Kenmore Elite Oasis 27086
by 98 Magred
My Kenmore washing machine is approximately 16 months old. My wife went to do a load of Laundry and no power, nothing. Called Sears and Kenmore...I was told about the thousands of complaints with the control board. I was told they were upgrading the control board and there would be a recall.
It was tied up with Lawyers and should be resolved within a few weeks. I asked about a replacement part and was told they were on backorder due to the upgrade. They said the new board should be available in 2-3 weeks. It is now going on 8 weeks….no recall…no part….I have read through several hundreds of complaints on the same problem.
Both Kenmore and Sears continue to give people the runaround and no solution. All they do is give excuses for the delay with no end in sight. I was told today that there is still no recall or part available. They offered me an extended warranty for $250 and said if they were unable to fix the washer they would give me $500 towards a new one.
I paid over $1,000 for this one and it only lasted 16 months, why would I want another Kenmore? Please Google Kenmore Oasis problems before you purchase one. I will never buy another Kenmore…not because of the problem…but because of the lack of support behind the product. With all the complaints they received, neither Sears nor Kenmore stepped up to resolve this issue…