GE WHDRR418GWW 3.5 Cu ft King-Size Washer with Stainless Steel Basket
We purchased our washer in March of 2007 from Home Depot. We had no issues with the actual purchase or delivery. For the most part the washer has been great. It gets the clothes clean, and to me is pretty quiet. In December of 2007 the basket came loose from the machine so I had to call service. The service guy came in and tested the board and showed me how to reset the machine if needed.
He then went to his truck to get a tool to screw the backet back in. He said he is supposed to change the nut when this happens, but he didn't have one in his truck so he would just tighten it. I made sure to get his name and wrote that bit of info down in case we had this problem again. The machine then worked great until March (a few days out of warranty).
We had the same problem with the basket coming loose. I had come to find out that it wasn't an uncommon thing for this to happen to GE washers.
I called and scheduled for someone to come out to fix it, and was told that I would have to call Customer Service to get it covered. I called Customer Service and the guy was great.
I told him what the problem was and he immediately said, "don't worry, we'll take care of that at no charge." He definitely please me. Since then, we have had no issues with the washer. It does it's job nicely.