Kenmore Elite Oasis 27086

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Kenmore Elite Oasis 27086

by 98 Magred
(Norton, Ohio)

My Kenmore washing machine is approximately 16 months old. My wife went to do a load of Laundry and no power, nothing. Called Sears and Kenmore...I was told about the thousands of complaints with the control board. I was told they were upgrading the control board and there would be a recall.

It was tied up with Lawyers and should be resolved within a few weeks. I asked about a replacement part and was told they were on backorder due to the upgrade. They said the new board should be available in 2-3 weeks. It is now going on 8 weeks….no recall…no part….I have read through several hundreds of complaints on the same problem.

Both Kenmore and Sears continue to give people the runaround and no solution. All they do is give excuses for the delay with no end in sight. I was told today that there is still no recall or part available. They offered me an extended warranty for $250 and said if they were unable to fix the washer they would give me $500 towards a new one.

I paid over $1,000 for this one and it only lasted 16 months, why would I want another Kenmore? Please Google Kenmore Oasis problems before you purchase one. I will never buy another Kenmore…not because of the problem…but because of the lack of support behind the product. With all the complaints they received, neither Sears nor Kenmore stepped up to resolve this issue…

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Kenmore Elite Oasis 27086

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Feb 19, 2010
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Kenmore Oasis JUNK
by: Anonymous

You people are so right.What a piece of junk.Nothing but complaints on the net.WOW.Ours had error codes in the board also.Two water pumps now.Defects in design allow change and other items to be sucked into the pumps.I'm so tierd of fixing this thing.I'm going to paint it yellow with lemons and park it outside Sears door!

Feb 09, 2010
Rating

Worthless Machine - Recall
by: Tljngs

I am so glad I stumbled onto this site. After our experience with the Sears Kenmore Oasis, I decided to "search" the web to see what comments were being made.

We purchased the washer and dryer set in 2006 as an anniversary gift for ourselves. Typically, we do not invest that much money but liked the style and the idea of less water and more tub space so the investment seemed worth it.

within a year after the purchase, we had to call the serviceman because the code kept appearing and it would make a rubbing or grinding noise.

All along we compared the funtion of the new machine against the former machine's performance and kept thinking we were not using the proper detergent, water temperature, amount of clothing, etc. We kept making different changes, trying to make this washer perform.

About 3 months ago, the machine just stop working in the midst of a wash cycle. We ended up buying a much cheaper machine that performs so much better. We are amazed at how clean the clothes became with the "cheaper" machine.

Out of frustration, I wrote an extensive letter to Sears corporate office with details including the model, serial number and date of purchase. After about a month and a half, we received a call from a "Case Manager" who never mentioned a recall. We have no record of ever getting a letter.

Anyone pursuing any action as a result of this machine, PLEASE notify me at tljngs@yahoo.com. I am definitely not done!

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Feb 09, 2010
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Submitted by: Tljngs

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I am so glad I stumbled onto this site. After our experience with the Sears Kenmore Oasis, I decided to "search" the web to see what comments were being made. We purchased the washer and dryer set in 2006 as an anniversary gift for ourselves. Typically, we do not invest that much money but liked the style and the idea of less water and more tub space so the investment seemed worth it. within a year after the purchase, we had to call the serviceman because the code kept appearing and it would make a rubbing or grinding noise. All along we compared the funtion of the new machine against the former machine's performance and kept thinking we were not using the proper detergent, water temperature, amount of clothing, etc. We kept making different changes, trying to make this washer perform. About 3 months ago, the machine just stop working in the midst of a wash cycle. We ended up buying a much cheaper machine that performs so much better. We are amazed at how clean the clothes became with the "cheaper" machine. Out of frustration, I wrote an extensive letter to Sears corporate office with details including the model, serial number and date of purchase. After about a month and a half, we received a call from a "Case Manager" who never mentioned a recall. We have no record of ever getting a letter. Anyone pursuing any action as a result of this machine, PLEASE notify me at tljngs@yahoo.com. I am definitely not done!

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Jan 25, 2010
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Recall
by: Anonymous

Washer stopped working 1/24/10. No error codes, just power. Called the 800 number listed on the posts here on 1/25/10. Our washer model 110.27052600, serial number CT3070213 is among the recall. Person on the phone was helpful and ordered the contol board at no charge which will be shipped to our home. Service was scheduled for 2/5/10 between 8am-12noon at no charge.

Jan 16, 2010
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Same Old Song With a twist
by: Anonymous

YUP!
Had the same F51 error mother board problem back in August. They recalled and replaced mother board. Sounds like end of the story. Only 5 months later that board produces same error. I call recall and they have "conveniently" updated the serial numbers and mine is no longer on the list. They gave me the number for Sears who said "all recalls have a 90 day warranty" (I am surprised it almost lasted 60 days longer) nothing they can do unless I want to spend another 3 to 4 hundred for repair.
-Every appliance my wife and I have are Sears. Never again. -That includes KMart since Sears bought them a few years ago. Shame on them. The service person even acted like they had not heard of this problem till I mentioned this website and the hundreds of other people who have been taken. Then they admitted to some problems but that they can not do anything about it. Neither can I; except never shop at Sears (or KMART) again. Really it is a shame. They are in financial troubles but this iconic american store has done it to themselves. RIP Sears. I think I'll get a Maytag from a locally owned appliance store.

Nov 18, 2009
Rating

Sears Canada and Kenmore Poor Service
by: Jim (Cornwall, ON)

RE: OASIS from Sears in Cornwall, Ontario.
I will not be back with my business, and will discourage others, unless Sears honours their promise. to fix my washer.

1. I called the Sears number given on the recall notice and was told that although my washer had the same symptoms that warranted the recall, my model and serial number weren't covered. I was referred to local Sears store Parts & Service.

2. Parts & Service said they only know what Whirlpool tells them and suggested calling Whirlpool.

3. I called Whirlpool and was referred back to Sears.

4. After several transfers and dropped calls a representative of Sears told me that if the problem was the same as the recalled washers the repair would be covered by Sears.

5. Sears sent a repairman who confirmed that the problem was the control board as in the recalled washers. He didn't have the part but said he'd have it in 2 days. He called 3 days later to say Sears would not honour their promise and that I'd have to call them.

6. I called Sears and was told they didn't know the person (whose name I gave them) that made the promise, nor did they have a record of the call. They promised to call back.

7. I went to the Sears store in Cornwall, Ontario and was able to find the name of the "unknown" employee in the database as well as a record of my call.

8. Sears later called (careful to not leave a name) leaving a message telling me the promise to fix the washer was a mistake and the part and repair would not be covered.

9. I have informed the local Sears sales people about this corporate representative who will make a bonus for sluffing me off, at their expense. Because although the salespeople are quite nice and helpful, Sears can not be considered a source of trustworthy product nor service and support.

10. I of course will not be back with my business, and will discourage others, unless Sears honours their promise.

11. If anyone else is doing something about this issue, feel free to write: dearteacher@cogeco.ca

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Nov 18, 2009
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Submitted by: Jim (Cornwall, ON)

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RE: OASIS from Sears in Cornwall, Ontario. I will not be back with my business, and will discourage others, unless Sears honours their promise. to fix my washer. 1. I called the Sears number given on the recall notice and was told that although my washer had the same symptoms that warranted the recall, my model and serial number weren't covered. I was referred to local Sears store Parts & Service. 2. Parts & Service said they only know what Whirlpool tells them and suggested calling Whirlpool. 3. I called Whirlpool and was referred back to Sears. 4. After several transfers and dropped calls a representative of Sears told me that if the problem was the same as the recalled washers the repair would be covered by Sears. 5. Sears sent a repairman who confirmed that the problem was the control board as in the recalled washers. He didn't have the part but said he'd have it in 2 days. He called 3 days later to say Sears would not honour their promise and that I'd have to call them. 6. I called Sears and was told they didn't know the person (whose name I gave them) that made the promise, nor did they have a record of the call. They promised to call back. 7. I went to the Sears store in Cornwall, Ontario and was able to find the name of the "unknown" employee in the database as well as a record of my call. 8. Sears later called (careful to not leave a name) leaving a message telling me the promise to fix the washer was a mistake and the part and repair would not be covered. 9. I have informed the local Sears sales people about this corporate representative who will make a bonus for sluffing me off, at their expense. Because although the salespeople are quite nice and helpful, Sears can not be considered a source of trustworthy product nor service and support. 10. I of course will not be back with my business, and will discourage others, unless Sears honours their promise. 11. If anyone else is doing something about this issue, feel free to write: dearteacher@cogeco.ca

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Nov 16, 2009
Rating

Oasis Junk
by: Anonymous

I had my Kenmore Elite Oasis for about 18 months before the F1 errors started. I have had to reset the endless F1 errors. The washer is now 25 months old. The Sears warranty was for 12 months. I have tred to reseat all connections as described by many other people with the same problem with no success. Since my washer is not part of any recall. Sears wants to charge me for the repairs. I paid $700 for this lemon. I refuse to pay anymore. I will use it until it dies and never buy a Kenmore again.

Oct 27, 2009
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water pump again
by: Anonymous

I have replaced the water pump on my Sears Oasis Canyon Capacity washer for the third time now. Each time is the same issue. Cracked pump housing and sheared impellers. When called Sears on this told to call the recall dept. When I talked to the tech was told machine was in recall and would ship the pump right away. A week later an Electrical Control Unit shows up. When I Call the recall dept back up I am now told there is no recall that the board is part of an upgrade. I told them I didnt request the board as I wasnt having any other problems. That I was told that the pump was being shipped. When they looked at the notes told me no notes existed. No matter who I talk to they don't want to address this design flaw. I am finding a lot of people with issues with the pump also.

Oct 08, 2009
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KENMORE OASIS SUCKS
by: Anonymous

I had no problems with my machine until they did the recall board replacement. Now the machine rockes all arond won't stay balanced even with nothing in it.HAD TECHS OUT 5 TIMES ALREADY CHANGED ALMOST EVERYTHING INSIDE WASHER, BUT THE MOTOR AND STILL CAN'T FIX THE WASHER.

Oct 05, 2009
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Another "F1" victim
by: Anonymous

we own a Kenmore Elite Oasis machine that is a little over 2.5years old. It had the "F1" "motherboard problem".The 1-800-847-9083 number was some help,it just depends on the person on the other end. In the span of 4weeks I had 3 Sears technicians come to repair the machine.Tech #2 stated "all of the motherboards in these macines are bad" He called "sears central" and got authorization to replace the board at no charge unfortunately he knocked a wire loose which required a visit from the third technician. Bottom line although our washer was not one of those identified by Sears as having a "bad board" the repair was made free of charge thanks to technician #2.Sorry to say I will never set foot in a Sears store again because of the the way I was treated by the Sears customer service/complaint folks.

Aug 11, 2009
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Kennmore Elite Error F50
by: Anonymous

I just called up SEARS and they told me that the part will be ordered and they will come and replace it for me. Once I mentioned that I saw the recall information online, hundreds of comments, they did not ask for more.
Hopefully it will be the end of the F50 error (and the inconvenience) it caused to us.

Jul 26, 2009
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this is what you need to all do!
by: Anonymous

Go to the BBB (better business bureau) file a complaint...we are all fixed..thought it was the control board they replaced that no problem...it ended up being the keypad...they sent me a new one under the condition that i would pay for the repair, and then they would credit me after the fact...well i got the part and installed it myself..it was pretty easy...good luck all! but write the bbb it works, they called me the next day...they dont want their name out there.trust me!

Jul 26, 2009
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trouble with kenmore elite oasis washer
by: Anonymous

We bought a new kenmore elite oasis washer from sears and some of the same problems as others started happening, we ahd trouble with it finishing the spin cycle and now we have no power to the washer it worked one night and I got up the next mourning and nothing no power and I checked everything else out to eliminate other problems.This is obviously a problem that sears needs to take care of to protect there name

Jul 10, 2009
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LW, Northridge
by: Anonymous

I called the Sears repair number on Wednesday and no one was competant enough to help me and I got tranferred at least 6 times, becuase no one seemed to know about the recall. I called 800-847-9083 and the lady was very helpful. She asked for the Name and model number, ordered the part, and I have the appointment scheduled for July 24th. She said the part would be here in 5 to 7 business days, so hopfeully this is true! Thank you for putting this number on here, becasue otherwise I would have shelled out money to fix the machine.

Jul 09, 2009
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Some machines under recall warrenty
by: Anonymous

Thank God I called this Number1-800-847-9083 and my washing machine with the F1 problem is getting a new sensor curitosy of Sears.
Call perhaps your machine also can be fixed.
Trish

Jul 09, 2009
Rating

Kenmore washer
by: Anonymous

I to am having a problem with my 2 year old washer, which tells me F1 instead of washing my clothes and as all the rest who have written it is a pain in the A-- to wash even 1 load of clothes.
I personally believe Sears should go back to manufactor they got these lemons from and have them replace all the lemons with a good working washer.
Trish

Jun 13, 2009
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Sears Oasis Washing Machine
by: Sue Fouch, Michigan

I purchased my Oasis washing machine August of 2007. Within the last month the machine stops after the wash cycle and a signal comes up on the board saying OL. I am not overloading my machine. I went directly to Sears and all they can say is to buy an extended warranty from them and that they will come out and see what the problem is. They are not apologetic and act as if they never heard of anyone having problems with the Oasis machine. I will never buy purchase another Sears product again. This machine cost me over $700 and has not lasted even two years. I am going to get in touch with Better Business Bureau and Consumers Report. Maybe other people won't make the mistake of buying from Sears as my husband and I did.

Jun 11, 2009
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Kenmore Elite Oasis HE 110-2708
by: Franceska Lockwood

Just wanted to say that this number is indeed correct. I just called and they are sending me a new board through the mail with an installer coming free of charge in the next 2 weeks. My machine temp. controls are all out of wack going from cold, to hot, to warm and my poor pipes are banging so loudly from the water change.
Sears was no help.. and i am about to send a nasty email telling them its rotten they couldnt inform us of this recall and the fact they have replacement parts free of charge. Good luck everyone.

May 11, 2009
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Phone Number For Oasis Board Replacem't
by: Ricardo

Here is the number to call Sears to have your board replaced by Sears for the Oasis "problems"...1-800-847-9083

May 11, 2009
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Oasis Washer Repair Letter
by: Oops!

Can someone give me the number to call? I accidentally threw my letter away. Thank you!!

May 07, 2009
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UPGRADE
by: JAS

I too received an "upgrade" letter from SEARS and come to find out my washer is amonst the ones that require a upgrade. I called to set up an appointment for the upgrade and was told that since there was a overwhelming response to the upgrade that they were temporarily out of the replacement part. I was then told that they would contact me as soon as they became available. I called them 5/6/09 so I will see how long it will take for the new control device to come in. My washer just start making banging noises in spin cycle I think they better hurry!!

Apr 25, 2009
Rating

Kenmore Elite Logic Board...
by: Ricardo

A follow up to my 4 Aug post. The part (logic board) arrived two weeks ago. The repairman was here on Tuesday (21 Aug). The install took about 20 minutes (you don't have to move the machine; control panel comes off). This was a NO COST fix.

This was done by Sears OUTSIDE of warranty from a letter sent to owners of certain machines. Please see my post of 4 Aug 09 for details. Machine worked well after two loads. Keeping my fingers crossed.

If you need a two-year extension of your warranty, they will sell you one if you persist and insist for about $130 for TWO years.

Apr 25, 2009
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Kenmore Elite Oasis Nightmares
by: ldngo in chatsworth, California

I have purchased a set of Kenmore Oasis Elite washer and dryer on June 06, 2006. But now, the washer stopped spinning, water flooded on the floor, and message error displayed F 50 continuously. This is a terrible product to be sold on the market by Sears;Executives at Sears should be ashamed for not taking any responsibilities to recall its product voluntarily. I urge prospective buyers to look at other name brands.

Apr 20, 2009
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frustrated
by: Anonymous

we (i and my wife) purchased this machine 2 years ago from sears and it was the worst washer we ever bought. when we bought it, sears rep. highly recomended it. the error codes we get are F7 and F51. we replaced the control board and we were able to get rid of the F7 code, but not the F51. it's very frustrating and sears are no help. we paid $810.00 and what a waste. we think that sears should recall this machine and refund the customers their hard earing money.

Apr 06, 2009
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Kenmore Elite Oasis HE
by: Aimee (michigan)

Bought this washer in 2007 an thought it would be a good machine to last a long time an shouldn't needed extended warrenty an within 2 months water pump broke. Was Told by repairman that on Cheaper machines they put a better water pump on it with a screen in case of coins an on the kenmore they put the cheaper made plastic parts pump on it so coins break the pump parts if they are missed. So now we are on our second pump an it will just keep happening. I plan on compaining ALOT. I feel as tho there should be a recall an better pieces put on pump. If you pay $999 for a washer it should last a LONG time. Frustrated!

Apr 05, 2009
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Same As Above
by: 20 Year Sears Customer

I have the same group of problems with my Kenmore Elite Oasis unit. Loud banging noise as machine goes into spin. Was told by Sears repair under warranty this was being caused by low water pressure at my old house....now, new house, excellent pressure, same problem. The thing also doesnt seem to fill up enough leaving clothes unclean on larger loads? POS

Apr 04, 2009
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Sears Waves The White Flag!
by: Ricardo

Today (4/3/09) I got a letter from Sears. They will replace the electronic control board on my 110.2708 top loader (you know, the F-51 business) for FREE, in warranty or not. Serial #s for the Bad Board begin: CS48 - CS52 or CT01-CT49. Call Sears at 800-847-9083. The voices of all of us have finally been heard! There is a class action attorney firm in San Francisco looking into a legal remedy.

Mar 08, 2009
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Problems from the get-go
by: Brad

Whirlpool and Sears have a real stinker on their hands with this one. Between the f51 and f1 error codes, machines leaking, pumps becoming clogged, garments knotted and twisted, and the interior areas of the cabinet rusting, these machines are nothing but problems.

Kenmore and Whirlpool are not exactly the same. Kenmore is a brand ownded by Sears. Sears sources Kenmore appliances from many different manufacturers, Whirlpool being chief among them.

http://theworldofwashers.com

Jan 26, 2009
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life raft please.
by: Anonymous

I have the kenmore elite ht(he) top load glass cover.Huge,machine. Washes clean. It is my 5th machine. My sears dealer has been understanding and helpful. However it is the same thing every time the pump,the right side bottom. My entire basement was flooded. This time they want me to have a service rep come look. Meantime the clothes are piling up. I can not believe that no one knows what the problem is. Every 3-6 mos. I am hoping that the maytags are better. I heard thru a third party that Kenmore and WHirlpool are the same. Anyone else out there with this awful problem. I feel locked into Sears now that I have paid for it. I do not know what to go with. I do alot of washing. I feel cheated. I have lost such alot of time including work. I need help.

Jan 26, 2009
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Oasis Problems--high repair estimate
by: Anonymous

I just filed a complaint with the Better Business Bureau and would encourage everyone on this list to do so immediately also. I don't know of any other way we can get help regarding this poor product! Here is the info. to do so:
The BBB that will handle your complaint is:
BBB Chicago & N. Illinois
(Chicago, IL)
330 N. Wabash, Ste. 2006
Chicago, IL 60611-7621
Phone: (312)832-0500
Fax: (312)832-9985
Email: info@chicago.bbb.org
Web: http://www.chicago.bbb.org
Filed against :
Sears Holdings Corporation

I purchased a Sears Kenmore Elite Oasis Automatic Washer on 7/9/2007 for $699.99 plus $60 delivery fee plus tax $55.48 for a total of $815.47 from Sears Retail Dealer Store, KS 03351. The cycle on/off beep signal beeps continually when you run the washer throughout the entire load. If you leave the machine plugged in when the machine is off, the machine will start up on its own, start filling water suddenly, weird stuff like that. I called Sears Repair Service Center and they finally had a serviceman call me a week later. I asked him how much it would cost to fix and he told me that it would cost $121 just to come into my house. When I told him what the machine was doing and that I had read on the web that it was probably a bad control board and that it sounded like it usually was a $400 repair, he agreed and said it would cost between a total of $350-450 to repair. I told him I'd have to discuss this with my husband and canceled him for that day. I think this is an unfair repair cost for a product that is only 2 years old plus it was a $699.99 machine and costs $400 to replace a control board????? Sears needs to recall this product. The problem is that people NEED their washing machine (like I do) so I either need to get this fixed or go out and buy a new one. This is very unfair to the consumer to be treated like this. I do not think the retail store should be charged for this problem because this is a producer issue.

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Jan 26, 2009
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Submitted by: Anonymous

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Comment
I just filed a complaint with the Better Business Bureau and would encourage everyone on this list to do so immediately also. I don't know of any other way we can get help regarding this poor product! Here is the info. to do so: The BBB that will handle your complaint is: BBB Chicago & N. Illinois (Chicago, IL) 330 N. Wabash, Ste. 2006 Chicago, IL 60611-7621 Phone: (312)832-0500 Fax: (312)832-9985 Email: info@chicago.bbb.org Web: http://www.chicago.bbb.org Filed against : Sears Holdings Corporation I purchased a Sears Kenmore Elite Oasis Automatic Washer on 7/9/2007 for $699.99 plus $60 delivery fee plus tax $55.48 for a total of $815.47 from Sears Retail Dealer Store, KS 03351. The cycle on/off beep signal beeps continually when you run the washer throughout the entire load. If you leave the machine plugged in when the machine is off, the machine will start up on its own, start filling water suddenly, weird stuff like that. I called Sears Repair Service Center and they finally had a serviceman call me a week later. I asked him how much it would cost to fix and he told me that it would cost $121 just to come into my house. When I told him what the machine was doing and that I had read on the web that it was probably a bad control board and that it sounded like it usually was a $400 repair, he agreed and said it would cost between a total of $350-450 to repair. I told him I'd have to discuss this with my husband and canceled him for that day. I think this is an unfair repair cost for a product that is only 2 years old plus it was a $699.99 machine and costs $400 to replace a control board????? Sears needs to recall this product. The problem is that people NEED their washing machine (like I do) so I either need to get this fixed or go out and buy a new one. This is very unfair to the consumer to be treated like this. I do not think the retail store should be charged for this problem because this is a producer issue.

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Dec 21, 2008
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kenmore elite oasis
by: eric goudy

washer decided to die giving some error code. called sears totally unhelpful. noone was able to fix my $800 washer and had to go make another purchase. lucky for me 2 months later the dryer decided to go. At least now i'm rid the all my kennmore appliances. I will never again deal with sears or kennmore again they are both out to charge to top dollar for equipment they know is crap then not stand behind them. guess i have learned my leson here.

Dec 08, 2008
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delayed time
by: Anonymous

Very poor and slow service. When we called sears and explained the problem they should of had an idea of what the problem was when they came so they could aleast have a replacement part on the truck. Instead we waited a week for them to come out and tell us that we needed a new board, and that it would be 2 weeks for us to get the part. Not a very happy customer put another on you're list for unhappy customers!

Dec 07, 2008
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Water under the machine
by: Anonymous

I purchased the machine and there is water under the machine after every load. Is there a fix for this? My initial tohouht is the height of the overflow tube. Any thoughts???

Nov 18, 2008
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KENMORE OASIS 27032 TOP LOAD WASHER
by: Anonymous

PROBLEMS I'M HAVING ARE A VERY LOUD BANGING NOISE WHEN THE MACHINE GOES INTO THE SPIN CYCLE. ALSO ON OCCASION WATER OVERFLOWS ONTO THE FLOOR. EXTREMELY UNHAPPY WITH THIS MACHINE. LESS THAN TWO YEARS OLD & OUT OF WARRANTY. WILL HAVE TO PURCHASE ANOTHER WASHER BUT NOT KENMORE!!!!

Oct 17, 2008
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Kenmore Oasis
by: Anonymous

Oh my! I have the same problem-my Oasis lasted 14 months and the water pump broke! It took three service calls and a 200 dollar extended service warranty! I also found Sears unhelpful and unsupportive! Now 14 months later-guess what? same problem. My husband and I now have to purchaes another machine-we are not putting another 200 into it! I sure won't be going to Sear-that is a company that changed!!!

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Kenmore Elite Oasis 27086

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Kenmore Elite Oasis 27086