY BUSINESS FOR THE NEXT ONE, THO I AM REALLY GONNA DO MY RESEARCH THIS TIME.

Comments for
KENMORE FRONT LOADER W/ECO CYCLE

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Dec 10, 2009
Rating
star 		Kenmore eco care system model #417.43142200
by: cindy

After 5 years of use it began making a deafening jet engine noise during the spin cycle. Closing the laundry room door does not even help reduce the noise pollution it causes. Customer service or customer care does not exist through Sears. Bad business, bad machine. Do not buy!!! It is manufactured by Frigidaire.
Dec 04, 2009
Rating
starstarstarstarstar 		jet engine noise no customer service!
by: cindy 12-04-09

We bought our kenmore front loader about 6 years ago. Within the last year it started making such a loud jet engine noise it hurts our ears! I called Sears 1-800 number and they were so rude to me. They must know about the problem and are ignoring our complaints. I got no where with them. So I called our local Sears and he was somewhat helpful, at least he listened to my complaint. He said that my model was manufactured by Frigidaire and to call them. I have not called them yet, but don't expect help from them either. Frigidaire, Kenmore, Sears I will never buy from you again. You cannot stand behind your products and you will not provide customer support. I spent thousands of dollars at Sears and bought 5 appliances. Never again! Buyers beware!! Thanks a whole lot Sears!
Nov 19, 2009
Rating
starstarstarstarstar 		My washing machine sounds like it's getting ready for takeoff!
by: micheleb

I purchased the Kenmore front loader w/ eco cycle six years ago. In the last few months the spin cycle has become increasingly louder and louder. I have to shut the door to the laundry room. I even switched the 'final spin speed' knob from 'fast' to 'normal' and it's still too loud. It sounds like a jet engine taking off. The manual said "a certain amount of motor whine is normal during the spin cycle". About two years ago I had to have the compatible dryer repaired.
Sep 21, 2009
Rating
starstarstarstarstar 		ORDEAL with Kenmore Front Loader
by: Anonymous

What an ORDEAL my KENMORE front loader has caused~about 3 years ago I noticed the the clothes or sheets etc. were dry in areas~I called a repair guy & he charged me $75.00 just to tell me there was nothing wrong with it mainly because they were ignorant on front loaders let alone how to fix one!~I called Sears & they sold me a 1 year Service Contract over the phone for $350.00~I was told if the machine could not be fixed under this contract it would be replaced~what they don't tell you is they schedual appt for up to 3 weeks & then another 2 weeks to order parts~ Luckily my neighbors let me use their washers while mine was constantly being looked at by the Sears repair service~It infuriates me ~~~I don"t even want to write about it any more~Sears had lost a very good customer ~every major appliance~washers, dryers, oven, refigerators, dishwasher including lawn mowers vacumes etc was from Sears~NOT ANY MORE~I NO LONGER SHOP AT Sears for anything~~~
Sep 02, 2009
Rating
starstarstarstarstar 		Kenmore Eco Cycle
by: Lousy Kenmore

Same story, my Kenmore Eco Cycle Front Loader made a large bang and there was actual black grease on the clothes. Sears was no help. Even after telling them the problem they just wanted to make the service call. Luckily, an independent repair service said, "If you can move the tub back and forth and side to side easily, the spindle is broken and don't bother wasting money on a sevice call. Buy a new washer. NEVER BUY KENMORE.
Jun 20, 2009
Rating
star 		Stay away from this model
by: Anonymous

My advice is not to ever buy the kenmore eco cycle. I've had the timer replaced twice and now it has failed again. The cost to replace it for the third time will be more than what this piece of junk cost me. And it is only seven years old!!
Jun 19, 2009
Rating
star 		same thing
by: Anthony

My front loader broke this week too. Same scenario with tech costing $140 and to fix it $500+.I had this machine less than 5 years. Should Sears tell their consumers the truth or give credit for newer models? I need another front loader to rest my still functioning dryer. Any recommendations?
Feb 18, 2009
Rating
starstarstarstarstar 		Welcome to the club!
by: Felicitas

YES, YES, YES!
i really feel quite welcome here.
My washer from 2002 just died 2 weeks ago with exactly that: THE NECK BROKE OFF THE SPINDLE. Repair would have been close to $800.- (Sears technician). So i drove endless miles to the nearest SEARS to get a new one. After giving the salesman my model number and telling him, that its the stackable model from 2002 and that my existing dryer needs to go on top of the new machine like it is right now he picked out the machine and i paid about $780.-. 12 (!) days later delivery. The delivery dude comes in, checks out my 'old' set, says 'nay, thats not gonna work'. Turns out the new model is not compatible with one from 2002. Thanks, SEARS!
Jan 26, 2009
Rating
starstarstarstarstar 		NO MORE KENMORE FOR ME!!
by: Sophie Caissie

We bought our Kenmore washing machine 5 years ago also. Front load, high capacity, eco friendly. We bought it for approx. 900$. Yesterday, the last cycle made the biggest noise ever! We called a friend of ours who works at Sears and told us it's not worth calling a technician. It will cost us 100$ just to tell us it will cost us 800$ to fix it! He said that the washing machines these days only last about 7-8 years. My mother still has hers and it's going on almost 25 years. I am very disapointed!!! We are now looking for an LG washer since they have a 7 years warranty on them. Good luck to all the Kenmore owners.
Jan 15, 2009
Rating
starstarstarstarstar 		I think you solved my problem.
by: Anonymous

My Kenmore Front Loader W/ECO Cycle is only 5 years old and I already spent $375 for one repair and it just broke again. We didn't call repairman because we knew it would cost more than the first problem. Sounds like what you described. My husband said no more Kenmore. Our first washer lasted 19 years.

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