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Kenmore Customer service and general opinions

We are interested in what you think of Kenmore services, how are their customer services, warranties, mechanics? Do you like the Kenmore brand?

Kenmore washing machines cannot be beat. They are the best. I have an older model, the Kenmore Large Capacity washing machine.

I've had it now for over ten years and have never had a single problem with it. As a matter of fact, I purchased it used. That in itself is proof of what a fantastic product Kenmore makes. The washing machine features all the standard washing cycles.

It is fairly quiet as well. My family and I use our washing machine several times per week, each time doing more than two loads of laundry. The washing machine is so easy to operate that even my husband and children can use it. Now that's saying something.

One thing is for sure. When I am ready to purchase a new washing machine, it will definitely be a Kenmore!!!

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Feb 11, 2011
if warranty then fine
by: Anonymous

We bought all Kenmore appliances when moving into our first house 5 years ago. Our washing machine has caused the most problems. During the first 5 years we had a service call every year. They replaced the control board, pressure switch, and loose wiring. Water that did not drain from the machine properly frequently smelled like sewage. Regularly there were spots of detergent on clothing as well. Even the service people who came to the house admitted the machine has flaws. Now, after the warantee has expired, the machine is finished. It will cost $$$ to replace the control board on our own and Sears is not helpful in providing replacement parts. We were told we would have to wait several weeks and then drive out of town to pick them up. Our next machine will NOT be a Kenmore- in fact I will never shop at Sears again thanks to poor costumer relations. Also, our next machine WILL be a top loader. It's no use saving money on water and energy if you have to pay for a new washer every 5 years.

Sep 11, 2010
owned two and happy
by: Lisa

Works VERY well for many years. I'm in construction (REALLY DIRTY CLOTHES COME CLEAN). I have owned 2. Both were obtained used. 10 years each! Can't ask 4 more!

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