I have to agree: I am on my SECOND unit of this model within two years! I inisisted that Sears replace the FIRST one after it required 3 service calls within 5 months after purchase. So far the repairs have NOT cost me anything, and they replaced it with an identical model at no cost....but the second one is no better than the first one. I've had it just a little over a year, and have had two service calls. The last one was on August 11, 2008. The technician (who was a very pleasant, informative guy by the way--no complaints about him) found out that the CONTROL BOARD was shot, and a new one had to be ordered. Sears called me on the 18th to let me know that it was BACKORDERED! Today is Sept. 5th, and I still haven't gotten the part! I told them they could send me $50 to pay for going to the laundromat, which to my surprise they actually did, but it's not going to come close to covering it. It's sad because I've always purchased Kenmore appliances, but this will be my last purchase. It doesn't get the clothes clean, half the cycles don't work the way they are intended to, and towels and sheet still tangle all up even using the Sheets & Towels cycle. And I've experienced the off-&-on leaking from it as well. DEFINITELY A MODEL TO AVOID!!!!! (IMHO)
Oct 03, 2010 Rating
Buyers Beware by: Anonymous
We bought this washing machine based on what the Sears salesman told us. "It's the best on the market and you can wash 17 pairs of jeans at once." Well that is the only good thing about this machine - it holds a lot of clothes. The worst thing about it? It gets NOTHING clean! It's so embarrassing at my son's baseball games when all the players are wearing nice clean white baseball pants and my son's are yellow and still have dirt stains all over them. The machine also puts holes in cotton clothes. I have lost at least $600 in clothes to this machine.
Had the Sears repair man out last week to our house and he basically told me that I have to pre-wash EVERYTHING before I wash it in the Oasis. Oh and there was nothing wrong with the washer- it's just how it is. So I paid $139 for him to tell me I need to wash my clothes by hand and then wash them in the Oasis.
Tomorrow I am buying a cheap washing machine with an agitator and I can guarantee the clothes will be clean.
May 23, 2010 Rating
Don't be fooled! by: Anonymous
This machine is beyond bad! I've only had it one week and am wondering if I can return it. My clothes are not only all wrinkled and twisted in a ball, they aren't even CLEAN!! I can't believe how poor it works...the problem is it doesn't use enough water to completely soak all my clothes. It fills a little at a time, then seems to drain too soon. How can you clean clothes without agitating them completely submirsed in water. I thought I was buying a top of the line washing machine, but now I feel I've just wasted alot of money. How can this machine be on the market and do such a poor job? What a mistake I've made!!!
Apr 17, 2010 Rating
Hate the Kenmore Elite Oasis by: tina8525
I hate the Kenmore Elite Oasis. It twists, ruins, wrinkles clothes, doesn't clean, is unbalanced constantly. I miss my old machine and would trade back in a minute if I could, and my old machine was only working on one cycle. Even working on one cycle my old machine was far superior to this piece of crap! Thank goodness I didn't have this machine when my kids were little. Nothing would have ever been clean. No way is the Oasis gentle or energy efficient. It takes twice as long to wash clothes. Everything has to go into the dryer because all the clothes are so wrinkled. How is that efficient? I used to be able to hang some items to dry. Not anymore. Even after going into the dryer the wrinkles don't come out of some items because they have been twisted so extremely by the washing machine. How can it be called gentle when it twists the clothes, ties them into knots and constantly rubs them against each other in a few inches of water in the bottom of the thing. My advice: stay away from it. I miss my old machine. I want a normal washing machine that fills up with water and actually washes clothes.
Nov 18, 2009 Rating
Bought in 2006, dead by 2009 by: Anonymous
No power to washer instigated first call to sears. For 250 they were suppose to come out and fix whatever was wrong and warranty for 1 year.
They replaced lid lock and then ordered a keypad board. They left with the machine constantly beeping and unable to do a load without the water temperature lights fluxing and losing time amongst other light errors. They came back for a 3rd time and said it was uneconomical to repair, put an audit sticker on it and left.
What now? No input from Sears. We went to price other washers and the Sears sale guy said there was a recall on the Kenmore Oasis but couldn't give us details or if our exact model was included. Sears has gone silent. What's the deal? Bought in 2006 for 1k and dead by 2009.
Nov 18, 2009 Rating
Serious problem with this washer by: Caryn
There are recurrent problems with the control panel that you wouldn't expect in a high end washer.
This last problem takes the cake!! Apparently during the spin cycle the washer tub totally came off and blew out the back and then the sides of the washer. Pieces, water, bolts, etc were everywhere and the tub was sitting on the floor of the washer. It dented our dryer and broke a switch plate on the wall. We weren't here thank God!
Someone could have been SERIOUSLY HURT. The washer is less the 3 years old. We're getting the typical run around from everyone! I DO NOT want anyone to be HURT! There is obviously a potential serious problem.
Feb 27, 2009 Rating
Don't buy Kenmore by: Anonymous
It's expensive and completely unreliable. My Oasis broke after 1.5 years. What's worse is you have to pay an additional fee for a service plan.
I have sued them in small claims court asking for my serive fee back because it's unreasonable that a wahsing machine only last 1.5 years.
Case pending.
Nov 13, 2008 Rating
very disappointed by: Anonymous
my wife and i purchased our set of Kenmore washer and drier form our Sears Dept. store. Right from the start we believed that they were very expensive, but of course the salesperson will always tell you that its the best of its kind and that you will get years of service from their product.
Well from the beginning we noticed that our clothes always came out wrinkled no matter how quickly we removed them from both the washer and the drier. We also noticed that our clothes also became tangled our bundled amongst itself which might be the reason for the excess wrinkling. So needless to say, we were not very happy with our purchase, but hey, they're suppose to give us years of good service , right?
Well, after owning our washer and drier for 2 years, it started to malfunction on us! First, it started beeping ( 3 short beeps ) after the wash cycle started and the screen would flash a message ( F 2 ) whatever that might be.
Then the washer cycle select button started go wrong, no matter what cycle you selected it jumped over to clean machine cycle. After that the machine just completely stopped working!
Well, ok, lets get our very nice and expensive machine fixed right? Wrong! We called our wonderful dependable Sears customer service number to see if we had purchased an extended warranty on our appliances, and guess what , we hadn't of course, why, well because we believed we had purchased a product that would give us years of service without any problems!!
yea right.
And the first thing that Sears has to offer is "yes" more services, and of course for additional cost!! How convenient, and we "TRUSTED" the names Kenmore and Sears!!
